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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
320 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 109 service reviews

October 08, 2025

Dwayne in service got me checked in and out in a timely matter. Brought in for the 6.2 engine recall. Also was told ECM had a recall. Both were taken care of while I waited. Dwayne kept me informed about t More

by jon95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne in Service
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September 26, 2025

I purchased a new vehicle that had an oil change service performed by the dealer. When the oil was time to be changed again, the filter was on so tight. It caused extensive time and damage to the vehicle to More

by cMcCarthy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Bednorz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 24, 2025

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by CHRIS@QUALITYBODYSHOPAUSTIN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LANTZ
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September 21, 2025

Great service from my service advisor and all the necessary service items were taken care of in a timely manner. More

by KAREY6929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience with us. We are so glad to hear that your service advisor and the team at Covert Buick GMC Bee Cave took care of everything promptly and to your satisfaction. Providing timely and thorough service is always our goal, and it is wonderful to know we met your expectations. We truly appreciate your trust and look forward to assisting you again.

September 18, 2025

The repairs were made to my truck satisfactorily. The communication from my service advisor was very poor. More

by TALGOLF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback. We are glad to hear the repairs on your truck were completed to your satisfaction, but we are truly sorry that the communication from your service advisor did not meet expectations. Clear and consistent updates are an important part of the service experience, and we appreciate you bringing this to our attention so we can work to improve.

August 22, 2025

Great job on window tinting. My wife and I were so impressed with how Duane Gilder took care of us. He is a fantastic representative of Covert. Same can be said of Marcus Was More

by TIMEX720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words and for recognizing both Duane and Marcus. We’re thrilled to hear that the window tinting exceeded your expectations and that Duane and Marcus provided such a positive and welcoming experience. They truly represent the level of care and service we strive to deliver every day. We’ll be sure to share your feedback with them, and we thank you for always choosing Covert Buick GMC Bee Cave!

August 16, 2025

Lantz Milam checked our 2012 Acadia in for service and kept us apprised of progress. It was quite a bit more work than we expected but we want to keep our bigger Acadia in good shape. More

by MCKENNADAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't work with anyone in Sales or Management but worked with Lantz in service.
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Aug 19, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience! We’re happy to hear that Lantz Milam kept you updated and made sure your 2012 Acadia received the care it needed. We know how important it is to keep your vehicle in great shape, and we appreciate you trusting Covert Buick GMC Bee Cave with your service needs. We look forward to helping you keep your Acadia running strong for years to come!

August 05, 2025

Chris Campion was very knowledgeable on every feature and detail of my new truck. I would highly recommend him to anyone looking into a new vehicle. More

by DAVID_KUBICEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2025 -

Covert Buick GMC Bee Cave responded

Thank you, David! We’re so glad to hear that Chris Campion’s knowledge and attention to detail helped make your truck-buying experience a great one. Your high recommendation means a lot to all of us here at Covert Buick GMC Bee Cave, and we truly appreciate you choosing us for your new vehicle. Enjoy your new truck!

July 16, 2025

Didn't get copies of any paperwork when I left the car. No word about when to expect it back. Noone ever called me back to say it was ready. My son called them and they said he could pick it up. When he ar More

by judyandcody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know names I talked to.
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Jul 29, 2025 -

Covert Buick GMC Bee Cave responded

We’re sorry to hear about the frustration you experienced. Just to clarify, all documents are either emailed or provided on a thumb drive at the time of service—did you happen to check your email for those files? We understand how important communication and timeliness are, and we apologize for the lack of follow-up regarding the vehicle’s readiness. Your experience does not reflect the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.

July 11, 2025

Fantastic experience. Extremely helpful staff and service They did everything possible to make it easy and efficient More

by jwaight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn bird
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Jul 15, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for sharing your fantastic experience! We're thrilled to hear that our team at Covert Buick GMC Bee Cave was able to make the process easy and efficient for you. Our staff works hard to provide helpful, hassle-free service, and it's great to know we delivered on that promise. We truly appreciate your business and look forward to assisting you again in the future! 🚗👍

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