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Courtesy Toyota of Brandon
Tampa, FL
1,621 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,621 Reviews of Courtesy Toyota of Brandon
October 23, 2026
Courtesy Toyota failed to provide my disabled veteran tag, issuing a regular tag instead. Promises made, accountability missing. Unacceptable. Extremely Disappointing Experience at Courtesy Toyota in tag, issuing a regular tag instead. Promises made, accountability missing. Unacceptable. Extremely Disappointing Experience at Courtesy Toyota in Brandon, Florida My experience with Courtesy Toyota in Brandon, Florida, has been extremely disappointing and unacceptable. I needed assistance obtaining my Florida disabled veteran license plate, and I expected the dealership to handle the matter with professionalism, accountability, and basic respect for its customer. Julio C. Arenas, Financial Services Manager, explicitly assured me that he would stay on top of the situation and call me back the following day. That call never came. When someone in a management position makes a direct commitment to a customer and then fails to follow through, it raises serious questions about the dealership’s customer service and accountability. The biggest problem is not just the failure to resolve the issue; it is the failure to communicate after making a promise. Customers should not have to chase down a dealership representative for an update after being told that someone would personally handle the situation. As a disabled veteran, I find this experience particularly frustrating. Veterans deserve the same professionalism, consideration, and follow-through that any paying customer should expect. Courtesy Toyota had an opportunity to demonstrate that its customers matter. Instead, my experience left me feeling ignored and let down. I expected action, communication, and accountability—not an assurance that was followed by silence. I hope dealership management takes this complaint seriously, reviews how this matter was handled, and makes a genuine effort to resolve it. Based on my experience, I cannot recommend Courtesy Toyota without seeing meaningful improvement in its customer service and follow-through. A promise from management should mean something. More
by cuba5565
Employees Worked With
Julio Arenas
October 13, 2026
Awesome Service , and did what it took to get the deal done , Mido was an outstanding salesman as well , thanks Courtesy Toyota of Brandon !!!! done , Mido was an outstanding salesman as well , thanks Courtesy Toyota of Brandon !!!! More
by Pchristie4501
Employees Worked With
Mido , And Jose in finance ., Sunny Varghese(Sunil), Mike Schepise
September 08, 2026
Brandon Toyota dealer rocks! ! They are the best when it comes to customer service. Very attentive to my needs and professional my salesperson David Snead. Manager Austin Binnion ! They are the best when it comes to customer service. Very attentive to my needs and professional my salesperson David Snead. Manager Austin Binnion also very attentive and professional. David Snead went above and beyond when dealing with my whole personal situation and the leasing of my new Corolla and I really appreciate that personal touch from him. Thank u guys! I hope to continue doing business with u guys. Maria H. More
by Sp33604
Employees Worked With
David Snead
August 31, 2026
Our salesperson Noah was plesant, patient, and accommodating. No high pressure. The finance person we worked with got us in and out quickly. We did not have to spend all day there. accommodating. No high pressure. The finance person we worked with got us in and out quickly. We did not have to spend all day there. More
by petry.kevin.j
Employees Worked With
Noah Johnson
July 30, 2026
Tam was very helpful in bringing all the cars we wanted to see right to the door of the dealership. My wife did not have to walk very far with her cane to try getting in and out of the various cars. We we to see right to the door of the dealership. My wife did not have to walk very far with her cane to try getting in and out of the various cars. We were extremely surprised and grateful to be able to drive our new 2026 RAV-4 Hybrid right off the lot in less than 3 hours after we came in for our appointment. Thank you Courtesy Toyota. More
by Craigrichardavery
Employees Worked With
Tam, Misty
