Courtesy Kia of Brandon

Last night I traded my car in at Courtesy Kia in Brandon and left with a new one. This is my 3rd Kia Sorento purchased from this dealership and, unfortunately, it will be the last dollar I ever give them. W and left with a new one. This is my 3rd Kia Sorento purchased from this dealership and, unfortunately, it will be the last dollar I ever give them. When making the deal last night we told them we would have to do the transaction today because we had to take my car home and remove our personal belongings as well as 2 installed items: my radar detector and the rearview mirror which was part of the Tampa CV Pilot program and would have to be returned. Luckily my husband & nephew are highly qualified mechanics who can do this themselves in a day. Our sales person, Malachi Livingston, assured us we could finish the transaction and take the new car home and then come back today (Saturday) any time before closing to get our stuff. We confirmed with him we could come back as late as late as 6pm on Saturday to do this. At 7:30 am Malachi texts me and asks me to tell my husband to meet him at the dealership at 8:30am. I say he won’t be there that early. Shortly after 8:30 he texts me again and says we need to get everything out by 10am because that’s when the car goes to auction. First of all, he assured us we could come at 6pm. Second, these things are wired throughout the whole car and will take more than an hour to remove. Malachi tells me he’s sorry, his manager changed his mind. No, Mr. Manager, you lied to him or he lied to us. The end. We would have happily come back today to do the transaction but my guess is they wanted the sale to count for January for internal reasons. So they lied. Worse than that, I got here at 9 to start emptying the car but Malachi wasn’t here until almost 9:30. So we were still working on the car well past 10 and it didn’t leave for auction. I complained to Malachi but no manager came out to even apologize. So, here we are. xxxx near 13 years of good will gone. I was totally ready to write another stellar review for them last night. I’m glad I waited. Buh-bye Courtesy Kia. More

Got the Price but at a cost Purchased 2020 Kia Soul over the summer 2019, got the price I wanted but absolutely compromised with customer service. Went to dealership 2 days befor Purchased 2020 Kia Soul over the summer 2019, got the price I wanted but absolutely compromised with customer service. Went to dealership 2 days before the purchase to work out some details so that when returning the process would be easier (not the case). Went back after 2 days, had a scheduled morning meeting with sales person to finalize paperwork, after almost 2 hours after taking all personal information for credit etc asked what was the hold up. sales blamed the finance office then finance blamed sales for holding everything up, lets just say I did speak with the general manager to express my experience was not good to say the least. Purchased the interior/exterior protection package in which the finance guy is suppose to give you a box that includes what is needed to do any re-applications of the product, well after going to lunch and returning after the car was treated we got on the road for a 90 min drive, noticed when we got home the touch up kit was not in the vehicle, contacted finance guy in which he said it would get mailed, it never happened. Also PLEASE do not pay the appearance package FEE at any dealership, the cost of the items listed for the fee don't equal it, appearance package fee, reconditioning fee, non tax fees are ALL to be aware of. More

New and improved Under new management, 100% improvement, very impressive. My first review was a negative review and rightfully so, however, I give credit where credit Under new management, 100% improvement, very impressive. My first review was a negative review and rightfully so, however, I give credit where credit is due. A huge difference for the better. More

I had a great experience very welcoming Jim Darity helped me get what I wanted the car is perfect the color is perfect thank you again :) me get what I wanted the car is perfect the color is perfect thank you again :) More

Never again!! Our salesman was great, but we can't get the dealership to call us back regarding our gap insurance. When they checked my credit, they did 3 hard inq Our salesman was great, but we can't get the dealership to call us back regarding our gap insurance. When they checked my credit, they did 3 hard inquiries. WHY?!? More

Had a great experience purchasing my vehicle. I have a KIA closer to my home but they basically ignored us. Hayden, Andre's, and Diondre were amazing. Tyler in finance was also great! KIA closer to my home but they basically ignored us. Hayden, Andre's, and Diondre were amazing. Tyler in finance was also great! More

Very Unhappy I am rating a 1 because my interest rate was never gone over with me and I am now stuck with a very high interest rate and a much higher monthly payme I am rating a 1 because my interest rate was never gone over with me and I am now stuck with a very high interest rate and a much higher monthly payment when I believe "Courtesy" Kia could have done better for me as a customer and a new first time car buyer and explain the paperwork and what everything meant. First of, I was told that the lenders would be pulled with me in the office by my sales rep Jay Joseph but in fact it was already pulled while I was waiting in the lobby, there were no comparison between lenders as promised. So I feel like I got screwed there, secondly Jay mentioned that the car had specific features "UVO" in the car which it does not, how can you sell a product to a consumer like that not knowing your product?! Thirdly, I'd assume purchasing a new car it would come with two keys, which again Jay was unsure of and I had to ask if it did and had to return a second day which still I was not able to obtain due to the service side closing by the time I arrived. So, all in all very unhappy, boy friend needed to purchase a car in two months was going to buy here as well (not going to happen now) and I will also be writing other reviews to make sure they know 100% of everything so they do not get taken advantage of and perhaps find somewhere that they can have a salesperson that knows what they are selling. More

Had the pleasure to have Elden Ramos as our salesman. Very detailed and knowledgeable about all the cars. Patient and helpful. Love my new car! Very detailed and knowledgeable about all the cars. Patient and helpful. Love my new car! More

Horrible service I had to file two separate complaints against Kia with the Better Business Bureau do to terrible servicing on my car. The would put a fix on my car, a I had to file two separate complaints against Kia with the Better Business Bureau do to terrible servicing on my car. The would put a fix on my car, a temporary fix, to get you to come back. I don’t have the time, patience or money for this dealership any longer. I got my tire patched with them on Oct. 2 and here it is today Oct 23 and my low tire pressure signal is coming on. Took it to Tire Kingdom to get it checked and they said it’s a slow leak in the tire and to take it back to Kia because they didn’t do it right. I have been to the dealership over 7 times this year alone and my first time was in May! They service your car and days or weeks later you have to come back so the can fix the error (that they won’t admit to creating) again. They are true scammers. Aside from the usual oil change and tuneups I get, my car has NEVER given my problems until I took it to this Kia More

Don’t believe everything you are told I was happy that I made a deal they were getting the car ready and had me sign everything then when I was given the keys to go over a few features I r I was happy that I made a deal they were getting the car ready and had me sign everything then when I was given the keys to go over a few features I realize it was missing one of the features on the car, nothing could be done, I was taken advantage of, I will not let something like that happen again, the salesperson Jim was great nothing on his part, it was the manager that made the mistake and what I was given a few oil changes which I really did not care about. Beware and don’t believe everything that was told to you, go over everything and don’t sign until the last minute. More