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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
271 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 271 reviews

February 07, 2025

Clean, friendly, and wants customer satisfaction. They are doing a lot of business, it seems like every other car in the hill country area has a new Covert License plate. More

by rcain001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Genovese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Covert Buick GMC Bee Cave and appreciate our commitment to customer satisfaction. It’s exciting to know that so many vehicles in the Hill Country are proudly sporting Covert plates! We’re grateful for our amazing customers and look forward to serving you again in the future. 🚗👏

February 06, 2025

I have been coming to Marcus for over 8 years now and I will continue to seek him out because he makes my dreams come true. He went above and beyond for me to get this deal done and I never had to leave my More

by JGANN1230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your loyalty and for sharing your fantastic experience! We're thrilled to hear that Marcus has been making your dreams come true for over eight years. He truly goes above and beyond, and we’re proud to have him on our team at Covert Buick GMC Bee Cave. It’s great to know we could make your car-buying process seamless—even from the comfort of your home! We appreciate your continued trust and look forward to serving you again in the future. Enjoy your new ride! 🚗🎉

January 30, 2025

We bought a new 2025 GMC Yukon AT4 vehicle from Covert in Austin, TX, online from Colorado. We chose Covert because of their longstanding family reputation. Aaron, our salesperson, made the transaction seaml More

by Kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Covert Buick GMC Bee Cave responded

Kyle, Thank you for taking the time to share your experience! We’re thrilled to hear that Aaron and our team made your online purchase of the 2025 GMC Yukon AT4 a seamless and enjoyable process. At Covert, we take pride in providing top-notch service, no matter the distance, and it’s great to know that our communication, coordination, and finance team exceeded your expectations. We truly appreciate your trust in the Covert family name and are honored to have earned your business from Colorado. If you ever find yourself in Texas, we’d love to welcome you in person at Covert Buick GMC Bee Cave! Wishing you many safe and exciting adventures in your new Yukon AT4.

January 28, 2025

Could have been more of a smooth transaction. Had several emails and calls with missed documents. However the salesman was spot on. Great guy to deal with. More

by j.gensler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tristen Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your honest feedback. We’re glad to hear that your salesman provided a great experience and was spot on, but we regret that the transaction wasn’t as smooth as it should have been. At Covert Buick GMC Bee Cave, we strive for seamless communication and efficiency, and we appreciate your patience as we worked through the process. Your feedback helps us improve, and we’ll be sure to address these concerns to ensure a better experience in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out. We truly appreciate your business!

January 21, 2025

What a great dealership--everything is perfect every time. Their attention to detail is impressive and I feel well taken care of. More

by BLAKEGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn; Matt
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Jan 29, 2025 -

Covert Buick GMC Bee Cave responded

Wow—thank you for your fantastic review! We’re thrilled to hear that you’ve had such great experiences with us at Covert Buick GMC Bee Cave. Providing top-notch service and attention to detail is what we strive for, and knowing that you feel well taken care of means the world to us. We truly appreciate your support and look forward to continuing to provide you with exceptional service every time you visit. If you ever need anything, don’t hesitate to reach out. Thanks again!

January 19, 2025

Hunter has been excellent to work alongside. This is the second truck we have bought for him and both times, he was professional and did what he said he was going to do. He helped out my son a More

by GAVINLOFTUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review! We’re so glad to hear that Hunter Norwood provided an excellent experience once again. It’s always rewarding to see a returning customer, and we truly appreciate your trust in Covert Buick GMC Bee Cave for both of your truck purchases. Hunter’s professionalism and dedication to his customers are what make him a great part of our team, and we’re especially happy to hear that he helped your son with his first new truck—what an exciting milestone! We appreciate your continued support and look forward to assisting you and your family in the future. Enjoy your new trucks, and don’t hesitate to reach out if you need anything!

January 15, 2025

Worst experience I’ve ever had of buying a vehicle. No one there knows how to tell the truth they continue to put you off and do not respond to any of your questions and if they do, they do it with a l More

by mike99203
Workmanship
Recommend Dealer
No
Employees Worked With
Hunter Hale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian
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January 15, 2025

Courteous and convenient. Willing to accommodate my schedule and eager to assist with assistance in learning the new features of my new vehicle. More

by LUBOJASKY
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandy Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! We’re delighted to hear that our team at Covert Buick GMC Bee Cave could provide courteous and convenient service while accommodating your schedule. Helping you learn the features of your new vehicle is something we’re always eager to assist with—it’s all about ensuring you feel confident and excited about your purchase. If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!

January 15, 2025

Great customer service either the wife and I. Hunter and Tyler did Ana awesome job More

by Casey Laney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words, Casey! We’re thrilled to hear that you and your wife had a great experience with Hunter and Tyler. They’re truly dedicated to providing exceptional service, and it’s wonderful to see their efforts recognized. At Covert Buick GMC Bee Cave, we strive to make every customer feel valued and appreciated, and we’re glad we could meet your expectations. Please don’t hesitate to reach out if there’s anything else we can do for you. We look forward to seeing you again!

January 12, 2025

Bought a vehicle 3 weeks ago but still don’t have it or know when I will. More

by Fdegn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Taylor Norwood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2025 -

Covert Buick GMC Bee Cave responded

We completely understand how frustrating this delay must be, and we sincerely appreciate your patience. Unfortunately, the wait is due to a part that is currently unavailable from the manufacturer, which is something beyond our control. We are doing everything we can to get your vehicle to you as soon as possible and will keep you updated with any new information as soon as we receive it. Please know that we value your business and share in your frustration over the delay. If you have any questions or need further assistance, don’t hesitate to reach out. We truly appreciate your understanding and look forward to getting you behind the wheel soon.

Jan 29, 2025 -

Fdegn responded

If a particular part is needed for repair before I can receive my vehicle, all I have asked is for someone to tell me what part it is. No one has been able to do that. If an OEM part is not available, can an aftermarket part be used. It has been over 5 weeks since I was notified of this issue.

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