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Courtesy Jeep - Service Center

Mesa, AZ

4.5
141 Reviews

141 Reviews of Courtesy Jeep - Service Center

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December 17, 2019

Great Service Cody and Carter are great! They both explain what work needs to be done so you know exactly how long it will take and the cost. Both are very knowle More

by Rumaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carter Hudson, Cody Thayer
Jan 18, 2020 -

Courtesy Jeep responded

Thank you for sharing your experience in our service department! We appreciate your review with the 5 star rating! We hope to see you again for any future service needs!

December 10, 2019

Both Carter and Cody are very knowledgeable and polite. Also they both explain all work to be done and the cost so you know exactly what to expect on my 2011 Jeep Wrangler. More

by Rumaz
Recommend Dealer
Yes
Employees Worked With
Carter Hudson, Cody Thayer
Dec 16, 2019 -

Courtesy Jeep responded

Thank you for your 5 star review! We truly appreciate you sharing your experience and thrive to make our customers feel comfortable and informed! We hope to see you for your next service needs.

December 10, 2019

Let there be light! I made an appointment yesterday to have a headlight on my 2014 Grand Cherokee replaced. Carter was waiting for me when I arrived today and invited me More

by ajohnkjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carter Hudson
Dec 11, 2019 -

Courtesy Jeep responded

Thank you for your kind review, we appreciate you! I was very pleased to read that Carter took great care of you, and we agree he is an asset. I have been in the automotive business for over 30 years and I completely agree with your sentiment about how things have changed, such as changing a bulb. What we once considered easy and inexpensive work has now become more of a project. Some autos have hard to access headlamp assemblies and very pricey HID bulbs, which is a price to pay for technology. We hope to see you again in the future and that Carter will be there to take care of you. Best, Jeremy Corrie Customer Relations

December 05, 2019

Jeep , very clean Nice experience. But couldn't get advisor on phone system. Called dealership, got scheduling first, . Then some switchboard lady. Then a nice guy in More

by rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Thayer
Dec 16, 2019 -

Courtesy Jeep responded

Thank you Rick for sharing your experience at our Dealerships Service department. We truly appreciate your review and hope to see you again for your next service needs!

November 27, 2019

Great service. Marc Ray kept me up dated on progress. I will return for service again in the future. I have used the dealership for many years. More

by CI
Recommend Dealer
Yes
Employees Worked With
Marc Ray
Nov 30, 2019 -

Courtesy Jeep responded

We greatly appreciate your review and continued patronage. It's great to know our staff has worked hard to earn your business and we will be sure to let Marc know he did a great job. We look forward to seeing you again in the future. Best, Jeremy Corrie Customer Relations

November 26, 2019

Great Service We received really good service on our Jeep Grand Cherokee. Appointment scheduled within a short time and service staff was very pleasant. Work was More

by bhays9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carter Hudson
Nov 30, 2019 -

Courtesy Jeep responded

Thank you for sharing about your experience, I am pleased to see our staff made it a pleasant visit. We strive to be efficient and transparent in all that we do and provide the best customer service possible. We look forward to seeing you again in the future. Thank you for choosing Courtesy. Best, Jeremy Corrie Customer Relations

October 25, 2019

Wow, that was a LONG wait for an oil change! My appointment was at 10, I arrived at 950 and was told there were two cars ahead of me. I checked out and paid at 1140. Over 1.5 hours for a simple o More

by Jay Janson
Recommend Dealer
No
Employees Worked With
Carter Hudson
Oct 26, 2019 -

Courtesy Jeep responded

Jay, I am sorry to read about your experience. I agree that is too long to wait when you have an appointment. We will look into our scheduling and do a better job of being efficient. I thank you for bringing this to our attention. Please feel free to reach out to me directly if you wish. Best, Jeremy Corrie Customer Relations jcorrie@courtesyautomotivegroup.com

October 24, 2019

Great service,great communication Window would not go up on friday night. Called the dealer saturday and they scheduled me in. Service advisor Carter kept me posted on what repairs wer More

by Jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carter Hudson
Oct 26, 2019 -

Courtesy Jeep responded

Thank you for your great review. I am so happy to see our team got you taken care of and kept up with communication. We work hard to train our staff to provide excellent service. We appreciate your business and look forward to helping with anything you need in the future. Best, Jeremy Corrie Customer Relations

October 23, 2019

Jake was great! Even though I brought my Jeep to the wrong location for my appointment, Jake made sure my oil change was done, it took less time than I thought and he More

by vetspet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Davidson and Matt Brown
Oct 26, 2019 -

Courtesy Jeep responded

I was thrilled to read your review about your experience. We strive to provide exceptional service, and it's good to see our team treated you the "Courtesy Way." We will be sure to recognize Jake and Matt for their efforts. We appreciate you and thank you for choosing Courtesy. Best, Jeremy Corrie Customer Relations

October 05, 2019

Customer service was excellent. Waiting area was comfortable had donuts and coffee Rob was professional in all questions I had Repairs were completed in a timely manner More

by Worm43
Recommend Dealer
Yes
Employees Worked With
Robert Rattner
Oct 07, 2019 -

Courtesy Jeep responded

Thank you for your review and feedback. It's great to see our service department took good care of you. Thank you for choosing Courtesy, we appreciate your business. Best, Jeremy Corrie Customer Relations

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