Courtesy Nissan

Service dept. is just as bad as sales I came in for a routine maintenance check up for my Nissan Versa. If I had gone through with all of the recommended services I would have been out abo I came in for a routine maintenance check up for my Nissan Versa. If I had gone through with all of the recommended services I would have been out about 5,000. I got my oil changed, and my serpentine belt replaced for 700$ and I came back two weeks later because my check engine light went on. They told me my throttle body system needed to be reprogrammed and that my car won't be able to start over time. They tried to charge my 2000$ for that. I went to a local third party dealer. They confirmed there was nothing wrong the throttle body system. I saved 2000$ because of them. They act all nice and courteous but even in the service dept. they are trying make you go broke. This dealership is terrible, please do not go here. More

Total disregard for your time and total lack of transparency Nothing courteous about Courtesy Nissan! I am usually not someone that takes time out of my day to share negativity I experience but it only seems fit Nothing courteous about Courtesy Nissan! I am usually not someone that takes time out of my day to share negativity I experience but it only seems fitting here. I needed a 2013 Altima transmission reprogrammed, two transmissions later at only 107,000 miles. I called to get pricing and they told me it would be $140, so I confirmed that would be the total cost, which they assured me it was. Upon arriving at the dealership I told them my issue, confirmed the cost, and was asked to wait about an hour and half but that a shuttle would arrive in 15 minutes to get me back to work if I needed it. Nearly 2 hours later there was no shuttle and the car still was not done or even started on! Nearly 4.5 hours later the car was ready. I then went to check out and pay my $140, as this is what I was told would be the total. Come to find they charged me $22.40 for miscellaneous fees. I asked about the fees and they told me THE STATE REQUIRES THEM TO CHARGE THIS FEE. I had never heard of anything like this and so I questioned it and they proceeded to tell me that it isn't a required fee but that THE STATE ALLOWS THEM TO CHARGE THE MAXIMUM of that fee and that it was for shop supplies, which plugging a device into my car requires zero shop supplies whatsoever. They then told me that they are not sure what the supplies were, perhaps they were towels to wash their hands? I am truly appalled that they are charging fees that they cannot even identify. I then told them I was informed the total would be $140 and that I believe they should only charge that, if it were tax or some justifiable fee, I could understand (which they did charge tax on). They then told me they would not remove the fee. I told them that they had not been transparent with their fees or with the time I would be required to wait and that I really did not appreciate that. They proceeded to tell me that I am "JUST ONE PERSON" and "ONE BAD REVIEW WOULD NOT HURT THEM". I hope that management sees this and addresses the gross lack of transparency and customer service. I may be just one person but I will be sure to spread the word to my friends, family, and online so that people know what they are getting into at Courtesy Nissan. More

Was cornered in an office and was yelled at by the mananger When I traded a car with them, they made a mistake and did not pay off the car loan I previously had with the other financing group and left an outsta When I traded a car with them, they made a mistake and did not pay off the car loan I previously had with the other financing group and left an outstanding balance affected my credit. When I went to talk to them and spoke with the Sales manager Salim Pirbhai in his office. After bringing my concerns to feeling screwed over as a customer I traded in a car and there was a balance left over. He began to yell at me in his own office that is closed and locked. Holding my belongings so I cant leave cornering me in his own office talking about how I screwed them and that they have their own problems and that I came out on top? I began texting on my own phone and he immediately requested what I am doing with my phone? and who am I texting? Its very apparent that this was not a conversation at this point to solve a problem, I was purely getting attacked in someones office and with my belongings in his hands threatening to break the contract as a retaliation with his anger. I'm fairly speechless and am still surprised this happened at a professional establishment. More

Service Appointment that was never honoredI made an appointm I made an appointment today to get my rearview mirror fixed- the gentleman Mike that I spoke with assured me that it would be fixed and someone would I made an appointment today to get my rearview mirror fixed- the gentleman Mike that I spoke with assured me that it would be fixed and someone would discuss cost, etc. I show up at 2:45pm today. A little back story- with the sweltering heat this mirror was left dangling. I show up 15 minutes early- only to be told that no one would be able to fix my mirror until mid Monday. Why did the gentleman make a reservation then for 3 pm after I explained to him how critical it was that I get this fixed? I will not be back. This would have been my first visit and needless to say it left a distaste. If your clients call to make appointments for something to be resolved in their vehicles please set the expectation that an appointment made is not a guarantee that service will be performed. More

Watch out your pocket Come in for oil change, question about conventional and synthetic oil change. Told me 29.95 and 79.95. Pick conventional to save money. Advisor did so Come in for oil change, question about conventional and synthetic oil change. Told me 29.95 and 79.95. Pick conventional to save money. Advisor did something on computer and told me 36.95 which I thought total amount. In the end they charge $43.21. Questioned about the different, advisor turned around said $36.95 is for oil change and I agreed. Don’t want to fight for $7 since I’d been waiting for 1 hour. Just be careful and asked for details before let them start the work.. More

Very Disappointed. Very Disappointed, I brought my car to Courtesy Nissan to do diagnose/multiple inspection on my car and it went well, and yesterday im trying to prepa Very Disappointed, I brought my car to Courtesy Nissan to do diagnose/multiple inspection on my car and it went well, and yesterday im trying to prepare my car for a long drive, and found out that they installed the lug nuts on my car in wrong way and it was stuck on the bolt. Brought my car back to them with the receipt, and the guy Donie refuse to fix it unless im gonna pay for labor, even though they're the one who messed it up. He didnt even bother to bring the car to the service shop inside. Very disapointed with the customer service...they care about the labor cost and money the customer will pay and deny to fix what they messed up. Hope this thing will not happen to you guys. More

Service Department at 7am Melissa Waters met us with a smile at 7am on a chilly morning. It took her 2 minutes to check us in and scurry us indoors where it was warm! Techni Melissa Waters met us with a smile at 7am on a chilly morning. It took her 2 minutes to check us in and scurry us indoors where it was warm! Technician serviced vehicle in a very timely manner & I am on the road again!! I am really impressed & will be back!!!! More

Stand your ground Took my car in for standard maintenance-oil change, tire rotation, battery check. Needed battery. Not really surprised there. All work done satisfacto Took my car in for standard maintenance-oil change, tire rotation, battery check. Needed battery. Not really surprised there. All work done satisfactorily. Told me a brake light was out. Wanted to charge me $75.00 to change the bulb. This is highway robbery of the highest order. I told them that was ridiculous. They simply changed the bulb. Cost $4.99. No labor charge for this. Discovered it was not the bulb but a loose connection somewhere. STAND UP FOR YOURSELF IF SOMETHING SEEMS SUSPECT. QUESTION EVERYONE ABOUT EVERYTHING. IT IS YOUR MONEY!! More

Excellent customer service Clean place, excellent work, and above all great customer service. As soon as you arrive, sales person receives you. There is no wait time there. Also Clean place, excellent work, and above all great customer service. As soon as you arrive, sales person receives you. There is no wait time there. Also, work is done in shortest possible time. Service Manager Vince Kelley was great. More