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Courtesy Nissan

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.5
1,149 Reviews
Welcome to Clay Cooley Nissan Richardson Thank You for us The team at Clay Cooley Nissan Richardson would like to welcome you to our dealership in Richardson, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Nissan vehicles, or get a great deal on a reliable pre-owned model. When you’re looking for quality auto maintenance and repairs near Richardson, you can always count on the professional technicians in our Nissan service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Richardson count on the high-quality vehicles and services found at Clay Cooley Nissan Richardson, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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1777 N Central Expy

Richardson, TX

75080

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Showing 1,149 reviews

January 03, 2026

Everything was smooth for this visit - setting up the appointment, drop off, waiting, and service. All team members I interacted with were friendly and knowledgeable. My only frustration is the rising co More

by pereztom73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jan 03, 2026 -

Courtesy Nissan responded

Thank you for taking the time to share your experience! We’re glad to hear that everything went smoothly from scheduling and drop-off to the service itself, and that our team was friendly and knowledgeable. We completely understand your concern regarding the rising costs of car care, and we truly appreciate your understanding. We value your feedback and look forward to assisting you again in the future.

January 03, 2026

Long time customer. Great service. Do not need 15 words for this. So stupid. Annoting More

by debikilmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2026 -

Courtesy Nissan responded

Thank you for being a long-time customer. We appreciate your loyalty and are glad you continue to receive great service.

January 03, 2026

While the personnel were very courteous, we were at the dealership approximately 5 hours, which we feel was an extremely long time. More

by cortiz51
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jolby Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2025

Scott was professional and super friendly in helping me book my appointment and taking care of me on the day I had my recall taken care of. Thanks Scott for all your help! More

by D2340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2026 -

Courtesy Nissan responded

Thank you for the great feedback! We’re happy to hear Scott was professional, friendly, and took great care of you throughout your recall visit. We’ll be sure to share your kind words with him, thanks again for choosing us!

December 31, 2025

I am not happy with service because I’m the car was properly serviced are not More

by Devanathan.ttm
Service Communication
Recommend Dealer
No
Employees Worked With
Shauna Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2026 -

Courtesy Nissan responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. At this time, we’re unable to locate your name in our system. Please give us a call at 972-792-5657 so we can review your concerns and assist you further.

December 30, 2025

Shawna was amazing. She always makes sure we are satisfied when we leave. That’s the kinda customer service that’s needed in the world today. When something is wrong wit More

by t_m_tgirls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2025 -

Courtesy Nissan responded

Thank you so much for taking the time to share this kind feedback. We’re thrilled to hear that Shaun provided such a positive experience and helped make your visit a great one. She truly takes pride in caring for our guests, and we appreciate you recognizing her dedication and outstanding customer service. We’ll be sure to share your comments with Shaun and our team.

December 29, 2025

AK kept me informed about my car. I had to leave it overnight because they had to order parts. He setup loaner car for me which was much appreciated . I have Aleah had my car service More

by kjljhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
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Dec 30, 2025 -

Courtesy Nissan responded

Thank you for sharing your experience. We’re glad to hear that AK kept you informed throughout the process and helped arrange a loaner vehicle while your car was here. We appreciate your patience while we waited for the parts and truly value your continued trust in our service team. We look forward to taking care of your vehicle again in the future.

December 28, 2025

I dont feel the service department did a through inspection of the issues I presented. More

by mjbass2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2025 -

Courtesy Nissan responded

Thank you for sharing your feedback. We’re sorry to hear that you felt the inspection was not as thorough as expected. This is not the level of service we strive to provide. We would appreciate the opportunity to learn more about your concerns and address them properly. Please feel free to contact us directly so we can assist further.

December 28, 2025

We had a very good experience and met very nice people there. Will definitely be back. More

by SRVTEE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2025 -

Courtesy Nissan responded

Thank you for the great feedback! We’re happy to hear you had a very good experience and enjoyed working with our team. We truly appreciate your support and look forward to welcoming you back.

December 27, 2025

Scott is courteous, informative, and trustworthy. I appreciate the heads up on future maintenance concerns, but no pressure to take care of them right now. More

by liztejas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2025 -

Courtesy Nissan responded

Thank you for the kind feedback! We’re glad to hear that Scott provided a courteous, informative, and trustworthy experience. We appreciate you recognizing his transparency in discussing future maintenance needs without any pressure. We look forward to continuing to take care of your vehicle.

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