I am rating a 1 because my interest rate was never gone over with me and I am now stuck with a very high interest rate and a much higher monthly payment when I believe "Courtesy" Kia could have done better for me as a customer and a new first time car buyer and explain the paperwork and what everything meant. First of, I was told that the lenders would be pulled with me in the office by my sales rep Jay Joseph but in fact it was already pulled while I was waiting in the lobby, there were no comparison between lenders as promised. So I feel like I got screwed there, secondly Jay mentioned that the car had specific features "UVO" in the car which it does not, how can you sell a product to a consumer like that not knowing your product?! Thirdly, I'd assume purchasing a new car it would come with two keys, which again Jay was unsure of and I had to ask if it did and had to return a second day which still I was not able to obtain due to the service side closing by the time I arrived. So, all in all very unhappy, boy friend needed to purchase a car in two months was going to buy here as well (not going to happen now) and I will also be writing other reviews to make sure they know 100% of everything so they do not get taken advantage of and perhaps find somewhere that they can have a salesperson that knows what they are selling.