Courtesy Volvo of Scottsdale

Nick was professional and nice to our family. Would not hesitate to recommend family and friends. Overall excellent service. Thanks for all your knowledge and work hesitate to recommend family and friends. Overall excellent service. Thanks for all your knowledge and work More

Honestly, couldn't of asked for a better first time real Dealership experience. Daniel Morgan, is who I had the pleasure to meet with, he is a very kind guy, who is very confident with his knowledge behind Dealership experience. Daniel Morgan, is who I had the pleasure to meet with, he is a very kind guy, who is very confident with his knowledge behind Volvo and all cars!!! I may not have purchased a Volvo, but with his help and Vincent & even Jeremy (Sales Manager's. Also super nice guys) they were able to truly jump through hoops ( given my not so ideal car situation.) To help me really see what option would truly help benefit not only my happiness, but my true safety and comfort to be behind the wheel of a newer vehicle. I can say there isnt any inquiry or worry they cant help you understand and overcome. Please if you're looking to buy a safe, comfortable, affordable, beautiful vehicle. You can get all that at Courtesy Volvo of Scottsdale! With a special side of hard work, smiles, compassion, true product knowledge and some of the best costumer service Ive ever experienced. With that, Thank you all!! More

Congratulations you have really nice attention and really good service we really appreciate we Can coming back all times we need it we walk everywhere but you are professional people thank you so much and go good service we really appreciate we Can coming back all times we need it we walk everywhere but you are professional people thank you so much and god bless your business and your Volvo family’s. More

Nice guy very professional seem like you likes his job You tried to get everything I need He may sure the I got the best deal You tried to get everything I need He may sure the I got the best deal More

good experience did online entire purchase they delivered car took 6 hours todal from finding car online and delivery not bad. Good experience for my son his first car. car took 6 hours todal from finding car online and delivery not bad. Good experience for my son his first car. More

I don’t even know what to say... extremely disappointed with Courtesy Volvo service advisor Andy and service manager John. The dealer is supposed to be the best place to take your vehicle for repairs with with Courtesy Volvo service advisor Andy and service manager John. The dealer is supposed to be the best place to take your vehicle for repairs with the best techs, tools, and parts but sadly they are a huge rip off. When I dropped my car off in December to have it repaired I was quoted $1800. I had compression in 4 out of 6 cylinders and needed a head gasket on a 2013 s60. With only 85000 miles, and the cost of parts and repairs that doesn’t speak well of the reliability of the brand. There was little to no communication from the service advisor to keep me informed on the status of my car. The only thing this dealer could come up with as a solution was to charge me $13000 to put a new engine in the car. I told them i wanted them to fix the one I had and not spend that kind of money. The head was removed and after a long time it was finally sent out for repair. I was never notified of the cost of the repair and i was never informed that the engine might not run after reinstalling the head. I asked for the numbers my car made as far as compression timing and fuel pressure as well as the tolerances and never received the information. I had to track down the technician to find out that the engine made compression prior to taking it apart but now that it is back together it has about 5 psi across the board. I found this out doing a compression test myself. If I had been told it wouldn’t run when they put it back together I would have picked it up then. After the dealer had my car from December to the beginning of April I rented a car trailer to go pick the car up. When i pulled in with the trailer i noticed someone replacing a broken tail light on a car with a damaged rear bumper and as luck would have it, that was my car. One of the employees told me it had been hit a couple weeks ago. I was never notified and the service advisor was trying to hide it rather than tell me about it even when i called ahead to Let the service advisor know that i was coming from 2 hours away with the trailer. The dealer was trying to cover it up by making a unauthorized repair on my car. I walk into the office to be told that it wasn’t a big deal not something a custer wantohear especially when not only were they unable to fix my car but they actually made it worse off mechanically and cosmetically than it was when i dropped it off over 3 months ago. I was asked to catch my bill up, come to find out my $1,800 quote turned into $5,500. Andy then knocked it down to $4752, I was not happy, but after being assured they would make it right and take care of me i left my car so they could have the opportunity to make it run and fix the damage. I paid the bill and decided to let them keep the car under the impression they would get my car running for a minimal amount more if any. Boy was i wrong. The next day i had to call to find out what was going on to be told that they would be able to get it running for roughly $6,000 more. I was infuriated. Now i had to rent a trailer again, and waste my whole day, just to go back down to get my 3500 pound paper weight. I had to pay nearly 5 grand to get out of this horrible dealer after another 5000 dollar repair last March. My dealings with Courtesy Volvo have been a ridiculously over priced nightmare and I want my money back. It would be nice to be paid for the damage to my car too. I got a estimate from a local body shop for approximately 1700 to repair the bumper to be told by John the service manager they would do it cheaper on their own. Well I was charged top dollar for them to work on my car and not fix it. I don’t trust them to fix it properly as they were unable to fix my car. Even after having it for months I want to be reimbursed at the rate they would have charged me to fix it. Why should i have to settle for a repaired bumper rather than a new one. Absolutely will never do business with any courtesy dealership. Its a poor excuse for a business model but effective i guess. Extort the customer, who needs them anyway. More

Nick was great and knows the Volvo product very well which made the whole experience smooth and pleasant. Thanks for your assistance even after the purchase of my Volvo. which made the whole experience smooth and pleasant. Thanks for your assistance even after the purchase of my Volvo. More

Great Experience Start to Finish Great process via online, text, phone and email for the entire transaction up to delivery. In stock selection was great and personal delivery 4 hours Great process via online, text, phone and email for the entire transaction up to delivery. In stock selection was great and personal delivery 4 hours away to my home is awesome. Chris did great start to finish. More

Fantastic. Really friendly and helpful. There estimate on time and expense were spot on. They protected my car and gave me a beautiful loaner to use time and expense were spot on. They protected my car and gave me a beautiful loaner to use More

Very simple experience with knowledgeable sales and management team. I was very impressed with the speed of the process and the ability for the staff to work with me to meet my budget. management team. I was very impressed with the speed of the process and the ability for the staff to work with me to meet my budget. More