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Courtesy Kia of Brandon

Tampa, FL

Overview
Reviews
Vehicles
4.6
998 Reviews
Call Dealership (813) 865-7020

9205 E Adamo Dr

Tampa, FL

33619

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Showing 998 reviews

January 22, 2024

Eric freeman help me with my car. he told me my car need a update More

by Pfbrennan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Mayer, Erich Freeman, Cristian Principe, Ashley Craig, Rosa Rolon Claudio, Deondre Allen, Darryl Malmin, Anthony Bueno, Tyler Noyes, Jim Darity
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January 21, 2024

Tori was my Service Advisor and she did a great job getting me in and out. Gas a Service Bundle package tire rotation, alignment, oil change. Great job to allin Service Department. More

by Greeneal61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tori in the Service Department
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January 20, 2024

Service department does not communicate with customers efficiently & the service manager doesn’t answer his phone or return calls. The dealership leads with sales instead of providing customer service and More

by Brokentelluride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Mayer, Jenny Monge, Rosa Rolon Claudio
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Jan 23, 2024 -

Courtesy Kia of Brandon responded

Thank you for leaving your review. We sincerely apologize for the challenges you've faced with our service department and the lack of efficient communication. We understand the importance of clear communication and responsive service, and we apologize for falling short in these areas. We would like to speak with you, if you would please contact me. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

January 19, 2024

I continue to have great experiences from Courtesy Kia in Brandon. The service is great and the service representatives are very easy to work with. I highly recommend this dealer. More

by Cristella Aikman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tori
Report | Print
January 18, 2024

KIA Courtesy is amazing on how they treat there customer. They have a nice waiting area and they keep you posted on the services of your vehicle. The service staff very professional and friendly , this is wh More

by Cardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freeman/Tori
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January 15, 2024

Service was done as expected, car was fixed and returned in good shape. Appointment times are very accommodating More

by jcinchaski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Monge
Report | Print
January 15, 2024

Have taken my telluride in a couple times. They always get the service done quickly and at a good price. They never force needless services. More

by cka0325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley
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January 14, 2024

Requested to to waste time, no checkup, no washing, no inspection, none of thet. They did not respect that ! Spent 8 hours on oil change and software update. My air tag was showing car parked outside for More

by krolikg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Craig
Report | Print
Jan 17, 2024 -

Courtesy Kia of Brandon responded

Thank you for sharing your review with us. We sincerely apologize for the significant inconvenience you experienced during your recent visit for an oil change and software update. Your time is valuable, and it's clear that we did not meet your expectations in terms of efficiency and service. An 8-hour wait for routine maintenance is certainly not acceptable, and we understand your frustration. We deeply regret the inconvenience caused and want to assure you that we take your feedback seriously. We would like to speak with you, if you would please contact me at your convenience. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

Jan 17, 2024 -

krolikg responded

Thank you for your response. I’m hopeful that your attention will bring customer service to acceptable standards.

January 14, 2024

From the moment I pulled in I was taken care of . The greeting was nice and prompt. More

by petied2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Gonzalez, Michael Rees, Jenny Monge, Ashley Craig, Nicolas Nieto, Antonino Gargiulo, Frank Fahda
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January 14, 2024

Excellent care! Can’t believe there is a minimum word count for a review..needs 2 more!!!!!! More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Craig
Report | Print
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