Courtesy Nissan of Tampa

Very Professional I purchased my Nissan Maxima with Jonathan Pacheco , and not only was he extremely professional, but also very knowledgeable about the car I wanted. I purchased my Nissan Maxima with Jonathan Pacheco , and not only was he extremely professional, but also very knowledgeable about the car I wanted. Everyone that I spoke to in the dealership was very nice, and wanted to meet all my needs. They made sure I got a great value on my trade in as well as a great rate. Thanks again Jonathan !! I love my car! More

Terry Phillips I name my review that because he is a excellent. Salesperson, I would only buy a car from you guys , if Terry Phillips. The salesman. Sincerely. Adri I name my review that because he is a excellent. Salesperson, I would only buy a car from you guys , if Terry Phillips. The salesman. Sincerely. Adrina ALLEN More

OMG.... The Best When I tell you Terry Philips is the best, believe it. I went into the service center @ the dealership to replace brakes on my 2015 Nissan Altima an When I tell you Terry Philips is the best, believe it. I went into the service center @ the dealership to replace brakes on my 2015 Nissan Altima and left out in no time at all with a 2017 Nissan Maxima.. OMG is all I have to say. I didn't wake up that morning expecting a blessing like that. Terry was so friendly and very professional. It didn't seem like we had just met because we laughed and talked through the whole process. It was great and not your normal car buying process. I will definitely be referring Terry to every single person that I know looking for a vehicle... I am so very pleased with my new vehicle and the excellent service I received.... More

Awful Experience Meeting Josh Worst car buying experience I have encountered to date. Dealership was alright, but the issue was with a salesman, Josh Agbi. Not sure if other custom Worst car buying experience I have encountered to date. Dealership was alright, but the issue was with a salesman, Josh Agbi. Not sure if other customers have encountered similar things, but this is my experience... About me: Upper 20s, Florida native, analyst for a living Backstory: Combed through hundreds of online postings to find the best best for the buck vehicle. Looking for a used smaller SUV and spotted a low mile and affordable Ford Edge at this dealership. Utilized Courtesy Nissan's chat feature. Kimberly Moses was very helpful answering questions about dealer fees, hold policy, and possibly taking to my mechanic for an overview. I was going through the loan process at the time and waiting for approval. Took the day off to look at multiple vehicles, Ford Edge near the top of the list. Issues: Get there and am told Kimberly only does online chat, so I am introduced to Josh. Seems nice and outgoing as I tell him my interested vehicle. Come to find out it's a smokers car with air fresheners stuffed in every orifice. Also has little scratches and 3"x3" scuff in the back; all not documented online. Smoking doesn't affect me, but girlfriend is oversensitive. Still, low miles and decent bargain keep me interested. Get the keys to test drive, but needs gas. Drive to neighboring gas station which is closed. At least I can drive it around the block! Pull out of the gas station and am notified the passenger's seat belt isn't buckled (Josh). Shows no sign of putting it on and ask for him to put it on to stop the notification. Guess that's an annoying request? Cool! Vehicle's still solid, and double check about mechanic and hold deposit if I decide to purchase. He says it probably doesn't need to go to a mechanic since it has such low miles, but yes to everything (Agreed on mechanic, but peace of mind is lovely). End up coming back THAT DAY with my girlfriend for a nose test. Car is getting detailed offsite. Guess the lowered price has a lot of calls and they're prepping to sell (Although callers are unaware of smoke/body). Josh drives us to detailing location to find it with windows down and only 4 air fresheners. Smell it the seats as Josh tries to get the AC working. Luckily, he seemed annoyed the whole time; who knew people were skeptical of smoker cars?!? Smell is minimal, stronger when AC was off. Go back to the dealership. As we are parked to the side, I make sure again with their policies; the car was a good deal if the smoke wasn't an issue. This is where Josh's true sleaziness comes through... I ask, "So how exactly does your hold policy work if I am interested in purchasing this vehicle." Josh replies, "Well the best thing is...." Really... redirect...? His "best thing" is to sign the contract. As long as I don't drive off the lot, I'm not obligated to pay. Not sure how that works when he knew I planned to take it to my mechanic. After his explanation I ask again about the deposit to hold a vehicle. Josh tells me the vehicle is getting lots of calls and won't be able to help out. Uhhhh, ok? Go inside and request 5-10 minutes to speak with my girlfriend to discuss the smoke, value, and research smoke remedies. Decide to get the contract to look overnight. Go to speak with Josh. Say we are interested but not signing today if he is able to get a copy of the contract. He says ok and brings back the number breakdown. Ask again to see a copy of the contract. He goes back into the glass salesman area. He returns to tell us a family from Orlando JUST put a hold on the vehicle. Girlfriend and I drop our mouths and look at each other in disbelief. He says sorry, but they put a hold deposit down on the phone and wouldn't be able to purchase unless they passed on it. THE EXACT THING HE HAD SAID HE WASN'T ABLE TO DO WITHOUT SIGNING. Ask if it was a joke (seriously thought it was...). He says no and gets his manager. Manager apologizes and says Josh didn't know of the deposit. Thing is he said all this beforehand. Guy wouldnt look at me. This is my most notable car experience. Thanks and will be sure to share/warn. Hate writing (Numbers over words), but had to share... More

Bait and Switch Do not go here. They are guilty of false advertising. Was watching a truck on their website for about four days. Was exactly what we wanted and the li Do not go here. They are guilty of false advertising. Was watching a truck on their website for about four days. Was exactly what we wanted and the listed price was great. I even confirmed on cars dot com and everything matched up. We live about 45 minutes away from the dealer so I reached out online and was talking with Rickey and Felix about the vehicle. After still confirming everything we made the trip there last night. We were assigned another sales person (can't remember his name, but he was awful) and he showed us the truck. We were very impressed wit the test drive. My wife and I were ready to talk numbers and buy. After valuing our trade (low ball offer of course). They brought out the coveted paperwork. The price of the truck was almost $9,000 more than the price online. After much talk I showed the sales person the online price and listing. They said that it was an error. After speaking with three people (and after noticing they changed the online price while I was there) they said that the price online was wrong and they blamed Nissan for extending their incentives and messed up the whole website. They admitted to not being able to run their website accurately. But still, a chance to redeem themselves and honor the price? No, they insisted that I was wrong and they cannot sell for that price. So wasted my time, gas and my hopes on making a trip. I fell for the old "Bait and Switch". If you want a real sleazy car buying experience that preys on peoples hopes for a vehicle, then this is your spot. DO NOT GO HERE! Shame, because I was ready to buy last night with check book in hand. (Now I expect the General Manager to write a standard reply message to this review apologizing and asking to reach out in order to speak with him further. Then there will still be nothing they can do and give the same lame excuse. However, they will look like a service oriented company because they "reached out"...and go). More

Car Shopping Experience Terry Phillips is the best salesman! I purchased my 3rd vehicle Monday with Terry's assistance. He is very knowledgeable and gives great tips when it Terry Phillips is the best salesman! I purchased my 3rd vehicle Monday with Terry's assistance. He is very knowledgeable and gives great tips when it comes to financing, thus my 3rd vehicle. Thanks, Terry for making car shopping fun and exciting again. No games, no hassels. Can't wait to see what the 4th car will be. I am a customer for life. More

Great Experience Terry Phyllps is An excellent Hard working and Diligent representative He did spectacular job with our NissanRogun and Nissan sentra Best all around Terry Phyllps is An excellent Hard working and Diligent representative He did spectacular job with our NissanRogun and Nissan sentra Best all around we highly recommend Terry you are the Best.. More

BUYER be BUYER BEWARE!!! go anywhere else! By far the worst experience I have ever had with a car dealership. Buying experience and paperwork were antiquate BUYER BEWARE!!! go anywhere else! By far the worst experience I have ever had with a car dealership. Buying experience and paperwork were antiquated and took forever the numbers were barely legible. The only thing that was worse was the customer service. When trying to cancel service contract I was told it was completed and give it 4 weeks. I called after 4 weeks and it only took 3 calls and 2 unanswered messages for them to tell me up to 6 weeks. After 6 weeks o have called 4 times with no reply to any message. I called the company that handles the service contract directly to find out it was NEVER SUBMITTED! BUYER BEWARE!!! go anywhere else! More

By far the most pleasant car buying experience This was, by far, the most pleasant, least stressful car buying experience I have ever had, and I've been through this a few times. I initially went i This was, by far, the most pleasant, least stressful car buying experience I have ever had, and I've been through this a few times. I initially went in for a simple oil change and hadn't expected to leave with a new car but I'm very happy I did. Richard Jr. did an excellent job explaining everything and answering all my questions. He was very respectful to my limitations and didn't make me feel pressured. He went over every detail of the cars safety features and through the cars manual with me and even set up the Bluetooth feature for both my daughter and I. Excellent salesperson and highly recommended! More

Satisfied Customer!!!! 1st let me say that purchasing a vehicle for anyone can be stressful if one allows the process to overcome them in this instance. My wife and I had th 1st let me say that purchasing a vehicle for anyone can be stressful if one allows the process to overcome them in this instance. My wife and I had the privilege and pleasure of 1st meeting Mr. Montgomery 9 months ago when he originally worked for Auto Nation of Brandon. There, we experienced top notch customer service from Mr. Montgomery. He was very attentive to both the requirements that of myself and my wife. During this time, we purchased a 2016 Nissan Maxima Platinum edition fully loaded. However, the vehicle that had the specifics that we desired was not available on the lot. Mr. Montgomery within 30 mins located our Maxima package in the Jacksonville area. He expediently coordinated the transport/hauling of this vehicle to us to the local Brandon store within 24hrs. The vehicle arrived without the requested spoiler; however, again Mr. Montgomery with no avail stepped up to the plate by immediately ordering/ coordinating the painting & mounting of the custom spoiler as well as the tint package, and interior mood lighting system. The experience was more of a family oriented experience the sale was completed; however, Mr. Montgomery didn't make you feel as if it was all about the money it was a personal appreciation and a gained friend. Fast forward to this past weekend 2/25/17 we once again found ourselves in the market to purchase another new vehicle. Mr. Montgomery was said to no longer be at Auto Nation of Brandon due to his recent promotion to the Courtesy Nissan of Tampa store. Although, this was a longer distance to drive it was well worth it to once again to conduct business with Mr. Montgomery. Although, it's been nearly a year, the experience was just the same we were pre-approved 72 hrs prior to our arrival to our appointment with Mr. Montgomery. We traded in our 15yr old vehicle, received a very lucrative trade-in value towards our new 2017 Nissan Sentra Turbo edition. Timely service, guaranteed professionalism, attention to detail and service was rendered from start to finish. My wife and I had arrived at nearly 11am and drove off as very satisfied customers once more nearly 2.5hrs later. The brief delay was due to our back and forth test drives in regards to vehicle process and elimination. Once decided, the process was very expedient, prompt, and anyone looking to purchase a vehicle Mr. Montgomery is the go to guy in our opinion. I salute you Mr. Montgomery for being the epitome of great "Customer service." Two vehicle purchases later please know that we've adopted you into our family lol no if, ands or buts. Whenever we're in the market to purchase a vehicle as long as you're in the business you have our loyalty!! Anyone looking to purchase a vehicle please consider this expound experience in the most truthful of experience you won't be disappointed. More