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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
397 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 397 reviews

August 21, 2024

Outstanding dealership. This is the way all car dealers should be. Straightforward, honest, exceptionally easy to work with. More

by SMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ford, Carlos, Dan
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Aug 21, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. At Covert Buick GMC Bee Cave, we strive to provide straightforward and honest service, and it's wonderful to know we hit the mark for you. If you need anything in the future, don’t hesitate to reach out. We look forward to serving you again!

August 19, 2024

This was the best car shopping experience I have ever had! The staff was amazing More

by huckabee.S01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Esquivel, Brad Stroud
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Aug 20, 2024 -

Covert Buick GMC Bee Cave responded

Huckabee, Thank you for sharing your experience! We're delighted to hear that you had the best car shopping experience ever with us. At Covert Buick GMC Bee Cave, we take pride in providing exceptional service, and it's wonderful to know that our amazing staff made such a positive impression. If you have any more questions or need further assistance, we're here for you. Enjoy your new vehicle!

August 19, 2024

Covert Bee Cave GMC had a very good selection of GMC 1500's to choose from. Taylor Norwood was very easy to work with and did a great job of demonstrating the vehicle we chose. More

by Zoed50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Norwood, John in Finance
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Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you found a great selection of GMC 1500s and that Taylor Norwood provided excellent service. At Covert Buick GMC Bee Cave, we strive to make every visit as smooth and enjoyable as possible. If you need anything else or have any questions in the future, don’t hesitate to reach out. Enjoy your new vehicle!

August 19, 2024

Quick and easy oil change on Friday. Reasonably priced with a coupon from the website. More

by arman.ohanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

Arman, Thank you for your positive feedback! We're glad to hear that you had a quick and easy oil change at Covert Buick GMC Bee Cave and that our pricing and online coupon were helpful. If you need any further assistance or have any questions in the future, feel free to reach out. We look forward to seeing you again!

August 18, 2024

After the confusion of the pricing, everything went smoothly. We had too many people involved with the price negotiation. Dwayne did a great job of keeping the sale together. More

by DOUG.LUKINS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Stewart & John
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Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

Doug, Thank you for your feedback! We're glad to hear that, despite the initial confusion with pricing, everything went smoothly in the end. We appreciate your patience and are pleased that Dwayne at Covert Buick GMC Bee Cave was able to effectively manage the situation and keep the sale on track. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing us!

August 17, 2024

Great service! Couldn’t be happier. Worth the 25 min drive from my house. Thanks! More

by MAXTHYSSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you’re so satisfied with the service you received at Covert Buick GMC Bee Cave and that the 25-minute drive was worth it. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you need anything else or have any questions in the future, don’t hesitate to reach out. Thanks again for choosing us!

August 16, 2024

The service department is the opposite of customer-centric. Seemingly every time I go to make an appointment -- whether online, calling, or through the app -- it gets lost. They have a real i More

by KL.GOLDBERG88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler?
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Aug 19, 2024 -

Covert Buick GMC Bee Cave responded

I’m sorry to hear about the difficulties you’ve faced with our service department. It’s clear that we haven’t met your expectations, and I apologize for the repeated issues with communication and appointment scheduling. We strive to provide a seamless experience, and it’s concerning to hear that we’ve fallen short in this regard. Your feedback is invaluable, and we will use it to address these challenges and improve our processes. If you’d like to discuss this further or if there’s anything else we can do to assist you, please let us know. Thank you for bringing this to our attention.

August 16, 2024

Matt and the service center provided excellent customer service one again. I cannot speak more highly of my experience. More

by grishw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
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Aug 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We're delighted to hear that Matt and our service center at Covert Buick GMC Bee Cave provided you with excellent service once again. We truly appreciate your continued trust in us and look forward to serving you in the future. If you need anything else, please don’t hesitate to reach out!

August 15, 2024

Always fast and friendly service at Covert Bee Cave. They fixed my problem and washed by car for me! More

by 714college
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Aug 16, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for the great feedback! We’re thrilled to hear that you experienced fast and friendly service at Covert Buick GMC Bee Cave. It’s our goal to not only fix your car’s issues but to also make sure you leave with a smile. We’re glad you appreciated the extra touch of a car wash. If you need anything else, we’re here to help!

August 15, 2024

I am always pleased with the amazing service and attention to detail and courtesy shown by everyone at this dealership. They are professional in the fullest meaning of the word! More

by JERRYRANKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett, Scot Murray, Mechanic
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Aug 16, 2024 -

Covert Buick GMC Bee Cave responded

Jerry, Thank you so much for your wonderful review! We’re delighted to hear that you’re consistently pleased with the service, attention to detail, and courtesy provided by everyone at Covert Buick GMC Bee Cave. Our team takes great pride in delivering professional and top-notch service, so it’s rewarding to know that our efforts are making a positive impact. We look forward to continuing to serve you with the highest level of professionalism!

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