Courtesy Jeep - Service Center

Very poor customer service from the service advisor. Very unresponsive and unprofessional. Lack of communication. Very unresponsive and unprofessional. Lack of communication. More

when I told the finance guy yesterday everything wrong in paperwork, inconsistencies, the many hrs it took just to speak to someone because no one says you’re there supposedly, and you tell tell them how in paperwork, inconsistencies, the many hrs it took just to speak to someone because no one says you’re there supposedly, and you tell tell them how bad it looks on the company the finance guy laughed at it. Honestly what’s funny about a rep of your company saying your company is deceptive? Inconsistent paperwork? Taken hrs just to speak to someone none of that is funny to me. Not sure why it’s funny to them. You sign a contract but when it comes time to honor service they’ll not honor it and not have reason why. Came in for oil change which is in contract I signed with service package. Waited a hour plus to speak with finance guy and as I write this still haven’t seen him. I was covered coming in they said with in 2 mins oh no it’s voided no reason why. Even service guy admits it’s deceptive when I sign for something that’s not really there when it’s time to use it. Wonder if they mess up gap coverage too. Hr plus for oil change that now may or may not happen because who knows why tells you how it is. Now going on a 4 hour wait. To do anything here black out your whole day. Also didn’t reset check oil light I had to that myself. Also claim financier cancelled the coverage I called the finance company they said that they did not. To top it off staff is rude talks over you and it’s just terrible no matter how you look at it. More

Today is a good day went into Courtesy Jeep to get an oil change as I was sitting spoke with salesmen Andre Hall told me that he’d give me more for my trade than than what is was worth and upgraded my 2028 c change as I was sitting spoke with salesmen Andre Hall told me that he’d give me more for my trade than than what is was worth and upgraded my 2028 compass for a 2022 looking for a good deal see Andre Hall More

If Lem is working I would recommend it to friends and family. He is by far if not The best. family. He is by far if not The best. More

Service advisor tried to sell services for stuff my vehicle didn’t even have (Transfer case flush on a 2WD). They said my battery failed and wanted to charge $443 for a new battery. I refused and took vehicle didn’t even have (Transfer case flush on a 2WD). They said my battery failed and wanted to charge $443 for a new battery. I refused and took vehicle to another auto center after I picked it up and they said it tested just fine. In November (3 months ago) this same dealership said my fuel pump failed and said it was falling apart but when I took it in recently they said it was fine and showing good fuel pressure. Do not trust this dealership. More

Thank you Aaron in Service for all you help! ! You are Amazing and always friendly and great communicator!!! ! You are Amazing and always friendly and great communicator!!! More

Dealer took excellent car of our 2022 Sahara 4xe. Service was for a recall and while in the shop had them fix a squeak to. All the work was completed timely. Service was for a recall and while in the shop had them fix a squeak to. All the work was completed timely. More

Had a great experience with you Rory I greatly appreciate your service! Didn’t get the chance to purchase a car this time but I will be returning once you have what I am looking for! Thanks again you’re awes your service! Didn’t get the chance to purchase a car this time but I will be returning once you have what I am looking for! Thanks again you’re awesome More