Courtesy Subaru

Love My Subaru Dave at service is always very friendly and helpful. Very happy with the service I have always gotten. The wait area is comfortable, and there is co Dave at service is always very friendly and helpful. Very happy with the service I have always gotten. The wait area is comfortable, and there is coffee and usually donuts available More

Service The service advisor, David goes the extra mile and above and beyond to meet my vehicle needs and request. Just yesterday my Impreza had a light come o The service advisor, David goes the extra mile and above and beyond to meet my vehicle needs and request. Just yesterday my Impreza had a light come on. I meet him on his way to lunch at the dealership entrance/exit. He dropped lunch plans and took my car straight to the service department. So David and the service department took care of me in no time. Awesome!! And example why they get my business. More

New Subrau Great place to do business, very straightforward and honest. They were fair and generous when it came to my trade in. I will definitely shop there aga Great place to do business, very straightforward and honest. They were fair and generous when it came to my trade in. I will definitely shop there again More

Easy, courteous and efficient Starting with the online appointment system, where I select my date and time, this process is easy and predictable. Service associate explains everyt Starting with the online appointment system, where I select my date and time, this process is easy and predictable. Service associate explains everything in a way that we who are not so mechanically inclined can understand. Wait times are reasonable and loaners are offered for longer times. More

Service experience They were very prompt with an appointment for me an ordering the necessary parts. We did not buy our car from them, but it was under warranty so they They were very prompt with an appointment for me an ordering the necessary parts. We did not buy our car from them, but it was under warranty so they honored it an put us priority. They provided shuttle service to my work the first appointment an a loaner car for the actual repair. Very courteous an friendly. I was impressed and pleased with my experience. Kristie Bruning More

Friendly, efficient, effective service Friendly staff, easy to schedule service appointment, prompt and thorough service, with explanation of what was performed, and also what services shou Friendly staff, easy to schedule service appointment, prompt and thorough service, with explanation of what was performed, and also what services should be scheduled at next appointment, and what the approximate cost will be for recommended services. More

WORTH THE TRIP(S) We live 2 hours away from Kingsport but when looking for our new Subaru we managed to be blessed enough to find Courtesy Subaru and Jamie Bush. Since We live 2 hours away from Kingsport but when looking for our new Subaru we managed to be blessed enough to find Courtesy Subaru and Jamie Bush. Since purchasing our Forester there we have always taken it there for any servicing (including oil changes) and body work. Special cudoes to Dave Reynolds in the Service Dept who always treats us special and with respect and to Wayne Pressley, Bodyshop Mgr,who has brought our "Scooby" back to looking brand new on two occasions. It's worth the time for us to visit Courtesy Subaru when we need anything for our car. Phil Bohn Del Rio, TN More

Great Place to have your car serviced or repaired Always friendly and accommodating when making appointments. Eager to give you updates and information on your car. This is my third Subaru, the last t Always friendly and accommodating when making appointments. Eager to give you updates and information on your car. This is my third Subaru, the last two I have purchased from here. These are great people in every department. I wouldn't go anywhere else. More

Our Subaru buying experience with Courtesy was great Let me preface anything I say here with the fact that I never give anyone a perfect score on these reviews, and that's because I always think there is Let me preface anything I say here with the fact that I never give anyone a perfect score on these reviews, and that's because I always think there is room for improvement, whether it's identifiable at the time of the review or not. Having said that, I have (so far) identified no problems with our experience in purchasing our new Subaru from Courtesy. I would suggest that more time be spent discussing with potential buyers all the "bells & whistles" available on the higher trim level models, as these things are often difficult for patrons to figure out on their own, even with all the readily available written and online information that's available. We new what we wanted when we got there, so this was a minor thing to us, but it could make the difference in whether or not someone buys your cars. I was also somewhat surprised that Courtesy seemed unwilling to use "certified mail" with the U.S. mail service to forward to us our title information; it seems that you have experienced failures with the delivery of such paperwork in the recent past, and thus FedEX was suggested & used instead, but we still had no way to track and subsequently know to expect these documents to arrive. Still, in total, our experience with Courtesy has been great. Thanks for asking, but please don't keep sending us more these surveys. If anything happens in the future that I have a problem with, I know where Courtesy is and how to get in touch with you, and I promise to not be bashful to do so when necessary. God bless! More

Great experience The staff is very friendly and professional. I hope that we can upgrade in the next year we are considering a crosstrec. The trade would be a 2007 for The staff is very friendly and professional. I hope that we can upgrade in the next year we are considering a crosstrec. The trade would be a 2007 forester. Thanks More