Courtesy Toyota of Brandon

Amazing service with friendly staff. Extremely helpful in finding the perfect car for me. Would definitely reccomend! Extremely helpful in finding the perfect car for me. Would definitely reccomend! More

Cesia was very kind and helpful. She answered all my questions and was patient with us while we were deciding. She answered all my questions and was patient with us while we were deciding. More

Ordered AWD, Delivered FWD — Possible Bait and Switch On 5/28, I placed a $500 deposit for a 2026 RAV4 XLE Premium AWD and was told to expect delivery in 2-3 weeks. I called weekly for status u Switch On 5/28, I placed a $500 deposit for a 2026 RAV4 XLE Premium AWD and was told to expect delivery in 2-3 weeks. I called weekly for status updates while my elderly parents were waiting on transportation to medical appointments we had to postpone. On 6/25, the sales agent called to say my car arrived but never mentioned it wasn't the car I ordered. Before signing anything, I ran the VIN they provided and discovered it was a FWD model, not the AWD I specifically ordered and paid a deposit on. When I confronted the agent, he called back saying no AWD was available and another 50-60 days would be needed — and offered only $200 off as compensation. Toyota's own customer service confirmed the FWD-to-AWD difference is $1,400. It gets worse. The MSRP on the replacement car was higher than what I originally agreed to, making my out-the-door price $700 more than what I put my deposit down on. When I escalated to the General Manager, Jared White, he claimed he didn't know what happened to my original car, said I already received a big discount, and that there was nothing more he could do because "it's a popular car." I strongly suspect my original AWD order was sold to another buyer at a higher price, and this FWD vehicle was offered as a substitution hoping I wouldn't notice the difference. Had I not personally verified the VIN before purchasing insurance, I would have driven away believing I had an AWD vehicle — only to find out on an icy road in New York this winter. I filed complaints with both Toyota corporate and the Costco Auto Program (through which I received my discount) and have not received a callback from the dealer. Based on other reviews I've read, this is not an isolated incident at this dealership — customers are promised one vehicle on paper and handed something different at pickup. This was a deeply frustrating and dishonest experience. Buyer beware — always verify your VIN before signing anything. More

I would like to express my sincere appreciation and gratitude to Mr. Saad Shaheen for his outstanding professionalism, honesty, and excellent customer service. This is the second time I have purchas gratitude to Mr. Saad Shaheen for his outstanding professionalism, honesty, and excellent customer service. This is the second time I have purchased a Toyota vehicle through Saad. My first purchase was a Toyota Camry, and most recently I purchased a Toyota Corolla for my wife. Both experiences were exceptional from start to finish. Saad consistently goes above and beyond to ensure that the entire buying process is smooth, transparent, and stress-free. He is knowledgeable, patient, and genuinely cares about his customers’ needs. His friendly attitude and attention to detail made us feel comfortable and confident throughout the process. It is rare to find someone so dedicated to customer satisfaction, and that is why I chose to return to him for my second Toyota purchase. I highly recommend Saad Shaheen to anyone looking for a trustworthy and professional Toyota salesperson. Thank you, Saad, for your excellent service and for making both of our vehicle purchases such positive experiences. More

Bought a new Toyota Corolla Cross hybrid working with David Snead - will be going to him for all future car purchases; he was professional, polite & very detailed and understanding of what my wife and I David Snead - will be going to him for all future car purchases; he was professional, polite & very detailed and understanding of what my wife and I wanted. It can be a stressful process buying a car but it was not at all with him and I’m grateful for that. His team was also very easy to work with as well with the interactions I had with all others. More

The whole process was great. Jerome was there to help me every step of the way, always answering all of my questions and msking sure I was comfortable with the whole process. Jul Jerome was there to help me every step of the way, always answering all of my questions and msking sure I was comfortable with the whole process. Julian was alot of help. The crew at Courtesy Toyota have really tuned in to customer service. Recommend anyone to them. More

In the past I financed a Toyota Corolla 2020 my experience went well my first time with this dealership I financed it with a Bank. I met John during service maintenance last week and he explained t experience went well my first time with this dealership I financed it with a Bank. I met John during service maintenance last week and he explained to me how leasing works and helped me find another vehicle. Now I was able to lease a Toyota Tacoma with purchase ability after 3 years. John is professional and approachable, diligent, dedicated and has excellent customer service. Most of everyone I spoke with is helpful in sales and the maintenance department. I'm happy with my purchase. More

I came in to put my first lease on a new car and my experience was lovely! Steph helped us out and he was absolutely amazing, super kind, understanding, and motivated! experience was lovely! Steph helped us out and he was absolutely amazing, super kind, understanding, and motivated! More

Very nice place. The staff was welcoming, professional and accommodating They treated us with respect The showroom was clean and comfortable. The staff was welcoming, professional and accommodating They treated us with respect The showroom was clean and comfortable. More