Courtesy Kia of Brandon

This rating was directed specifically to Sam Rager, as noted, we feel he did a great job as our sales rep. This is our 3rd leased Kia from Courtsey Kia of Brandon, and it seems we always have "contract noted, we feel he did a great job as our sales rep. This is our 3rd leased Kia from Courtsey Kia of Brandon, and it seems we always have "contract" related issues. They do eventually get worked out, but it requires return trips to the dealership, taking our time and fuel. More

Let me start off by telling you briefly, my story. Been overseas for almost 7 yrs. (serving & then raising child there) Came back to find the USA has changed quite a bit.. to get a job, you must pass the s overseas for almost 7 yrs. (serving & then raising child there) Came back to find the USA has changed quite a bit.. to get a job, you must pass the sentinels on the computer.. (no one wishes to talk to you.. shame) The Social Security office had my acct suspended.. they didn't know if I was alive? Seriously?? ok.. Cant get any credit as MY OWN bank, in which I have put money in all these years??!!!! Even tried for a store card like Sears.. no good Talk about being treated as an outsider?? I needed a car to get on the road, find work, start over. (not easy considering whats going on in the world today huh??) So considering I only have cash in my bank, I had a specific budget to work with, yet I didn't want to buy a shell + 4 tires! I did the usual rounds.. mostly did massive research and found that the only car that had a blend of lots of "toys" for a decent price was Kia. I spent most of my time in England looking at all the cool city car designs I found out that the 2013 Soul + caught my eye & xxxx Its not a sports car but how can ya not love it.. Peter Schreyer should get a stinkin raise!!!! Figures, I love the design as I love Porsches the best & this guy is german! The car does connect to me, emotionally at first & then when ya drive it.. the journey the the dark side is complete! lmao! Ok back to the dealers now.. I was in contact with 6 or 7 dealers on line to find the right + , 6M model.. I did have the vins of everyone swithin a 200 mile radius! Some of the salesman from other dealers looked at me as a number, or a thing because he asked me " so is was a rio you were looking at?" when all my original contact emails wer specific about a 2013 Kia Soul + , 6m.. loaded. Then Forrest Harper from the dealership in Brandon emailed me.. the exchange was wonderful & refreshing. I felt connected & Forrest made me feel welcome. We did exchange a few emails & then I finally wanted to see one up close & in the flesh. (never drove one but I do my research & know what I want sight unseen!) I decided to visit Forrest Harper @ Courtesy Kia. He's a real gentle guy, went over all the basics of the vehicle & because he didn't have a + with a manny, he let me drove 2 models : base w/1.6 gdi & 5 speed & an + with auto. Gotta admit, the 1.6 (mainly because of the gdi) was peppy & good enough for most peoples needs.. (providing their europeans because yanks, somehow, always want more!!) but i see plenty of base models on the road so Im happy thats out there! & the 2.0l was more so but I felt disconnected (the reason why I love sticks to begin with, Im not a part of the driving process & for my tastes, Id prefer stick!) I decided on a 2013 Kia Soul + , 6m, in Alien (BTW love that color!) with most accessories available (no options cause its stick remember??) They were able to get it for me, with my accessories (few had to be ordered) and we agreed upon a price that I was able to purchase .. in cash of course as I had no choice but its mine! Josh Sheppard, the Inventory Specialist is to be commended as he was able to get the right one for me and is a real down to earth guy! When I went to get my car, Forrest emailed me saying that Rachel Purington was to get all my paperwork sorted & hand me the keys as he was to be away for his daughters indoc class. (great DAD huh??) Rachel was a pisser! (New York slang for a very witty & energetic young lady who made sure I was entertained for several hours as the dealership was backed up in the prep dept.(I always hope you will be! sign of prosperity?!) She went over everything & made me feel like part of the family! I did the tour of the dealership.. was treated very well! I even met the detailers who work very hard & should be given praise accordingly as well!!!!!!!! I really enjoyed the overall experience! The F & I guy.. Rodney Zeller was awesome as well.. AND I was able to entertain HIM for about 15 minutes while we did business.. (I'm sure he's off the floor now & he never pushed me into anything.. btw everyone was like that!) So from the bottom of my heart I wish to congratulate your company & ALL the people Ive met at Courtesy Kia of Brandon! Most professional, & yet down to earth family Ive had the pleasure to enjoy! I also want to thank Forrest, Josh, Rachel & Rodney and those hard workers behind the scenes there for all their hard work in making this possible! Thank You so much for being there for me & Please feel free to use this letter for any learning , training, promotional etc etc etc ! Hey Ill even do a commercial for ya! (yep, Im nuts!) So as far as ratings are concerned.. the overall experience was .. ""can I buy another from these guys????""" They were all wonderful, made the buying experience fun & was treated with respect at every stage.. prices are good, no hassle approach & the quality of the work = the best customer experience one can have!!! Very Respectfully & Sincerely...... Freddy Neve Proud owner of a 2013 Kia Soul +, 6M, Alien! (seriously, If i could Id buy 6 more of them, I would AND ONLY from Courtesy Kia of Brandon!!!!! Holy crap on a cracker they are soo cool & awesome! ...maybe a bank robbery is in order!!!???) More

I don't know where to start. My experience from the time I arrived and till the time I left was fantastic. When I arrived at 8 am the sales rep Gary Linder met me at my vehicle. I explained to him I ha time I arrived and till the time I left was fantastic. When I arrived at 8 am the sales rep Gary Linder met me at my vehicle. I explained to him I had to have new car picked out and the sale completed no later than 12 noon as my son was playing in his first championship game at 1pm and I couldn't be late. With that in mind Gary and the whole crew got to work and before you know it I was leaving in my new car by 11am. I can't say enough about how friendly and helpful they all were. Gary never left my side and he made sure that everything stayed on track to make sure I could be out in time to make my sons game. It didn't end there though. Later that evening I had to return to have my wife sign some papers and to provide the title for my trade in. (yes they let me take the new car and come back later to finish the paper work in order to make sure I wasn't late) Not only was everyone genuinely interested in the out come of my sons game, they worked just as hard to get me and my wife out quickly and painlessly. Gary and the rest of the team went above and beyond the call of duty and My family and I couldn't be happier with our new car. Thank you to everyone at Courtesy KIA in Brandon. You are all truly the best in the business. I would highly recommend anyone looking for a new car to see Gary and the folks at Courtesy Kia in Brandon. More

Mr. Sam Grossman, Was very knowledgable about the KIA Mr. Sam Grossman, Was very knowledgable about the KIA product line. He was very patient about anwersing questions regarding the car. We test drov Mr. Sam Grossman, Was very knowledgable about the KIA product line. He was very patient about anwersing questions regarding the car. We test drove several cars. And I loved his knowlege of the car and about KIA. And I love my Kia Forte. That's why I call Mr. Sam Grossman, Mr. Kia. Sincerely, Ms. Love More

I want to thank Tommy Whelan for his outstanding customer service. Tommy listened to what I was looking for and he delivered. He is an exceptional salesman and a kind person. I also want to thank John Wi service. Tommy listened to what I was looking for and he delivered. He is an exceptional salesman and a kind person. I also want to thank John Williams III for also helping me with my purchase and for his outstanding customer service. I highly recommend Courtesy Kia of Brandon. More

Everyone at Brandon Kia was extremely friendly and helpful, doing what they could to make my experience quick and stress-free. My new vehicle is absolutely wonderful and I am extremely satisfied with helpful, doing what they could to make my experience quick and stress-free. My new vehicle is absolutely wonderful and I am extremely satisfied with the payment arrangements I was able to work out with the financing center. This was my first time buying a new car and I would definitely recommend Brandon Kia to anyone and everyone! I am happy to be a "Customer for Life." More

My husband and I spent a lot of time trying to figure out which car was best for us. We originally saw the Sportage and the Optima and Lakeland Regal Kia (right by our home) but were not incredibly fond of which car was best for us. We originally saw the Sportage and the Optima and Lakeland Regal Kia (right by our home) but were not incredibly fond of the typical "Car Salesman" that approached us. We decided to look at other options and wound up at Courtesy Kia in Brandon. Instead of being approached by a car salesman, we were approached by an incredibly personable man, Sam Rager. From the moment we walked in there until the following week when we bought our car and even the day after, Sam (and his managers) was more helpful then sales-y and that is the main reason that we drove all the way back out to Brandon to purchase our vehicle. I never felt like I was being pressured or being sold a car. Instead I felt as if I was being given the information that I needed and Sam's personal satisfaction of the Optima's. I must say, I am aware that I probably wasnt the easiest customer as I called Sam multiple times a day for a week with questions, and he handled it like a Champ!!! Thanks Sam for a great experience. I will be reccomending you and Courtesy Kia to everyone I know looking for a vehicle! More

My sales person (Bob Peavler) did a great job! He answerd all my questions and then some. Very friendly and helpful. I wasnt in and out as much as I had hoped but I understand car buying is time consuming. F all my questions and then some. Very friendly and helpful. I wasnt in and out as much as I had hoped but I understand car buying is time consuming. Friendly people with a smile for everyone. Over all, its a great dealership. More

it was a great expierence and i recommend everyone to courtesy kia and to see salesperson james love. i absolutely love my kia soul and would tell everyone its the car to buy courtesy kia and to see salesperson james love. i absolutely love my kia soul and would tell everyone its the car to buy More

Went in with an exact plan and bob made it happen. Was not pushy and unlike most dealerships I had gone to. I am very happy with my new car. not pushy and unlike most dealerships I had gone to. I am very happy with my new car. More