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Courtesy Jeep - Service Center

Mesa, AZ

4.5
140 Reviews

140 Reviews of Courtesy Jeep - Service Center

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July 30, 2019

Great service Brendan was very courteous and helpful when I arrived without an appointment. I didn't know the Express Lane had been discontinued. He gave me an accu More

by SandraD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan
Aug 14, 2019 -

Courtesy Jeep responded

It's great to see Brendan was able to help out and assist you with making your experience great! We know it can be difficult with change, but we strive to always make it right with our customers because that's the "Courtesy Way!" Thank you for your review and we look forward to servicing you.

July 30, 2019

Gary Harris review of the Courtesy Jeep Service Center Josh Hopper and the Service Center team far exceeded my expectations and I'll be a customer as long as I own my Jeep Renegade (which will be a very ve More

by Gary & Cherie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Hopper
Aug 14, 2019 -

Courtesy Jeep responded

Thank you for sharing your story! We enjoyed working with you to provide a fantastic experience. The Courtesy team appreciates your business and looks forward to future services!

July 24, 2019

Exceeded Expectations Our 2017 Jeep wouldn’t start. I called the service department and was offered a same day appointment. When I arrived at the dealership I was greeted b More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carter
Jul 26, 2019 -

Courtesy Jeep responded

Joe, thank you for your good review and positive feedback, we truly appreciate it. It is great to read that Carter took good care of you and provided a great experience. Thank you for choosing Courtesy and we look forward to seeing you again in the future. Best Regards, Jeremy Corrie Customer Relations

July 20, 2019

Recall repair completed successfully Called to schedule a recall repair and Josh was very helpful. He let me pick the day and offered me a variety of available times. He even gave me a fr More

by Debbie1956#1!
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Bleckler
Jul 23, 2019 -

Courtesy Jeep responded

Debbie, thank you for this great review. We work hard every day to make sure our valued customers receive exceptional service. It is great to see we were able to deliver for you. Josh is amazing and we will share this with him. Thank you for choosing Courtesy, we look forward to serving you again in the future. Best, Jeremy Corrie Customer Relations

July 11, 2019

Very unprofessional and dishonest! We had to take it to another dealer to have our car repaired and the other dealer told us that Courtesy had actually left a critical part out during o More

by Mark F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mackenzie Beaudette, Jeff Bonner, Josh Bleckler, Brandon Aldecoa, Blake Bishop
Jul 11, 2019 -

Courtesy Jeep responded

Mark, I am discouraged to read your review and would like to learn more about what happened. Please reach out to me directly. My cell phone is 480-404-4240 or email jcorrie@courtesyautomotivegroup.com. Thank you, Jeremy Corrie Customer Relations.

July 10, 2019

Go see Kory Kory in service has never given me anything other than exceptional customer service with my vehicles. Im very particular with me vehicle and Kory alwa More

by Htow3r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kory Chapman
Aug 14, 2019 -

Courtesy Jeep responded

Thank you for your 5 star review! It's great hearing your experience and the service Kory was able to provide! We strive to provide our customers with the best experience possible. We look forward to your next visit with us!

June 26, 2019

Jeep for a repair & service Robert was my service manger for my Jeep he was very courteous and helpful explaining everything that was needed for my Jeep service and the reason w More

by Rock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert service Manger
Jun 28, 2019 -

Courtesy Jeep responded

Rock, thank you for the kind 5-star review. We appreciate you taking the time to leave us this positive feedback. Robert is an awesome and experienced service manager and it's good to see he took good care of you. We look forward to serving you again in the future. Best Regards, Jeremy Corrie - customer relations.

June 25, 2019

Service I have had to have work done on my Jeep recently. Working with Josh in service was a good experience. He listened to my concerns and took care of them More

by Gpaine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Bleckler
Jun 28, 2019 -

Courtesy Jeep responded

Thank you for this great review. Josh is a great service advisor and truly cares about our customers. At Courtesy we aim to provide the best experience for all of our valued customers and it's good to see you were happy with our service department. I'll be sure to let Josh know he earned a 5-star review. Thank you for choosing Courtesy. Best regards, Jeremy Corrie - customer relations.

June 24, 2019

Excellent place to go for a car Very helpful wonderful attitude and they do everything there is to do to put u in the vehicle u want..bought 2 so far and will definitely be a repeat More

by Brian brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Hall
Jun 28, 2019 -

Courtesy Jeep responded

Brian, I was thrilled to read your review. Thank you for taking the time to leave us this positive feedback. Andre is a great person and always works hard for our valued customers, we will be sure to give him kudos for this 5-star review. Thank you for choosing Courtesy and we look forward to serving you again in the future. Best Regards, Jeremy Corrie - customer relations.

June 13, 2019

Poor customer service The customer feels he was give the run a round when ask for a schedule until he had to go to next level of service management. Also when ordering par More

by Jeepman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian A.
Jun 14, 2019 -

Courtesy Jeep responded

I was discouraged to read your review. Courtesy aims to provide exceptional customer service and 100% satisfaction. I would like to learn in more detail about what happened with your experience in our store. Please feel free to reach out to me directly. Regards, Jeremy Corrie - Customer Relations.

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