Courtesy Volvo of Scottsdale

I wish there was a yes/no recommend Staff was nice but practices unethical. Bait and switch upon arrival, they refused to take off two items I did not want to purchase. I expressed that Staff was nice but practices unethical. Bait and switch upon arrival, they refused to take off two items I did not want to purchase. I expressed that I did not want or need the kahu or a tire preservation product. These were added when I arrived and I was told they rarely remove from the cost and wouldn’t adjust. People were nice overall so it was a mixed experience but when you are spending your money you want someone to listen. I wish I had stuck to my guns but we’d been negotiating a while and I broke. More

Did not feel like a VOLVO dealership This is my 7th Volvo I have purchased. Every time has been an amazing experience. It is part of what has sold me on the brand loyalty. This purchas This is my 7th Volvo I have purchased. Every time has been an amazing experience. It is part of what has sold me on the brand loyalty. This purchase felt quite different. I first had to send two emails through Cargurus to get a response. I then traveled from Tucson to meet Robby and upon my arrival he was nowhere to be found for half hour even though we had been in contact 45 minutes out of the city. The front receptionist had no idea where he was. Finally I said "I'll text him." When he finally came out and we went for a spin, he knew very very little about the car, and was forthright in telling me "you know more about the car than I do." The test drive we sat in silence. No passion. No questions about my past with Volvo. Zero engagement. Nothing. I was SO unimpressed from the get go that I was ready to walk. I didn't even care about the car anymore. I even asked about other cars and he was so unaccommodating- visibly not interested in finding out what exactly I was looking for. I was ready to go home again but I felt I should give him an opportunity to see what he could do to make a great deal. I never felt he was fighting for what I wanted. It was the cliched back and forth game that makes people simply hate buying a car. His exact words were, "your expectations simply don't make sense! They don't add up!!!" ( Well guess who drove off in the car?) I also don't need to be convinced how his customers love and adore him, etc. It's simply not relevant to my experience, however, he did carry on about it. Long story short, once we agreed on a price, Robby told me he was done with his part and that the finance manager would come to get me. I waited well over an hour -pushing TWO HOURS-to meet with Mike, the finance manager. This was on a Friday by the way! I did not feel my time was respected. No one apologized. I could not believe it. I was literally ready to walk-again! I did not feel I was valued. I felt like I was at a subpar used car dealership and that is NOT what I have come to expect from my purchases with a luxury brand like Volvo. Cory was to the point. Fair. Professional. but I still felt like a transaction. Mike was the only part that made me feel this was worth my time. Honest. Efficient. Took the time to answer my questions. He literally reeled me back in. Thank you, Mike. Now, I don't usually move to discredit anyone online, but it is important to me that I , too, be honest with you. I am well aware how Volvo strives to be Excellent-not just good -in all they do. This was not my experience here. Yes, people were kind. Yes, nice, clean dealership- but I can get that from a CHEVY dealership! I expected to feel special in this dealership as I had in all my past purchases and leases (Volvo Cars of Tucson, Powell Volvo, Tempe Volvo, etc.) I expect to interact with professionals who are passionate about the brand and know it BETTER than I do and know howto make me feel like this vehicle is the best fit for me. I expect to be inspired before spending thousands of dollars on a vehicle. It is only because I know the brand well that I am able to look past this experience at this dealership. It is my hope you will be open to the feedback and learn from it for your customers in the future. There are other options, other dealers. When you're selling a unique product you have to put unique in front of every single potential customer and make them feel just as unique. Granted it is not easy but it can and does happen. This wasn't one of those times. More