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Courtesy Kia
Mesa, AZ
224 Reviews
The team at Courtesy Kia would like to welcome you to our dealership in Mesa, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Kia vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Mesa, you can always count on the professional technicians in our Kia service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Mesa count on the high-quality vehicles and services found at Courtesy Kia, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 224 reviews
August 11, 2024
This is a convenient location for any of our Kia needs. Staff is always pleasant, friendly and professional. Took care of our recall issue within an hour and a half. Thank you! Staff is always pleasant, friendly and professional. Took care of our recall issue within an hour and a half. Thank you! More
by Jerry
Employees Worked With
July 25, 2024
The worst KIA for service I have a life time free oil change with my car and my wife’s car and we moved here to AZ and they will not take the papers of the free life time oil change. KIA is fraud and the change with my car and my wife’s car and we moved here to AZ and they will not take the papers of the free life time oil change. KIA is fraud and the worst customer service ever and will be trading are cars in to a other car dealer and drive a different brand we are tired of all the B.S from KIA and the run around can not wait to trade in are 2023 KI A Seltos and go with a different company then dealing with the rip offs from KIA More
by Tom
Employees Worked With
N/A
July 22, 2024
Went to Courtesy Kia for help with a seized engine! Met Joey Piza a totally sweet and helpful man, with Joel’s help I walked out with a beautiful new car! every person I met there were beyond helpful Met Joey Piza a totally sweet and helpful man, with Joel’s help I walked out with a beautiful new car! every person I met there were beyond helpful Thank you all!!! More
by tbowell55
Employees Worked With
Joe Piza
July 20, 2024
I spoke with multiple employees to set a 9am service appointment for the following day. Upon arrival the service manager told me I did not have an appointment he laughed and said “maybe next Saturday bu appointment for the following day. Upon arrival the service manager told me I did not have an appointment he laughed and said “maybe next Saturday but not today” to which I showed him an automated text that confirmed my 9am appointment. Instead of them honoring the scheduled appointment that I showed up on time for and had scheduled with two different employees having knowledge of the appointment I had to call another dealership and to drive there and wait since I didn’t have an appointment at the other dealership. The other dealership was at least willing to treat me with some respect and they took my car back for an oil change as soon as their scheduled appointments were done ahead of me. More
by SC11A
Employees Worked With
July 05, 2024
We found Kia Customer Service Terrible! Cash purchased the car on 5/27/2024, unfortunately on 6/14/24 the car was totaled. We need the title to our vehicle to receive insurance payment. We Cash purchased the car on 5/27/2024, unfortunately on 6/14/24 the car was totaled. We need the title to our vehicle to receive insurance payment. We have contacted Courtesy 3 times in person and made several phone calls requesting assistance with getting the title. We have also contacted MVD of Arizona multiple times and they have not received the documents from Courtesy Kia. Returned to their dealership on 7/5/24 again looking for help. Escorted to a room and Tony? was going to explain things to us. He had "researched" our issue before we were seated and started to "explain". I interjected what I felt we needed, and he sarcastically stated I interrupted him, and he was going to tell me.... I sarcastically said, "go ahead, you have the floor", Tony? stated it was his office and he started to lecture us that he would not be spoken to sarcastically. I am not sure of my response and admit I was frustrated, but he again felt it was sarcastic and ordered me to leave the dealership and that he would not assist us, nor would he allow anyone else to help. My next move was out of line and for that I wish I hadn’t, but I yelled all the way out: "Don't buy at this facility; customer service is awful". More
by pasj6779
June 18, 2024
very accomodating people. David made sure that i had a ride to and from my house while my car is in service. Everything went on smoothly. David made sure that i had a ride to and from my house while my car is in service. Everything went on smoothly. More
by Irene A.
Employees Worked With
David
June 09, 2024
Tried twice to call and set appt to look at damage from a fender bender today. No answer from collision dept, just put back in the Q. Person answering call move it along to service too quick for me to tell fender bender today. No answer from collision dept, just put back in the Q. Person answering call move it along to service too quick for me to tell her no one picked up the first time. More
by fred laraway
Employees Worked With
no name
May 31, 2024
Pleasant but doesn’t listen closely to the customer. We were informed by a phone call from the dealer that the specifications that we requested in an automobile was there and to ask for Tim. I said we w We were informed by a phone call from the dealer that the specifications that we requested in an automobile was there and to ask for Tim. I said we would be there in an hour or two. Upon arrival we were greeted nicely and I asked for Tim. Music blaring in the background (not intercom music) and Tim and associate greeted my wife and I. Tim had no idea why we were there so we explained it to him. He excused himself because he was with another customer and the associate took over. Very polite young man and showed us the car he thought we came in for. I told him that the mileage was all wrong and that the outside color was not what we asked for. Well, do you want to take it for a test drive,he asked? Why would! I asked, where is the car they called me about that we made a special trip in for?! He didn’t know but let me show you something else you might like. (Bait and switch come to anyone’s thoughts yet?!) Anyway, we came in to look at a KIA and ended up trying out a Toyota. (Note: the KIA that we were called about and came in for was never at the dealership) My wife and I have had Toyota’s in the past and had love the ride and comforts that it has to offer. Plus its reliability. The price on the Toyota was $38,500, but we wanted from the beginning, $38,000. Options on the car were insurance for tinted windows, nitrogen gas insurance in tires and LoJack. We said we didn’t want those add ons and he said no problem. Without those add ons, the price with the special discount and veterans discount would bring the price down to $35,500. Ok, let’s go in and talk about trade in and end pricing. This is how they spun it; $34,499 cash price of vehicle. One year connect and protect $699 nitrogen and Tires $169 and Tint guarantee $499. Total selling price 35,$866 trade-in allowance $15,000. Taxable total $20,866. Sales tax at 8.3% equals $1731.88. Disposal fee five dollars. Documentation fee $599. license transfer title and registration fee $362.86. Total due $23,564.74. I had my own license personalized veteran and handicap plate already on the vehicle and all I had to do was take it for one vehicle and put it on next. so the $362.86 seems kinda high for license transfer and title. I called the car dealership on that and they thought that it should be only around $50 or so. That I will talk to him about if something‘s not right. We were told there was a $2000 special plus $500 veterans special. We were told that they would honor our $35,500 price that we were looking for on this vehicle as long as we didn’t get the LoJack tire and window tint add-ons. So looks to me they gave us $34,499 which is $1000 less than we had originally asked for. And I talk to the lady that called me in the morning and she said it was $1000 special they had so I don’t have a problem with that. I do have a problem with them saying we had $2000 special but that’s OK. We won’t argue about that. Where is the Veterans discount? I don’t see it anywhere on there. And lo and behold we got charged for the LoJack, the nitrogen and the window tint. Something about this contract that just isn’t right. I know we signed it. But it’s all the double talk and rewriting and confusing paperwork that goes on so that you can make a sale. I understand that the money made on LoJack and nitrogen and window tint is just gravy in your pocket. But why should the customer suffer? More
by sampat
Employees Worked With
