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Courtesy Kia of Brandon
Tampa, FL
976 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 976 reviews
February 19, 2015
Completely shocked Back in December 2014 I received solicitation from Brandon Kia, contacted them and they advised to come in. My husband and I went in and picked out a Back in December 2014 I received solicitation from Brandon Kia, contacted them and they advised to come in. My husband and I went in and picked out a car. We were told few days later to come sign new papers are loan was approved . About the time are tag was expiring I went in asking what going on. The finance person had no idea anything wrong , he looked up our deal made a phone call and then said he needed some documents from me. I brought them in the next day and after some very in appropriate comments made by him to me, he said don't worry I got this. Well another month went by and I heard nothing. Called the lender and they said they had no loan for us. After having yet another major anxiety attack and again expired tags . I went and spoke with the General Mgr. Who informed me that they would get this taken care of. Now today 3 days since last meeting. And after I have sold my car to someone else . They are telling me " oh sorry" we can't get your loan done , you need to bring back the car and best we can do is not charge you for the days you have had the car . I mean seriously this is very very bad business. I know that sometimes deals do not get bought, however if they had not dropped the ball 2 months ago this would have been easily fixed and now I'm without any car . More
by Kdfurlan
Employees Worked With
Jeriamia and Jay Friedman and Andrew Dunton
January 27, 2015
new friends Gary Hinton treat me and my husband like he knew us for many years. He made us very comfortable . For the time we looking at cars til he found one I l Gary Hinton treat me and my husband like he knew us for many years. He made us very comfortable . For the time we looking at cars til he found one I like .I was very happy with him and I will tell my friends if they are looking for a car go see him More
by kelly
Employees Worked With
Gary Hinton
January 22, 2015
BEST DEALERSHIP EVER Andrew and Sal were the best guys to deal with. I went in looking for a car and drove it home that night. Super friendly and efficient. Even after I h Andrew and Sal were the best guys to deal with. I went in looking for a car and drove it home that night. Super friendly and efficient. Even after I have had my car for over a few months, they still checked up on me to see if I had questions or needed anything. Gorgeous dealership and very well run. I don't think anything else can compare to my Kia Optima and the service that Courtesy Kia provided me. Ask for either of these guys and you will be more than grateful. More
by Haley
Employees Worked With
Andrew Dunton
December 30, 2014
"First time KIA owner" Tony did wonderful job helping us through the entire process of buying our first KIA. He was very straight forward and professional. He did want nee Tony did wonderful job helping us through the entire process of buying our first KIA. He was very straight forward and professional. He did want needed to be done to close the sale while staying focused on our needs. Coming from a sales background myself I never felt pressured to go outside my comfort zone. All the folks I came in contact with were very friendly and professional. The dealership and service areas were clean and very well maintained. I hope my positive experience with KIA will continue for many years to come. More
by busman
Employees Worked With
Anthony Rossano
December 24, 2014
Updating our previous experience ... will now recommend. Review Updated on Jan 27, 2014 With our bad experience (see below) and through this review, we were contacted by Mr. Andrew Dunton, General Manage Review Updated on Jan 27, 2014 With our bad experience (see below) and through this review, we were contacted by Mr. Andrew Dunton, General Manager of Courtesy Kia on Jan 14, 2015. We were actually very surprised that he asked us if there was anything he can do to make it up to us. We told him to just honor the internet price and give us the difference in price back. He did! We came by there on Jan 21 and got our check. He even gave us some free stuff. Thank you! We appreciate it very much that you cared about your costumers to personally took care of it. As he said it himself, they wanted to build a good relationship with their customers way after they bought their car. He even called Bryan Peoples again to go over everything about our new Kia Sedona. We also wanted to thank Bryan Peoples. As always Bryan was very nice to us from the very beginning. Thank you for helping us sync our cell phones and for giving us a tour and introduced us to the service dept., who were all very friendly. We are looking forward on our next experience with Courtesy Kia and we really hope we can now without reservation can give you a 5 star rating in the future.. Our Bad Experience review dated Dec. 23, 2014> We called to find out if the 2014 Red Kia Sedona LX on sale listed on the Internet was still available. Yes it was, we were told. When we got there the sales person we were supposed to have an appointment with, Armando, was with another costumer and we were given to Bryan who was very nice but told us the one we wanted was sold already but shown us a black Kia Sedona LX and a Red Kia Sedona EX. Since we did consider the 2014 Red Sedona EX. We showed Bryan Peoples the internet price of the EX, he showed it to his manager John Williams. Pretty much, John was the one we were talking to. John said it was a different Van with different options and gave us a different amount which was much higher than the internet price. We negotiated and thought he gave us a fair trade-in for our 2002 Kia Sedona EX. When we got home, we looked closely on the internet printout and there was a Vin#. To our surprised it was the same Vin # we just bought meaning it was the same Van! John LIED! NOW we understand why the price that John gave us was higher. He marked it up so that when the trade in was deducted it would be very close to the internet price. Meaning we just practically gave away our reliable and very clean 2002 Kia Sedona EX for free and paid higher than the internet sale price! The fact that he lied saying it was a different van hence higher priced because of more options than what was advertised on the internet when in fact it was the same Van he was selling really infuriates us! We emailed John and he responded that he did mark up the price so that the trade-in will show $1,582. WHAT? What good will it do? marked up the price to show a trade in but end up with the price without the trade in? He said he gave us that option, and that he told us that it was part of the discount to increase our trade amount and that we made the decision to proceed. Again...WHAT? that does not make any sense!!!. Still, the point is why did he say it was a different Van than advertised? ending up paying close to the internet price and giving our old van for free. That again does not make sense!!! if we knew we were getting the same Van being advertised for less and not the marked up good on paper with the trade in amount. What difference would it make? well our 2002 Kia Sedona's value even if the value as small as he said was appraised for still has value and we would not have traded it in or give it away to them and would be happy to just paid for the internet price being advertised with the incentives. Again if we knew we were buying the same Van being advertised! We liked the internet price advertised and with it were extra manufacturer offers available being advertised as well, but John again said since it was a different Van not the same so we would not get those incentives like: We did not get the $1,000 Kia loyalty even though we traded our old Kia Sedona because again John said it was a different Van and does not apply to us and that the Van we bought was not considered a new 2014 since it has 1000 miles on it? really? even though it says NEW and it was not titled to anyone? We also did not get the $400 for new graduate. My husband just graduated from Keiser University, again because not considered new as stated above. Not qualified. We are very disappointed. We would definitely will NOT recommend you or even buy another car from Courtesy Kia or any dealer with Courtesy name on it ever. We drove all the way from Lakaland to Brandon because of the internet price and end up having a very bad feeling we got taken advantage of after we got home. Not a good experience! We were not happy! Not happy at all! after realizing what had happened. We should not have bought the van on the first visit but with all the 5 stars reviews we thought we were in good hand. We were happy for all the people with great experiences with this dealer. We just wish we were one of them too but honestly we were not. John emailed us again and his email upsets us more! He practically said we are done and just enjoy your new Kia! We hope the owners at Courtesy Kia will take this seriously. You just lost a loyal Kia customers with 2 children that will be needing 2 new cars for college in the near future. We learned our lesson. We will take our business somewhere else. Buyers Beware. If ever you still decide to check out Courtesy Kia make sure you do not deal with or even go near John Williams III, very deceitful and untrustworthy person to deal with. More
by S&J
Employees Worked With
Bryan Peoples
December 22, 2014
True to Their Word The price that we negotiated via email and phone was the exact same price I was presented once I arrived at the dealership. It truly was "no hassle" The price that we negotiated via email and phone was the exact same price I was presented once I arrived at the dealership. It truly was "no hassle" purchasing! I would highly recommend Courtesy Kia of Brandon! More
by Tammie
Employees Worked With
Armando Andrase & Brett Starling, Robert Leach
December 07, 2014
we had an awesome experience Gary met us and then listened to our needs. He then exceeded all expectations. Thank you Gary for a great experience. I cant wait to spread the word. Gary met us and then listened to our needs. He then exceeded all expectations. Thank you Gary for a great experience. I cant wait to spread the word. More
by sheila.jahn.7
Employees Worked With
Gary Hinton
November 20, 2014
Great experience selling my car to them I needed to sell my Camry without trading in for a new car. I want to compliment Lamar who handled the entire process in an outstanding manner. He was I needed to sell my Camry without trading in for a new car. I want to compliment Lamar who handled the entire process in an outstanding manner. He was extremely friendly and engaged and really made me feel like he appreciated me bringing my car in. He didn't try to overstate any vehicle flaws, and worked with me to get the price I needed and felt was very fair. I am very pleased with the result as well as the experience. I would highly recommend anyone looking to sell their car to give Lamar a call. More
by Mike2920
Employees Worked With
Lamar Warren
August 29, 2014
Love my Kia Soul Thank you Gene Honeycutt, you made my New car buying a great experience a pleasure. Highly recommend you as a no pressure. straight up honest salesman Thank you Gene Honeycutt, you made my New car buying a great experience a pleasure. Highly recommend you as a no pressure. straight up honest salesman. You deserve the salesman of the year award. More
by Vktoria
Employees Worked With
Gene Honeycutt
August 26, 2014
Kia Soul From the time I started talking with Gene about getting a vehicle, he was the up most courteous salesman I've ever dealt with. Smooth and easy SALE. From the time I started talking with Gene about getting a vehicle, he was the up most courteous salesman I've ever dealt with. Smooth and easy SALE. More
by pkittridge
Employees Worked With
GENE HONEYCUTT
