Courtesy Ford Lincoln

I was doing research in to buying a new Ford Focus. I submitted an online form so that I could get more information before coming to the dealership. Jason Porter quickly responded with an email just lett submitted an online form so that I could get more information before coming to the dealership. Jason Porter quickly responded with an email just letting me know that he had received my inquiry and then shortly after that I received another email with several listings that might meet my needs. He also followed up with a phone call to make sure I did not have any other questions. When I was ready to make a purchase, I called Jason and he gave me all of the time I needed to ask questions over the phone. Having a toddler and a child does not make car buying a fun experience. This was not the case with Courtesy Ford. Jason treated us like family and made us feel welcome, stayed at the dealership long after closing to help finish things up, and did not make us feel pressured at any point along the way. This truly was the first time that we were happy with our car buying experience. Thank you Jason Porter! And thank you Courtesy Ford! More

My wife and I were looking for something with good gas milage and had a few things in mind. Ben was very helpful in sorting out our needs and getting us into a new Ford Escape. Every one there was more th milage and had a few things in mind. Ben was very helpful in sorting out our needs and getting us into a new Ford Escape. Every one there was more than friendly and willing to help from the time we stepped out of our old car to the time we drove away in our new one, our visit was exceptional. More

I was interested in a new car. I spoke to Jason Porter. Jason was very helpful. He was able to answer all of my questions. I am so glad I went to Courtesy Ford! Thanks for making my car buying experience a Jason was very helpful. He was able to answer all of my questions. I am so glad I went to Courtesy Ford! Thanks for making my car buying experience a great one Jason. I love my new car!! More

This dealership is by far the best in Portland. I could never say enough good things for how well run this dealership is and the quality of people who work here. In particular, Uriah and David. I'm a hug never say enough good things for how well run this dealership is and the quality of people who work here. In particular, Uriah and David. I'm a huge fan and it is the quality of customer service exhibited by them that has solidified it. I looked elsewhere, but just didn't feel comfortable. My loyalty to the dealership has mad me loyal to Ford. Several dealerships could have earned my business, but due to Uriah Courtesy did and will for years to come. Huge kudos to both of you! Thank you for a job well done. I truly appreciate it. More

I had a good experience purchasing used 2003 Honda civic EX.Its around 6 months old now and works smoothly without any trouble.The staff were professional in their approach and I believe I ended up getting EX.Its around 6 months old now and works smoothly without any trouble.The staff were professional in their approach and I believe I ended up getting a good bargain for the vehicle.Anthony St.John had a good knowledge of the car and gave me enough time to discuss and think before making a purchase.I sincerely recommend courtesy ford and sales person Anthony St.John for any used car purchase. Regards, Ram Shetty More

Dan Mason was very friendly and courteous and seemed knowledgeable about the cars. We did not find what we were looking for within our budget. knowledgeable about the cars. We did not find what we were looking for within our budget. More

I'd like to say that I had a great experience with your dealership, but the fact is it was mixed. On September 20th, my partner and I went looking at a 2011 Ford F-150 FX4. I had been working with David dealership, but the fact is it was mixed. On September 20th, my partner and I went looking at a 2011 Ford F-150 FX4. I had been working with David via email, so that's who we talked with once we were on site. He was good, he certainly knows what he's talking about. Having product knowledge is important in any customer service situation. We proceeded with the purchase of a different truck, mostly because all the numbers worked out. At least that's what we thought. My partner and I both filled out credit applications, and they told us that based upon our credit scores we had 3 options. 4% @84 months, 1.9% @ 72 months, and the third one I can't remember. I specifically asked if these options were based upon our credit scores as we had 0% @ 60 months with our current truck. So we simply didn't want to move unless everything worked out. Once we got to the financing portion they told me my credit file was locked. I knew this. They asked me to un-lock it so they could pull it (which I did the following day). We opted for the maintenance package and the Northwest package, finally arriving at a payment of just shy of $600 for 84 months @ 4.25% (different from the 4% we had seen earlier). No matter, the numbers were still within our budget. The next day I unlocked the requested credit file (Equifax) and assumed that everything was OK. We took the truck home and had the usual celebratory things with it. Sharing our excitement with friends and family. (Note: we were supposed to have received a full tank of gas, it wasn't) Saturday, September 24th, 4 days later I got a call asking if I had unlocked my credit report. I had, I confirmed this online, and everything was ok. He said that he still couldn't access my file. I offered to fax over a copy of ALL THREE reports showing the scores. He accepted, and I faxed them over and confirmed that he received them. We assumed that everything was ok, again. On Monday, September 26 I got a call from the finance manager (Uriah) saying that things didn't work out the way they had hoped, and that they were going to need to have my partner Bruce (BJ) as the primary on the loan. I asked if our payment was going to change, and he told me he didn't see any change there. He asked if I could come in either thursday or Friday to sign the paperwork. I asked if they could just send it to me, like we had talked about originally. He said no, we were going to have to come in, and even pressured me when I said I couldn't come in until Saturday. He wanted to make "month end" numbers. Ya, I get it. You have sales quotas. Please understand that I live in Cornelius Oregon. It's no small feat for me to drive clear across town to your site. Seriously. Ok, I moved things around to come in on Friday night. Understanding that your team was trying to make the deal happen. I even called and spoke again with Uriah and I, again, asked him if the terms had changed. He said that the length of the loan had changed, because of that we were getting an extra $1,000 rebate from FMC and that my partner would need to be primary on the loan. We're OK with that I said. I asked if the interest rate had taken a hit, and he replied that he didn't think so. On Friday we arrived at about 5:00 and waited. And waited. 25 minutes later we finally were seen by someone who had NO idea what was going on with our deal and seemed seriously disinterested in even being there. I'm sorry, I didn't write down his name. Worse yet, they were trying to ask for an additional $1,000 down, and the interest rate was jacked to over 8%! This was FAR different than the only change being that we were going to get an additional $1,000 in rebates and our payment terms would change from 84 months to 72 months. To be honest, even when I asked, he didn't tell me my interest rate. We balked. We had already told David that $1,500 was what we had for a downpayment. Period. And honestly we were prepared to walk away the night of the purchase. We were in no danger with our current truck, and we were in an even better deal. Uriah finally came in and said that he would call Ford Motor Credit and do a "out the door" call to get us terms that would better fit our budget. "I don't wanna call Ford unless this is what you want.." We asked for some time and talked about it. Honestly we almost walked away. During our discussion we talked about the embarrassment of having shown all of our friends the new truck, driven it around for 10 days, only to have to return it because the financing wouldn't work. Sickening. We called the other finance person back in and accepted the offer. They had to come up $800 on the trade, and lower the interest rate to 6.75% (making me think that they had more control over this the whole time). There was no call to Ford, no call to anyone. It was done. We were told that the maintenance package and the Northwest protections were no longer included in the deal, nor was the bed liner we inquired about. Just the truck. All that at a payment $75 more than we originally wrote the deal for back on September 20th. By contrast, when we bought the Toyota a year ago at Willsonville Toyota, we dealt with ONE person, and were offered 0% for 60, on the same credit scores we have now! (Seriously, I checked.) The experience didn't include meeting the sales manager, the finance person, another finance person and finally the finance manager. There was no call to Toyota, no call to anyone. It was simply easy. Honestly had I been more happy with the Toyota as a product I would have stayed. But I'm a Ford guy. I've owned 5 of them, so it was nice to be going back to a product line I knew and trusted. While I like the F-150 better than the Tundra, I feel the experience I've had was seriously sub par. Sales was slick (they always are), and finance was awful. I honestly don't feel like they were acting in good faith. Our interest rate was changed 3 times, or terms changed 3 times. I have a truck that doesn't have the protections that I wanted but now are out of reach, and a dealership I don't feel I can trust to do the right thing. I look forward to the survey. If you have any questions, my number is below. So, to answer your question, no I'm not completely satisfied. I love my truck, I didn't love the experience. More

Most car salesmen leave me feeling mad and irratated by the time im ready to go but not Courtesy Ford. David Hughes was very helpful, friendly and understanding. He listened to everything i had to say. I the time im ready to go but not Courtesy Ford. David Hughes was very helpful, friendly and understanding. He listened to everything i had to say. I told him my price range and he only showed me cars in my price range. Although i didnt find what i was looking for; my over all experience was fantastic. I've recommended Courtesy Ford to all my friends and family, And told them to ask for David. When im ready to purchase a new car I will not go any where else other then here. Thank you for making my experience a good one. More

I am a Costco member and Courtesy Ford is the preferred Costco dealership in the Portland area, which is the reason that I went there, thinking that I would be treated fairly. I was delighted with the way Costco dealership in the Portland area, which is the reason that I went there, thinking that I would be treated fairly. I was delighted with the way I was treated by the sales person, Ammiee, and would gladly work with her again. Once things got into the finance dept, things seemed to unravel. First, I explained that my financing was pre-approved through my credit union at a preferred rate. I told them what my interest rates (2.53% or 2.79%) was based on the contract length and I could get a quarter point below the published rates at 48 months. I specificlly asked them not to run my credit, but was told they had to run my credit to verify I wasn't a terrorist. My credit information was already in the Ford data base because another Ford Dealership had just run it. Next, I was told that the service warranty would be $10 more a month, increasing the monthly payment from $242 they quoted to $253. What I didn't know was that the $242 was based on a 9.9% interest rate. That caused me to choose a 60 months term to keep the payment down instead of 48 months at the lower interest rate. The warranty was actually $2365 not $600 like they made it sound. Third, I was charged $310 for a theft protection plan that I was told was "on all the cars" and the finance dept never explained that I could decline that plan. It was not until I got home and went thru the paper line item by line that I discovered these mistakes. I called the dealership the next day and told them to hold my paperwork and not to get rid of my trade in, because I was not sure I was going to keep the car that I had purchased from them. In the end, it took three trips for me to get the paperwork corrected, and they took off the theft protection, admitted their mistakes, by showing me an obscure piece of paper hanging outside an area of the show room I was never shown or told about telling about how all initial offers are based on 9.9% interest how the error on their computer had occurred and that they were going to have a meeting about my situation.... oh and I was given a free oil change "for my trouble". In any other industry, if a fee was not disclosed, or disclosed improperly, it could not be billed for... I was extremely disappointed in how I was treated... even though my financing was already approved..they ran my credit anyway, even though Uriah admitted that it was not necessary to run my credit to prove that I was not a terrorist. I was not in any hurry to drive away in the new car. I would have been more than willing to let it sit there on their lot until the financing came through from my credit union, so that my credit was not run AGAIN, but that was not even presented to me as an option. More

My experience at Courtesy Ford was great. I tried bypassing the showroom and making it to the lot without being seen to view the cars, but Jason Porter caught me creeping around the side of the build bypassing the showroom and making it to the lot without being seen to view the cars, but Jason Porter caught me creeping around the side of the building and one smile and one handshake later he had me test driving the car I eventually bought. He was knowledgeable about the car, showed me several different cars both of the same make and model and of comparable, listened to what I said I needed as a parent with 4 teens to haul around, and didn't waste my time. After Ford I went to several other dealerships but every sales person who approached me was ill-informed or wasted my time trying to convince me to look at something that I had already stated I wasn't interested in or couldn't afford. Jason called me to follow up during the week but wasn't a nuisance, and made himself available when I had questions. When I decided to purchase the Fusion a week later, Jason was great and Uriah B got my financing taken care of (with patience for my confusion). Since it was evening and I couldn't stay any longer, Jason made arrangements to meet with me the next morning to walk me through the details of the car and when I returned an hour later becasue i couldn't figure something out, came right back out and patiently walked me thorugh it again. This is the second car I've bought from Courtesy Ford and I highly recommend them and Jason Porter. More