Courtesy Ford Atlanta

Good afternoon, Please accept this email as a commendation for salesperson Marcus Jefferson. Yesterday, my husband and I visited Courtesy Ford and left with a 2025 Mustang Mach-E. To give you a commendation for salesperson Marcus Jefferson. Yesterday, my husband and I visited Courtesy Ford and left with a 2025 Mustang Mach-E. To give you a little background, Marcus has literally worked with us for 3 months on getting exactly the vehicle we wanted. He was never pushy and always just found what we were looking for and thought we wanted at any given time. This went on for months until we contacted him about a Mustang Mach-E that was on the lot. He immediately sent videos of all the ones on the lot, and we set up a test-drive appointment. I understand that I will also get a survey, however, I wanted to personally extend my experience with you! From the initial meeting months ago to seeing him again yesterday, his personality and openness did not change one bit! My husband and I were greeted personally by him in the parking lot upon arrival, and the vibe was as though we had been friends for years. This is how long-term clients are created and kept. I will recommend Marcus to anyone I know looking for a used vehicle or Ford. Please commend him in private and amongst his peers, as I know he is somewhat new and the boost will help him continue to be successful!! And as far as the entire staff, they are amazing as well! EVERY, SINGLE person in Courtesy Ford spoke and made sure we were being taken care of! We all even began teasing Marcus about him not having any candy on his desk, and it became a big joke. This seemed more like a friendly get-together than getting a new vehicle. And when Marcus had any questions about the process, everyone who was near stepped in and assisted. There was one individual specifically (forgot his name), but he was so helpful. He sits across from Marcus and been in the business for like 20 plus years. Please commend him as well because we all know what it is like learning anything new. Even the finance/sales manager (not sure of the proper title) was beyond accommodating and personable. It seemed to me that everyone has a role there, knows what it is, and works to perfect their duties and assist anyone who may need it. I appreciate you taking time to read this and recognize your team as they all deserve it. I am bias to Marcus but can tell you that they all deserve this recognition. We always see how some car dealerships are not welcoming, however, one thing I know for sure is that Courtesy Ford will never be labeled as that! Have a great day! More

I had an outstanding experience buying my car at Courtesy Ford in Atlanta! From start to finish, everything was smooth, professional, and stress-free. My salesman, Terry, went above and beyond to make sure I Ford in Atlanta! From start to finish, everything was smooth, professional, and stress-free. My salesman, Terry, went above and beyond to make sure I found exactly what I was looking for. He was knowledgeable, patient, and never made me feel pressured at any point during the process. Terry took the time to answer all my questions, explained everything clearly, and made sure I was completely comfortable with my purchase. The entire team at Courtesy Ford was friendly and welcoming, which made the experience even better. More

Every associate we encountered went out of their way to turn our bad situation into a pleasant repair service. turn our bad situation into a pleasant repair service. More

Hands down the easiest new car purchase I have ever had. Thomas did a great job! Thomas did a great job! More

Courtland was our salesman. He was quick to respond to my text about vehicles we wanted to know more about. Courtland is very attentive to our needs and wants while we were ther He was quick to respond to my text about vehicles we wanted to know more about. Courtland is very attentive to our needs and wants while we were there. He has an easy going personality with no pressure to buy. Now, that we have returned to the dealership after purchase. Courtland always greets me with a big hug. Lenny was our guy that helps us reach a deal. He was kind to explain the math and prices on a level that didn’t make us feel stupid. I did appreciate him in his negotiations of give and take. Mary is the one we order all the cool accessories from for our new 2025 Bronco Sport. Customer service is her number 1 goal. She is the sweetest lady. Mary ordered all our accessories for us & text us when it was ready for pick up. I brought my dog with me and Mary gave our dog a bowl of water and a lot of attention. She is such a sweetie. This dealership was the perfect fit for us all around. -Kimberly & Matthew Miller & Winston &&& OJ More

Terry is actually one of the only salespeople I’ve encountered that actually knows about cars and specs on vehicles. I appreciate his expertise and customer service. encountered that actually knows about cars and specs on vehicles. I appreciate his expertise and customer service. More

Cortland reached out to provide the information I requested quickly. From some straightforward and transparent conversation, I was signing papers to purchase the car. It was a very good experience. T requested quickly. From some straightforward and transparent conversation, I was signing papers to purchase the car. It was a very good experience. Thanks More

I just purchased my second vehicle from Courtesy Ford in Atlanta, and once again, the experience was nothing short of exceptional. Mary, my salesperson, has been incredible from day one. She helped me find Atlanta, and once again, the experience was nothing short of exceptional. Mary, my salesperson, has been incredible from day one. She helped me find the perfect vehicle at the best possible price—not just this time, but also five years ago when I bought my last car. I’ve never returned to the same dealership and the same salesperson after so many years, and that alone speaks volumes about the level of trust and service here. Even though Courtesy Ford is a five-hour drive for me, it’s worth every single mile. The professionalism, transparency, and genuine care they put into the entire process are unmatched. Mary and the entire team work together seamlessly to make everything smooth, stress-free, and actually enjoyable. If you’re searching for your next vehicle, this is absolutely the place to go. Outstanding teamwork, exceptional service, and a truly customer-first experience. Couldn’t recommend them more highly. More

Loved the price, our salesman, and most of the experience! I miss the free drinks. experience! I miss the free drinks. More

Amazing service, nobody else I'd trust my 25-year-old Excursion with but these guys. Excursion with but these guys. More