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Courtesy Kia of Brandon

Tampa, FL

Overview
Reviews
Vehicles
4.6
972 Reviews
Call Dealership (813) 865-7020

9205 E Adamo Dr

Tampa, FL

33619

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Showing 972 reviews

December 06, 2023

The service I received this time around was outstanding. The wait was going to be too long so they provided a car service to and from my house. It allowed me to do other things beside waiting around the dea More

by Yambo J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Gonzalez
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December 06, 2023

Since I purchased my vehicle at Courtesy Kia of Brandon I’ve had it serviced there and couldn’t be happier with the excellent 5 star customer experience. My customer care specialist Ashley Craig is simply More

by dmburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Craig
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December 06, 2023

The customer service is top notch and the ease of making and appointment was great! More

by Twilasboyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Craig
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December 05, 2023

Great service, great customer service and support and helps to understand all the needs of the car! More

by Anniespinella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley
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December 04, 2023

Even though they was extremely busy Ashly worked me in after I had to have my vehicle towed I appreciate all they did very professional and courteous More

by reprint.place-0d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Craig
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December 04, 2023

Helpful, friendly staff willing to go that extra step to make sure that you receive quality service. More

by evanstj14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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December 04, 2023

Great service. Friendly and polite staff. My whole experience from purchasing to my first services was pleasant More

by Hollyma30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tori, Rosa Rolon Claudio
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December 03, 2023

Always take care of me in a timely manner. Never have to go back, fixed the first time. Very friendly and helpful staff. Highly recommend 👌 More

by akline46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erich Freeman
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December 03, 2023

The service department did not notify me they were keeping my car overnight for a second time when it was not necessary since they were not able to find the root issue. They didn’t call and let me kno More

by ashleamaxim88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonino Gargiulo
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Dec 06, 2023 -

Courtesy Kia of Brandon responded

We sincerely apologize for the inconvenience and lack of communication you experienced during your recent service visit. It is unacceptable for our service department to keep you uninformed about the extended timeline for your car, especially when the root issue was not identified. Your feedback is crucial in helping us identify areas for improvement, and we appreciate you bringing this to our attention. Rest assured that we will address the communication breakdown within our service department to prevent similar incidents in the future. Please contact me at your convenience to discuss further. Thank you. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

December 03, 2023

Service time takes too long and I heard other customers complain about the wait time More

by yarmelmatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Dec 06, 2023 -

Courtesy Kia of Brandon responded

We appreciate your feedback regarding the extended service time, and we sincerely apologize for any inconvenience this may have caused. Customer satisfaction is of utmost importance to us, and we regret that we fell short of your expectations during your recent visit. We understand the value of your time, and it is disheartening to hear about other customers experiencing similar frustrations. We would be happy to speak with you further about your experience. You can contact me at your earliest convenience. Best Wishes, Brendan O’Brien, General Manager, 813-580-5250

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