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COASTAL CONVERTIBLES INC - Service Center

Austin, TX

4.4
98 Reviews
Call Service Center (512) 954-9290

98 Reviews of COASTAL CONVERTIBLES INC - Service Center

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June 06, 2025

Lantz is a rockstar! Always appreciate his service and attention to detail. And my mechanic was also fantastic! More

by cyotethndr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad in finance is superb as well!!!
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June 04, 2025

The entire staff was amazing to work with especially Alex Carranza, my salesman. Alex went above and beyond helping me decide on which SUV to buy then delivering it to me at home! Yay Alex! More

by sreinhartatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Carranza
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Jun 05, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for the wonderful review! We’re thrilled to hear that your experience with the entire team at Covert Buick GMC Bee Cave was amazing, and we’re especially proud of the outstanding service Alex Carranza provided. Going above and beyond is what we strive for, and we're so glad Alex helped you find the perfect SUV and even delivered it to your home! Enjoy your new ride, and don't hesitate to reach out if you need anything—Yay Alex indeed!

May 23, 2025

On time service was just as promised , service manger was really very informative excellent all the way around More

by Jim@coniferre.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Hale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the great review! We’re glad to hear your service experience at Covert Buick GMC Bee Cave was excellent from start to finish. It’s wonderful to know everything was completed on time and that our service manager kept you well-informed throughout the process. We truly appreciate your trust and look forward to serving you again!

May 23, 2025

It is difficult to communicate with the service center because of the answering system. It feels like the service representatives don't feel that it is their job to communicate with customers. It does not More

by KECHENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Byrd
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Jun 05, 2025 -

Covert Buick GMC Bee Cave responded

We’re truly sorry to hear about the difficulty you’ve had reaching our service team—it’s certainly not the experience we want you to have. Due to the recent recall affecting over 600,000 vehicles, our phone lines have been exceptionally busy, which has unfortunately impacted response times. Please know it’s not that we don’t want to speak with you; we’re doing our best to keep up with the increased volume. That said, your concerns about communication are valid, and we’re actively working to improve how we connect with our customers. We're glad to hear the technicians delivered quality work once parts were available, and we appreciate your patience and understanding as we work through these challenges.

May 12, 2025

Everything was spot on. Professional. The experience was everything I expected and more. Thank you Covert team. More

by DJBOSCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bennent
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the great review! We’re thrilled to hear that your experience at Covert Buick GMC Bee Cave was everything you expected and more. Our team takes pride in delivering professional, top-tier service, and it means a lot to know we hit the mark. We appreciate your kind words and look forward to serving you again in the future! – The Covert Buick GMC Bee Cave Team

May 07, 2025

Very helpful and friendly customer service and knowledgeable staff, will definitely send more customers you all way More

by gto_garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt also help us a lot when we took our vehicle for oil change, he was like Clark Kent very helpful and friendly and very powerful like Superman went above and beyond to make sure we were taken care of, 10 stars for Matt
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May 16, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for the kind words! We’re thrilled to hear that you had a great experience with our helpful, friendly, and knowledgeable team at Covert Buick GMC Bee Cave. We truly appreciate your support and your willingness to send more customers our way—it means a lot to us! – The Covert Buick GMC Bee Cave Team

April 20, 2025

My truck runs so much better after the transmission was replaced. I am definitely grateful for the loaner truck that I was given to drive while my truck was getting fixed. I am grateful that my truck is fi More

by jm4694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Covert Buick GMC Bee Cave responded

We’re so glad to hear your truck is running great again! Our team at Covert Buick GMC Bee Cave is always here to make the repair process as smooth as possible—including keeping you on the road with a loaner. We truly appreciate your patience and are happy to see you back behind the wheel. Thanks for trusting us with your vehicle

April 15, 2025

Very nice service dept waiting area, but the music played throughout the dealership is annoying. Select a playlist that is less edgy. More

by cscherer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in Service
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Apr 21, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the feedback! We're glad you enjoyed our service department's waiting area—we work hard to make it comfortable for our guests. We also appreciate your note about the music and will definitely take it into consideration as we continue to improve the experience here at Covert Buick GMC Bee Cave. Thanks again for visiting, and we hope to see you next time!

April 13, 2025

First class experience in both Sales and Service. ..a great staff! I highly recommend this dealership! More

by FLG3D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ford Elliot
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Apr 21, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the fantastic review! We’re thrilled to hear you had a first-class experience with both our Sales and Service teams. At Covert Buick GMC Bee Cave, we’re proud to have a staff dedicated to delivering top-notch customer care. We truly appreciate your recommendation and look forward to serving you again!

April 10, 2025

Best service advisor I have ever had the privilege of dealing with. Very professional and knowledgeable. More

by CPREECE2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Byrd
Report | Print
Apr 11, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for the fantastic feedback! We’re thrilled to hear that you had such a positive experience with your service advisor at Covert Buick GMC Bee Cave. Providing professional, knowledgeable service is what we strive for every day, and it means a lot to know we hit the mark. We truly appreciate your kind words and look forward to taking care of you again in the future! Best regards, Covert Buick GMC Bee Cave Team

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