Courtesy Toyota of Brandon

I had an awful experience at the service department of this dealership. My car was towed to this dealership because there was a check engine indicator light that came on. After arriving at the dealershi this dealership. My car was towed to this dealership because there was a check engine indicator light that came on. After arriving at the dealership, I spoke with Mr. Castrodad regarding my problem. He informed me that all of the service people had gone home for the night and I would have to leave my car overnight. I explained to him that I live 70 miles away from this dealership, and I needed a car to get home. I asked him if I could get a rental. He told me he didn't have any rentals available and the car rental company across the street was closed. I said to him that "what if this was your mother, wife or daughter that was stranded? Would you want them to be treated this way?" I even asked him if he could give me a ride to the nearest rental car company. He continued to repeat that "there was nothing he could do for me." Finally, after getting very, very angry he told me he would be right back. He came back with the keys to a rental car and I was on my way. I was so disappointed in this level of service, given that I had such a pleasurable experience at Central Florida Toyota in Orlando where I purchased the vehicle. I should have never been left stranded when I have a Certified Toyota vehicle. I will not use this dealership again, but this dealership needs to have a little more compassion and understanding for the people that buy and service their vehicles at their dealership. More

The rating given was due to the quality of all the above personnel that worked as a team to make sure that I was getting what I wanted to buy, made my decision to acquire my new Toyota, Sienna - LE. These q personnel that worked as a team to make sure that I was getting what I wanted to buy, made my decision to acquire my new Toyota, Sienna - LE. These qualities are described as friendliness, courtous, clear explanation of all the transaction being perform, clear explanation of the quality of the vehecle I was acquiring, truth in what they were saying, creating confidence, and a good feeling that you were being treated as a valuable customer. There are no words to say THANKS for a job well done..... More

Vehicle was within our price range to begin with. However, with tax, tag & title it began to exceed what we wanted to pay. Sales reps & financing person worked with us to get it back to what we can However, with tax, tag & title it began to exceed what we wanted to pay. Sales reps & financing person worked with us to get it back to what we can afford. Financing person also worked out a great deal on a warranty that fits our driving style and provides us with more protection. Never had that done before so was a nice surprise! Would and have happily recommended this dealership to friends and family. We will also come back when it is time for us to purchase another vehicle. More

Polite, not too pushy but made sure we stayed (instead of going to test drive another car), got us lunch (so we would stay:), made a better offer than my bank (surprise surprise), helped me set up my phone, going to test drive another car), got us lunch (so we would stay:), made a better offer than my bank (surprise surprise), helped me set up my phone, made it easy, hoping to have a continued positive relationship with dealership (just left a bad one:) More

Internet department was professional, courteous, responsive, and respectful. I asked for a no-nonsense price quote and trade-in offer and received it quickly. They met my expectations based on a lot responsive, and respectful. I asked for a no-nonsense price quote and trade-in offer and received it quickly. They met my expectations based on a lot of prior research and we struck a deal within 90 minutes (which included an extended test drive). I asked to be spared the shake-down from the Finance & Insurance guy and they complied. Delivery two days later with reupholstered leather interior went smoothly. Bruce Dunholft and his low-key, professional boss are to be commended. Price, service and product were delivered flawlessly--what more could I ask? Granted, it is the end of the year, but this dealer's performance stood out! More

The moment I walked into Toyota, I felt welcomed. Sunil was great. He was patient with me and took his time to help me find the perfect car. John Hipp was excellent! He worked with me and kept my payments was great. He was patient with me and took his time to help me find the perfect car. John Hipp was excellent! He worked with me and kept my payments within my budget. I recommend Courtesy to everyone. I am very pleased with my experience and my new 2010 Toyota Corolla. More

Great Experience, Sunil went out of his way get get the autos we wanted!! We were looking for a Tundra and a Scion and found the dealership from a service we are members to. The dealership was highly recom autos we wanted!! We were looking for a Tundra and a Scion and found the dealership from a service we are members to. The dealership was highly recommended and the management was very helpful. The Tundra and Scion are Great autos. More

BAIT and SWITCH! We agreed on a price and then Courtesy increased the price while signing the paperwork. After 3 days of shopping with Courtesy and other dealers Courtesy called and said they would sell increased the price while signing the paperwork. After 3 days of shopping with Courtesy and other dealers Courtesy called and said they would sell the car at my requested price. When I got to the dealer I verified the price with Leon. When I met with the finance manager I again verified the price. While signing papers something in my gut didn't feel right and just before I signed over the title on my current car I stopped and asked to see the paperwork on the price. I was told a HIGHER price! The finance manager changed the price to the "correct" value and said, "Well you can't blame them for trying." Trying what? To swindle someone? I stopped right there and walked out the door. More

The sales man Chris Mitchell gave excellent service however the finance manager Matt was not so good. he would not return calls and when he did he would send them to someone else to do. He also after w however the finance manager Matt was not so good. he would not return calls and when he did he would send them to someone else to do. He also after we were approved for the vehicle saide we could not Trade our vehicle due to it not being a toyota certified vehicle. I went to Carmax the next day was Approved and they even bought my 2004 Saturn from me for $4000. and put it toward me new vehicle. My 2004 Saturn only had 42000 miles on it. The same day I had purchased my vehicle he called and my husband told him that carmax had bought the vehicle he said Great do you want tpo proceed with the transaction and my husband said we were just going to go with carmax!!!!!!!!!!I am never goingf to buy or deal with a Toyota dealer again !!!!!!! The only reason I even went was because My Dad who has been dead since 2004 always loved toyota and bragged on them. Well i am glad he is not here to see how his beloved Toyota is turning down peoples trad ins with the economy the way it is today. More

From my first communication with Bruce, I liked him. He was knowledgeable and pleasant but more importantly, he really listened to me. I was clear in what I was looking for and he didn't try to sway me to was knowledgeable and pleasant but more importantly, he really listened to me. I was clear in what I was looking for and he didn't try to sway me toward other vehicles with additional features. Peter was great in working the numbers for the price of the car and my trade in. It was clear that he sincerely wanted to ensure I got the vehicle I wanted and that I was satisfied with his efforts on my behalf to get me a good deal. Hank did the final financing and was great. Jason helped set up my cell phones for the bluetooth and walked me through how to switch between cell phones and the functionality of the bluetooth. I received GREAT customer service from each of these 4! By the way: I LOVE my new Prius! More