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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
355 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 120 service reviews

December 30, 2025

Chase Smiley was a non pushy thoughtful and considerate salesman and we will call him on our next purchase. More

by Gilbert Riojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2026 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience. We are glad to hear Chase Smiley provided a thoughtful, considerate, and no pressure approach during your visit. That kind of care and professionalism is exactly what we strive for with every guest. We truly appreciate your trust and are happy to know you will reach out to Chase again in the future. Thank you for choosing Covert Buick GMC Bee Cave, and we look forward to assisting you with your next purchase.

December 30, 2025

Chase Smiley found the perfect car for us! Great service, trustworthy- customers for 35 years! More

by TINARIOJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2026 -

Covert Buick GMC Bee Cave responded

Thank you for sharing such wonderful feedback. We are thrilled to hear Chase Smiley helped find the perfect car for you and delivered the level of service you trust. Being loyal customers for 35 years truly means the world to us, and we are grateful for your continued confidence in our team. Thank you for choosing Covert Buick GMC Bee Cave. We look forward to continuing to serve you for many years to come.

December 26, 2025

I really enjoyed working with Ford Elliott. He made the entire experience painless including coordinating some after-market add-ons. I'll be back again when it's time to make the next purchas More

by pcerone
Recommend Dealer
Yes
Employees Worked With
Ford Elliott
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Jan 02, 2026 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience with us. We are happy to hear that working with Ford Elliott made the entire process easy and enjoyable, including coordinating the after market add ons. Making every step as smooth and stress free as possible is always our goal. We truly appreciate your confidence and are glad to know you plan to return when it is time for your next purchase. Thank you for choosing Covert Buick GMC Bee Cave, and we look forward to seeing you again in the future.

December 08, 2025

Matt did a great job getting all of our Yukons in and out for the recalls More

by ACCOUNTSPAYABLE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Dec 17, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the kind feedback. We are glad to hear Matt took great care of getting all of your Yukons handled efficiently for the recalls. Providing timely and dependable service is very important to us, and it is always rewarding to know our efforts made your visit a positive one. Everyone at Covert Buick GMC Bee Cave truly appreciates your trust, and we look forward to being here for you whenever your vehicles need attention.

December 06, 2025

Great service advisor. The work was identified and completed quickly. The waiting area is very nice, clean and comfortable More

by jbratton_73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lantz
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Dec 17, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience with us. We are pleased to hear that your service advisor provided great care and that your vehicle was handled efficiently. It is also wonderful to know you found our waiting area clean and comfortable, as we want every part of your visit to be enjoyable. Everyone at Covert Buick GMC Bee Cave truly appreciates your trust and looks forward to continuing to provide you with attentive and dependable service in the future.

December 04, 2025

Incredibly professional, courteous and helpful. Would highly recommend to anyone. Great dealership all the way around. More

by dgeorge7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ford Elliott
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Dec 17, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the wonderful review and for the recommendation. We are honored to hear that you found our team professional, courteous, and helpful throughout your experience. Providing consistent, high quality service is something we take great pride in. Everyone at Covert Buick GMC Bee Cave truly appreciates your trust and kind words, and we look forward to serving you again whenever you need us.

December 01, 2025

The service at this location is AMAZING. The facilities are very inviting and clean. Employees very nice and helpful. More

by SCOTMURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lantz Milam
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Dec 01, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience with us. Everyone at Covert Buick GMC Bee Cave is delighted to hear that you enjoyed both the quality of our service and the comfort of our facilities. Our team takes great pride in creating a welcoming environment and providing friendly, helpful support at every visit. We truly appreciate your kind words and look forward to seeing you again whenever your vehicle needs attention.

November 19, 2025

The service department is phenomenal when you set an appointment for oil change and air filter and servicing they do it on time and prompt and the charges are very fair I highly recommend covert Bee Cav More

by CCABANISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip
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Dec 01, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience with us. Everyone at Covert Buick GMC Bee Cave is grateful for your kind words and pleased to hear that our service department took great care of you. It is wonderful to know your appointment was handled promptly and that everything was completed just as expected. We appreciate your recommendation and your trust in our team. Please know we are always here to assist you with anything your vehicle may need in the future.

November 06, 2025

Duane, the GMC service rep was fantastic to work with. Truck in and out as promised for a fair price. More

by DEJABLU28SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane in Service
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Dec 01, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the wonderful feedback. Everyone at Covert Buick GMC Bee Cave is glad to hear that Duane provided such a smooth and reliable service experience. It is great to know your truck was completed on time and at a fair price. We truly appreciate you choosing us and look forward to helping you again whenever your vehicle needs attention.

October 24, 2025

This was one of the most horrible experiences I’ve ever encountered in my entire life. I had to fight tooth and nail to even get my vehicle into the service department after the repair that they made only More

by JAISON.STRAMBLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Bennett
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Nov 03, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share such detailed feedback. We sincerely apologize for the experience you’ve described and understand how upsetting and frustrating this situation must have been. The lack of communication and confusion surrounding your repair process clearly did not reflect the level of professionalism and care we strive to provide. We appreciate you acknowledging the service director’s efforts to make things right, but we also recognize that your overall experience fell far short of expectations. Your comments will be reviewed closely with our team to ensure we address the communication gaps and service handling you encountered. Please reach out to our management team directly if you’re open to further discussion so we can continue working toward a resolution that restores your confidence.

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