Courtesy Kia

I don't often leave reviews but in this case I must. My husband and I have been trying to get a Kia Sportage hybrid 2023 in a particular trim since February, and have had nothing but a horrendous custom My husband and I have been trying to get a Kia Sportage hybrid 2023 in a particular trim since February, and have had nothing but a horrendous customer service experience. We have been ignored when we have called, have not received calls back, have been given false promises regarding ordering the vehicle of interest to us, outright lied to, harangued to try and persuade us to get a different vehicle, and when we have tried to contact the manager, were told this person is "indisposed" and never received a call back despite repeat attempts to contact him/her. If this is how this dealership treats their customers, I would hate to think how they will fail to take care of any necessary maintenance, etc. Do yourself a favor and don't waste your time here as we have. We have been more than patient, and are done giving them the benefit of the doubt. More

Worst dealership experience I’ve ever had. Sold me an Infiniti QX30 with 31K miles and it needs $3500 in repairs within the first 50 days of me having the car. Dealership refuses to make repai Sold me an Infiniti QX30 with 31K miles and it needs $3500 in repairs within the first 50 days of me having the car. Dealership refuses to make repairs of assist in resolving this issue. Way to go, KIA. You suck. More

Fantastic team that helped me find the perfect vehicle. .. Sportage! Fantastic service by Austin Bacon! I know I can trust him. I have become a Kia fan! Linda Williams .. Sportage! Fantastic service by Austin Bacon! I know I can trust him. I have become a Kia fan! Linda Williams More

Very pleasant to work with Donovan. Was very professional and got me rides to home and back to the dealership. Was very professional and got me rides to home and back to the dealership. More

I tried for 2 weeks to purchase a care from Courtesy Kia. Katelyn was the first rep I dealt with, I was out of town when she reached out to me and I asked that she contact me on Sunday upon my return. No con Katelyn was the first rep I dealt with, I was out of town when she reached out to me and I asked that she contact me on Sunday upon my return. No contact Sunday or Monday so I responded to her text and sent 3 email responses to which I never got a reply. I then did another inquiry, Jorge responded. I submitted and offer with the price if they removed all of the dealership add-ons. He declined my offer but instead of asking if I was still interested he thanked me and said he was sorry he could not help then sent a much cheaper vehicle that he said was in my budget. First of all he had no idea what my budget was and I told him I was paying cash so for him to assume that was quite irritating. After Jorge, I chatted in using the chat feature online. I asked for an appointment with Andy, told them I was interested and would like to get the paperwork started so I could come in and pick up the following day. He or anyone else, for that matter responded that day so I drove to the dealership the following day. I was greeted by yet another salesperson, he did not give me a card (I think his name was Chris?) and only took my name and number and said he would call later in the day. 4 days later and I still am waiting. I guess Courtesy Kia does not like selling cars? I went to Right Toyota and had a great experience, they had what I wanted and the whole process was done within 2 hours. More

Unprofessional treatment, don't meet expectations, bad management, they lie to close the sale, don't trust them management, they lie to close the sale, don't trust them More

I purchased new tires. They were Goodyear Assurance. Good tires! Purchased them before this service. They were Goodyear Assurance. Good tires! Purchased them before this service. More

I came in to Courtesy to get a recall done the other day. Donavan was my contact person and the recalls were taken care of. Donavan told me at the next service I needed the Transmission flushed and the tire Donavan was my contact person and the recalls were taken care of. Donavan told me at the next service I needed the Transmission flushed and the tires had 70% tread left. That was good news beings I was told at the previous service which was only 4000 miles since we purchased the vehicle, that the front tires needed to be replaced immediately and if something happened my warranty would not cover it. I had purchased the and paid for the extra Certification, I was less than happy as I had purchased a tire warranty from Courtesy which I found out is only good for the tires that came with the car. Also a woman that called the other day, asking if I wanted my Sorrento serviced, I told her no and that I would never bring my car to Courtesy for anything. I asked her if she would like to know why, her reply was a simple “Not really”! We have purchased two used Kia’s, one leased, two new, and one Certified. I will go to a different brand next time and of course a different dealer. More

Austin Bacon has helped me both times I"ve been in for service, one oil change, one update on theft device. He has been stellar in my opinion. He is helpful, kind, thorough, knowledgeable, patient, time service, one oil change, one update on theft device. He has been stellar in my opinion. He is helpful, kind, thorough, knowledgeable, patient, timely, and a joy to work with. He has answered my emails, phone calls, and addressed every concern I've had. Customer service was great and I would recommend Courtesy KIA to anyone and have them ask for Austin Bacon. More

The service writers were right on the spot and kept me informed during the entire process. All the maintenance items were taken care of quickly. The entire dealership was clean and neat. informed during the entire process. All the maintenance items were taken care of quickly. The entire dealership was clean and neat. More