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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
396 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 396 reviews

August 15, 2024

Best service I have ever received when purchasing a vehicle. Will definitely be doing business with them again! More

by ronny.williams66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Johnson and Finance Manager Brad.
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Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Ronny, Thank you for the fantastic review! We’re thrilled to hear that you had the best service ever when purchasing your vehicle from Covert Buick GMC Bee Cave. Your satisfaction means the world to us, and we can’t wait to assist you with your future vehicle needs. If you need anything else, don’t hesitate to reach out. See you soon!

August 15, 2024

Great service, friendly staff. They got my truck in and out as I waitin their beautiful waiting room. More

by llindsey89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lanz
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Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Lindsey, Thank you for the wonderful review! We’re thrilled to hear that you enjoyed the service and found our staff at Covert Buick GMC Bee Cave to be friendly. It’s great to know that you had a comfortable experience in our waiting room while we took care of your truck. If you need anything else or have further questions, please don’t hesitate to reach out. We look forward to serving you again!

August 14, 2024

Hunter Norwood did an awsome job! !!! His customer service was timely and on point.Heck of a job sealing the deal on the vehicle we wanted! More

by tshaw7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
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Aug 15, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your fantastic review! We’re thrilled to hear that Hunter Norwood provided you with exceptional service and helped you secure the vehicle you wanted. At Covert Buick GMC Bee Cave, we pride ourselves on delivering outstanding customer experiences, and it’s great to know Hunter made a positive impact. If you need anything else or have further questions, don’t hesitate to reach out. Enjoy your new vehicle!

August 14, 2024

There were some issues that came up with the deal but they took care of it. Thanks More

by lovelljeep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cabrera
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Aug 14, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your feedback and for giving us the opportunity to resolve the issues you encountered. We’re glad to hear that the team at Covert Buick GMC Bee Cave was able to address and take care of the situation for you. Your satisfaction is our priority, and we appreciate your understanding and patience. If there’s anything else we can assist you with or if you have any further questions, please feel free to reach out. Thanks again for your review!

August 13, 2024

That was the best experience I have ever had purchasing a truck,car,HD motorcycle and Boat.Staff was and is very professional .Everything went smooth as silt. They calledasked asked what I need . Three hou More

by sgonzalez1377
Recommend Dealer
Yes
Employees Worked With
Shelby.
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Aug 14, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your incredible review! We're thrilled to hear that your experience at Covert Buick GMC Bee Cave was the best you’ve ever had while purchasing a truck, car, HD motorcycle, and boat. It’s fantastic to know that our staff provided the professional service you deserve and that everything went smoothly for you. We’re delighted that we could meet your needs efficiently. If there’s anything more we can assist with or if you have any future needs, please don’t hesitate to reach out. Enjoy your new vehicle and thank you for choosing Covert Buick GMC Bee Cave!

August 13, 2024

I called and left a msg to ask what was fixed addressing the problem - the reason we brought the car in. This wasn’t addressed when we picked up car which seemed odd. More

by LISAANDPETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt. Lisa at desk was absolutely lovely
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Aug 14, 2024 -

Covert Buick GMC Bee Cave responded

Lisa and Pete, Thank you for your feedback. I’m sorry to hear that your concerns about the repairs weren’t addressed when you picked up your car. It’s important to us that all issues are thoroughly communicated and resolved. We value your input and are committed to ensuring you have a positive experience. Thank you for bringing this to our attention.

August 13, 2024

I was there for an oil change and find out that there was a recall "update radio software" I arrived at 9am and left around 1pm. I was never kept informed of any updated and every time I will ask there was n More

by jose.ramirez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Jose, Thank you for sharing your experience. We apologize for the delay you experienced during your recent visit to Covert Buick GMC Bee Cave. It’s important to us that you are kept informed throughout your service appointment, and we regret that communication fell short in this instance. We’re glad to hear that the staff member who arrived later was able to follow up with you and apologize for the delay. Your feedback is valuable, and we will use it to improve our communication and service processes. If you have any further concerns or need assistance, please feel free to reach out to us directly. Thank you for your patience and for choosing Covert Buick GMC Bee Cave.

August 13, 2024

Both Creed and Josh attributed to great buying experience with minimal games. I would recommend both as well as Covert for your next purchase. More

by rob@morristex.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh & Creed
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Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Rob, Thank you for your wonderful review! We’re delighted to hear that Creed and Josh contributed to a great buying experience at Covert Buick GMC Bee Cave, and that you appreciated the straightforward approach. Your recommendation means a lot to us. If you need any further assistance or have any questions, please don’t hesitate to reach out. Thanks again for choosing Covert Buick GMC Bee Cave for your purchase!

August 13, 2024

Service was quick and easy. No hassle! Lantz the service rep got my tire fixed and back on the road the same day. Thanks More

by ACEKING121410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lantz
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Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your follow-up review! We truly appreciate your high praise for Ms. Jennifer Estrada. At Covert Cadillac Bee Cave, we’re incredibly fortunate to have team members like her who go above and beyond to ensure exceptional service. We’ll certainly take your feedback into consideration and share your kind words with her. Thank you for taking the time to recognize her efforts and for choosing Covert Cadillac Bee Cave!

August 13, 2024

Perfect service. Everyone was super. Will be back to buy another vehicle. I am thinking about the 2025 Buick Enclave More

by llhmd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris and Ron
Report | Print
Aug 13, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a perfect experience with us at Covert Buick GMC Bee Cave. It’s fantastic to know that our team made such a positive impression. We’ll be excited to assist you with your next vehicle purchase, especially if you’re considering the 2025 Buick Enclave—it’s an excellent choice! Whenever you’re ready, feel free to reach out, and we’ll be here to help you find the perfect vehicle. Thanks again for your support, and we look forward to seeing you soon!

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