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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
421 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 140 service reviews

May 30, 2026

Always great to work with Matt Bennett. His professionalism and attention are above standard. Though he is always busy, he answers or calls back promptly. He also takes the time to get to k More

by drew2696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennett
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May 28, 2026

Matt does an amazing job representing the Covert family. He’s knowledgeable and thorough with any and all services related needs. Dealership is clean comfortable and relaxing. Walked the three lots while More

by forrest.clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026

Great service, and very helpful staff. The waiting area is spacious and comfortable. The GMC app tracks service status, sweet. More

by greg@obets.net
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Service Staff
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May 16, 2026

Covert got me in and out same day. Great communication and service! Very happy with Coverts customer relations. Everyone was friendly. More

by redgraham
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026

go see Brian cox…best purchase experience we’ve ever had! Dealership is clean, comfortable and friendly! More

by AMY.KYRISH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Brian cox, angel
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May 09, 2026

Was met immediately and the service was completed in a timely fashion. Very helpful and friendly crew. More

by dholttx
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Boyd
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May 07, 2026

My vehicle was in for service for over 30 days. This is unacceptable. There was confusion over what was actually weong with it and what was being done to fix it. Then the service tech was out si More

by wellsd15317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack
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April 25, 2026

Great service, everyone was friendly and helpful. Lantz was prepared and delightful, dealership was clean and inviting More

by bronsonp
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Lantz
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May 07, 2026 -

Covert Buick GMC Bee Cave responded

Thank you so much for the lovely review. We're so glad to hear that Lantz came prepared and brought his delightful energy to your visit, as he truly is a pleasure to work with and we're lucky to have him on the Covert Buick GMC Bee Cave team. It's also wonderful to know that our dealership felt clean and inviting, because we want every customer to feel comfortable from the moment they walk through our doors. Friendly and helpful service is the standard we hold ourselves to, and your kind words tell us we're on the right track. Thank you for choosing us, and we look forward to seeing you again whenever the need arises.

April 20, 2026

Very clean and modern. Plenty of personnel available to accomplish needed service. My assigned staff member did a great job! More

by lindane8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can not remember!
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May 07, 2026 -

Covert Buick GMC Bee Cave responded

Thank you so much for sharing your experience with Covert Buick GMC Bee Cave. We're delighted to hear that you found our facility clean and modern, as we work hard to maintain a space that reflects the quality of service we strive to provide. It's also great to know that our staffing levels allowed you to get the service you needed without unnecessary waiting, and that your assigned team member took such good care of you. We'll be sure to pass along your kind words, because positive feedback like this truly makes a difference. Thank you for trusting us with your service needs, and we look forward to welcoming you back the next time you visit.

April 18, 2026

If I could give 0 stars I would. From the purchase process to post delivery of the vehicle, we have had a terrible experience with communication and customer service from our sales a More

by JENNIFER.WHITE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Campion
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2026 -

Covert Buick GMC Bee Cave responded

Thank you for sharing this feedback, and we're sorry to hear that your recent experience did not meet the expectations set by your previous purchase with us. Our service team did pick up the vehicle and attempted to address the original factory concerns, and we regret that the outcome left you feeling unheard.

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