Covert Buick GMC Bee Cave

The service at this location is AMAZING. The facilities are very inviting and clean. Employees very nice and helpful. The facilities are very inviting and clean. Employees very nice and helpful. More

The service department is phenomenal when you set an appointment for oil change and air filter and servicing they do it on time and prompt and the charges are very fair I highly recommend covert Bee Cav appointment for oil change and air filter and servicing they do it on time and prompt and the charges are very fair I highly recommend covert Bee Caves. More

Duane, the GMC service rep was fantastic to work with. Truck in and out as promised for a fair price. Truck in and out as promised for a fair price. More

This was one of the most horrible experiences I’ve ever encountered in my entire life. I had to fight tooth and nail to even get my vehicle into the service department after the repair that they made only encountered in my entire life. I had to fight tooth and nail to even get my vehicle into the service department after the repair that they made only lasted two months. In my opinion, if a repair is done somewhere and it becomes faulty, I would try to prioritize that person which was not all the case. Once I got my vehicle into the service department, I was then left in the dark for 2 1/2 months with zero communication from anyone. Fortunately, I was provided a loaner vehicle for that duration, however, that took me having to go through GM motors customer service department to even open a case against the dealership. Luckily I was provided the loaner otherwise I would have spent thousands of dollars on a rental vehicle. The advisor I was assigned Matthew Bennett, tried to sell me a new vehicle and get me out of my current vehicle instead of fixing it, threatened to start charging me daily fees if I didn’t bring the loaner truck back, and basically blamed me for my choice of vehicle for the reason it was having issues.The kicker of it all is they had my vehicle this entire time and all that was performed was an oil change and miraculously my truck is fixed. Fortunately, the service Director tried to make things right and got me squared away, but the chaos that it took to get here and knowing that my truck is still not fixed is an issue that needs to be resolved. I could honestly write a book on how baffling my experience was, but those are the cliff notes. More

Disappointed with the overall experience. The service department seriously lacked communication — I had to keep following up myself just to get basic updates on my vehicle. I was originally t The service department seriously lacked communication — I had to keep following up myself just to get basic updates on my vehicle. I was originally told the repairs would take 7days, but it ended up taking much longer with no clear explanation or heads-up about the delay. A simple update or transparency would have gone a long way. Unfortunately, this experience didn’t meet the level of service I expected. More

Dwayne in service got me checked in and out in a timely matter. Brought in for the 6.2 engine recall. Also was told ECM had a recall. Both were taken care of while I waited. Dwayne kept me informed about t matter. Brought in for the 6.2 engine recall. Also was told ECM had a recall. Both were taken care of while I waited. Dwayne kept me informed about the process and friendly and personable. More

I purchased a new vehicle that had an oil change service performed by the dealer. When the oil was time to be changed again, the filter was on so tight. It caused extensive time and damage to the vehicle to performed by the dealer. When the oil was time to be changed again, the filter was on so tight. It caused extensive time and damage to the vehicle to remove the filter. More