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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.5
207 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 207 reviews

December 27, 2024

Hunter at Covert GMC is the best sales representative I have ever had! Knowledgeable, friendly, respectful and honest - best ever!! More

by BARTBADE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Hunter Norwood provided such an exceptional experience for you. At Covert Buick GMC Bee Cave, we pride ourselves on having a team that is knowledgeable, friendly, and always focused on delivering the best customer service. Your feedback highlights exactly what we strive for every day. We’ll be sure to pass along your praise to Hunter—he’ll be delighted to know he made such a positive impression. Thank you for choosing Covert Buick GMC Bee Cave, and we look forward to serving you again in the future! 🚗✨

December 26, 2024

Awesome they did what I asked and very diligent with my vehicle. It was a great experience More

by STEVEN.STEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience! We’re delighted to hear that the team at Covert Buick GMC Bee Cave was diligent with your vehicle and delivered exactly what you needed. Providing exceptional service and ensuring our customers leave happy is always our top priority, so it’s wonderful to know we hit the mark for you. If there’s anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your kind words and look forward to serving you again in the future!

December 21, 2024

Covert Dealership was an inviting and comfortable atmosphere with such a grand, wow location! Loved it! Our experience with Tyler Rodriguez was without a doubt exceptional! Totally trusted his e More

by ETERNITYCB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your glowing review! We’re thrilled to hear that your experience at Covert Buick GMC Bee Cave was exceptional and that you enjoyed the inviting atmosphere and stunning location. It’s wonderful to know that Tyler Rodriguez provided such outstanding service, earning your trust and making your purchase of the gorgeous GMC Sierra Denali 2500 such a positive experience. The fact that you sought him out based on a previous great interaction speaks volumes about the level of care and expertise Tyler brings to every customer interaction. We’re grateful for your continued trust in us and Tyler, and we’re so glad to have been part of this important purchase. If there’s anything more we can do for you, don’t hesitate to reach out. Enjoy your new Sierra Denali—it’s truly a remarkable truck!

December 20, 2024

Survey is only remotely related to my recent service visit, which resulted in leaving my truck for 7 calendar days ( and being granted a loaner for 4.5 days (after heated discussion).. see dealer for re More

by rthomas12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hunter Hale
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustrations you encountered during your recent service visit. Providing excellent service is a top priority, and it’s clear we fell short in meeting your expectations. We regret the inconvenience caused by the extended time your truck was with us and the challenges around the loaner vehicle. These situations can understandably be frustrating, and we are committed to improving how we handle them in the future. We also apologize for the missed opportunity to provide a completed equity appraisal as promised. Your time is valuable, and we should have delivered this information promptly. Additionally, the lack of attention to details like washing your vehicle before its return does not reflect the level of care we aim to provide. Your feedback is being shared with our team to ensure we address these issues and improve the experience for all our customers. If there is anything we can do to make things right or further discuss your concerns, please don’t hesitate to reach out directly. We appreciate your honest feedback and the opportunity to do better moving forward.

December 18, 2024

Great customer service, friendly people , nice and clean, organized, very nice salesman, very helpful with process More

by TEXASBENTE
Recommend Dealer
Yes
Employees Worked With
Jose Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words and for sharing your experience at Covert Buick GMC Bee Cave! We’re thrilled to hear that you enjoyed the great customer service and found our dealership to be friendly, clean, and organized. It’s especially wonderful to know that your salesperson provided helpful guidance throughout the process. Our team takes pride in creating a seamless and enjoyable experience for our customers, and your feedback lets us know we’re on the right track. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again in the future!

December 17, 2024

Great team and I want to personally thank everyone they were amazing and helpful. Ok ok ok ok ok More

by perezcontact
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Rojo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the enthusiastic review! We’re thrilled to hear that our team at Covert Buick GMC Bee Cave provided you with amazing and helpful service. We’re committed to making every customer’s experience exceptional, and it’s great to see that reflected in your kind words. If there’s ever anything else we can assist you with, don’t hesitate to reach out. Thanks again for choosing Covert Buick GMC Bee Cave—we look forward to seeing you again!

December 16, 2024

“I couldn’t be happier working with Chase! He made the entire process seamless, explaining everything clearly and ensuring I was well informed every step of the way. The purchase went smoothly More

by jpl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing such kind words about your experience! We’re thrilled to hear that Chase provided you with seamless and professional service during your visit to Covert Buick GMC Bee Cave. He truly exemplifies the dedication and care we strive to provide for every customer. Your recommendation means a lot to us, and we’re so glad the entire process went smoothly. If there’s anything else we can assist you with, don’t hesitate to reach out. Enjoy your new vehicle, and thank you for choosing Covert Buick GMC Bee Cave!

December 14, 2024

Everyone was so nice. Work on my vehicle was done in timely manner. Very going experience!!! More

by pfraser12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember names but A plus on everyone.
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Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words! We’re so glad to hear that you had such a positive experience at Covert Buick GMC Bee Cave. Providing friendly service and timely vehicle care is what we aim for every day, and it’s wonderful to know we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!

December 11, 2024

Connor was attentive and seemed genuinely interested in helping us find what we were looking for. More

by RSDillard
Recommend Dealer
Yes
Employees Worked With
Connor, Brad
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Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Connor provided attentive and genuine service during your visit to Covert Buick GMC Bee Cave. Helping our customers find exactly what they’re looking for is always our top priority, and we’re glad Connor delivered on that commitment. If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again!

December 10, 2024

Great service and friendly people! Service was done in a timely fashion and professional way! More

by CEOROSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Dec 18, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind feedback! We’re delighted to hear that you received great service from our team at Covert Buick GMC Bee Cave. Providing friendly, professional, and timely service is always our goal, and we’re so glad we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

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