Courtesy Kia of Brandon

Updating our previous experience ... will now recommend. Review Updated on Jan 27, 2014 With our bad experience (see below) and through this review, we were contacted by Mr. Andrew Dunton, General Manage Review Updated on Jan 27, 2014 With our bad experience (see below) and through this review, we were contacted by Mr. Andrew Dunton, General Manager of Courtesy Kia on Jan 14, 2015. We were actually very surprised that he asked us if there was anything he can do to make it up to us. We told him to just honor the internet price and give us the difference in price back. He did! We came by there on Jan 21 and got our check. He even gave us some free stuff. Thank you! We appreciate it very much that you cared about your costumers to personally took care of it. As he said it himself, they wanted to build a good relationship with their customers way after they bought their car. He even called Bryan Peoples again to go over everything about our new Kia Sedona. We also wanted to thank Bryan Peoples. As always Bryan was very nice to us from the very beginning. Thank you for helping us sync our cell phones and for giving us a tour and introduced us to the service dept., who were all very friendly. We are looking forward on our next experience with Courtesy Kia and we really hope we can now without reservation can give you a 5 star rating in the future.. Our Bad Experience review dated Dec. 23, 2014> We called to find out if the 2014 Red Kia Sedona LX on sale listed on the Internet was still available. Yes it was, we were told. When we got there the sales person we were supposed to have an appointment with, Armando, was with another costumer and we were given to Bryan who was very nice but told us the one we wanted was sold already but shown us a black Kia Sedona LX and a Red Kia Sedona EX. Since we did consider the 2014 Red Sedona EX. We showed Bryan Peoples the internet price of the EX, he showed it to his manager John Williams. Pretty much, John was the one we were talking to. John said it was a different Van with different options and gave us a different amount which was much higher than the internet price. We negotiated and thought he gave us a fair trade-in for our 2002 Kia Sedona EX. When we got home, we looked closely on the internet printout and there was a Vin#. To our surprised it was the same Vin # we just bought meaning it was the same Van! John LIED! NOW we understand why the price that John gave us was higher. He marked it up so that when the trade in was deducted it would be very close to the internet price. Meaning we just practically gave away our reliable and very clean 2002 Kia Sedona EX for free and paid higher than the internet sale price! The fact that he lied saying it was a different van hence higher priced because of more options than what was advertised on the internet when in fact it was the same Van he was selling really infuriates us! We emailed John and he responded that he did mark up the price so that the trade-in will show $1,582. WHAT? What good will it do? marked up the price to show a trade in but end up with the price without the trade in? He said he gave us that option, and that he told us that it was part of the discount to increase our trade amount and that we made the decision to proceed. Again...WHAT? that does not make any sense!!!. Still, the point is why did he say it was a different Van than advertised? ending up paying close to the internet price and giving our old van for free. That again does not make sense!!! if we knew we were getting the same Van being advertised for less and not the marked up good on paper with the trade in amount. What difference would it make? well our 2002 Kia Sedona's value even if the value as small as he said was appraised for still has value and we would not have traded it in or give it away to them and would be happy to just paid for the internet price being advertised with the incentives. Again if we knew we were buying the same Van being advertised! We liked the internet price advertised and with it were extra manufacturer offers available being advertised as well, but John again said since it was a different Van not the same so we would not get those incentives like: We did not get the $1,000 Kia loyalty even though we traded our old Kia Sedona because again John said it was a different Van and does not apply to us and that the Van we bought was not considered a new 2014 since it has 1000 miles on it? really? even though it says NEW and it was not titled to anyone? We also did not get the $400 for new graduate. My husband just graduated from Keiser University, again because not considered new as stated above. Not qualified. We are very disappointed. We would definitely will NOT recommend you or even buy another car from Courtesy Kia or any dealer with Courtesy name on it ever. We drove all the way from Lakaland to Brandon because of the internet price and end up having a very bad feeling we got taken advantage of after we got home. Not a good experience! We were not happy! Not happy at all! after realizing what had happened. We should not have bought the van on the first visit but with all the 5 stars reviews we thought we were in good hand. We were happy for all the people with great experiences with this dealer. We just wish we were one of them too but honestly we were not. John emailed us again and his email upsets us more! He practically said we are done and just enjoy your new Kia! We hope the owners at Courtesy Kia will take this seriously. You just lost a loyal Kia customers with 2 children that will be needing 2 new cars for college in the near future. We learned our lesson. We will take our business somewhere else. Buyers Beware. If ever you still decide to check out Courtesy Kia make sure you do not deal with or even go near John Williams III, very deceitful and untrustworthy person to deal with. More