Courtesy Volvo of Scottsdale

After sale issues I purchased an XC90 from this dealer in early November, 2019. The sale process was professional and enjoyable. Prior to closing, I informed the sale I purchased an XC90 from this dealer in early November, 2019. The sale process was professional and enjoyable. Prior to closing, I informed the salesman that I would be registering the car in another state and would need a front license bracket. At closing, I was charged a registration fee for the car. Thinking that the dealer ship would take care of the out of state registration, I didn’t question it. Also, at closing, I was given a credit to the purchase price to resolve a last issue. I was told I would get a check in short order. A day after closing I called to confirm they would be handling the registration. I was told, no, they didn’t do that. I said they needed to refund me the registration fee paid at closing. I was told, first that it would be sent after 10 days, then later that it took 30-45 days. I finally received a check more than two months after closing, but only for the registration fee. I have still not received the closing credit, which is supposed to be forthcoming some 2 1/2 months late and counting. Also, when I returned from out of state with my license plates, I discovered that the front plate bracket had not been installed. I asked the dealership to send someone to install the bracket, but they refused. I will have to drive 50 miles and wait for their service department to install something that they screwed up on. Unfortunately, there isn’t the same urgency to satisfy a customer after a sale as before it. I have indicated 3 management individuals that I worked with, but only because this form requires me to name someone. I don’t know them. I decline to name my salesman because he has treated me fairly. I think these issues are beyond his control. More

Jason was an incredible help and did everything in his power to make sure I had a satisfactory experience. He deserves lots of praise thank you again for the sale power to make sure I had a satisfactory experience. He deserves lots of praise thank you again for the sale More

I have never had such a great experience with a car dealership service center. Jud was great to work with and I'm happy I purchased my Volvo. dealership service center. Jud was great to work with and I'm happy I purchased my Volvo. More

It took a couple of visits but the problem with my rear hatch was ultimately diagnosed and corrected. Thank you, Andy, for taking care of me! hatch was ultimately diagnosed and corrected. Thank you, Andy, for taking care of me! More

Excellent check in and getting me through the process. Call for Uber transport. Seamless service in and out the door. Repairs completed timely and XC90 clean. Well done Andy! Thx Call for Uber transport. Seamless service in and out the door. Repairs completed timely and XC90 clean. Well done Andy! Thx More

Chris made the buying process extremely easy! He is very knowledgeable and ensured we received the best pricing and finance option. I would highly recommend Chris and courtesy Volvo knowledgeable and ensured we received the best pricing and finance option. I would highly recommend Chris and courtesy Volvo More

As always, my service experience was absolutely fantastic! Jud as is typical was extremely helpful throughout the entire service process. It really is a pleasure to work with this team. fantastic! Jud as is typical was extremely helpful throughout the entire service process. It really is a pleasure to work with this team. More

I recently upgraded my S40 to the XC40 and the process was very smooth and painless. I was originally supposed to work with Jason Hise on purchasing my new vehicle but unfortunately I came in after he had was very smooth and painless. I was originally supposed to work with Jason Hise on purchasing my new vehicle but unfortunately I came in after he had left for the day so CJ Jones stepped in. CJ was very knowledgeable and professional throughout the whole process and really made me feel comfortable. CJ work with me to find the perfect car within my price range. Drew in financing was also very professional and informative. He really explained all the options for me in regards to the best protection plan for my new car and helped me pick the best plan for me. I had to bring my new car back for a software update and Judd took care of everything. Me and my family have been taking our Volvo’s to where ever Judd is for over 7 years- he is very kind and tells you exactly what is going to be done on your car. I am so happy to have experienced the wonderful service provided by these three and will definitely recommend them to everyone. More

Always the very best of service with Andrew Sammis. I feel very valued when I am in your Service Department and have found a new home in Courtesy Volvo feel very valued when I am in your Service Department and have found a new home in Courtesy Volvo More

I have enjoyed great service with courtesy for a number of years. What happened wasn’t the dealership fault but Volvo as a whole. I needed headlights and they are shipped in not stocked. And are five or m of years. What happened wasn’t the dealership fault but Volvo as a whole. I needed headlights and they are shipped in not stocked. And are five or more days out. More like two weeks. How can a company based on safety not rushed to get these. The lights just stopped working I’m sure pretty usual. I feel very put out that I had to borrow a car from my son as I was going out of state. I love my Volvo and I do feel courtesy tried but still. I do appreciate the communication with the service department especially Jud. As an after thought new valet service is very helpful and appreciated. More