Covert Cadillac Bee Cave

Covert Cadillac Bee Cave responded

Thank you so much for your kind words. We are thrilled to hear that our service team has made such a positive impression and that Wade has built a relationship with you that feels like a true partnership. That level of trust means so much to us. At Covert Cadillac Bee Cave, we are committed to providing thoughtful, attentive service and making every visit feel welcoming and supportive. We truly appreciate your continued confidence in Covert Cadillac Bee Cave and look forward to taking great care of you in the future.

Covert Cadillac Bee Cave responded

Thank you for taking the time to share this feedback. We are very sorry to hear that your experience after the purchase did not meet expectations. We understand how frustrating it is to feel that certain vehicle features were misrepresented and that the warranties discussed were not properly addressed or installed as expected. This is not the level of communication, accountability, or follow through that any customer should receive. We also understand your disappointment in having to discover these issues on your own by reviewing the documentation rather than being proactively informed. Your concerns are valid, and we appreciate you bringing them to our attention. We value your loyalty as a repeat customer and regret that this experience fell short of the standard you have come to expect. Thank you again for your honest feedback. It gives us the opportunity to recognize where we need to do better.

Covert Cadillac Bee Cave responded

Thank you so much for your thoughtful review. We are delighted to hear that Jenn provided such kind, patient, and helpful service while also making the experience more enjoyable with her sense of humor. It is also wonderful to know that you found our facility clean and that your service was completed efficiently. At Covert Cadillac Bee Cave, we are committed to making every visit comfortable, professional, and centered on excellent care. We truly appreciate your kind words and thank you for choosing Covert Cadillac Bee Cave.

Covert Cadillac Bee Cave responded

Thank you for sharing your feedback. We are very sorry to hear that your experience left you feeling this way. There is no excuse for a customer to come away feeling misled or disrespected, and we understand how upsetting and frustrating that must have been. We take concerns about professionalism, communication, and trust very seriously. What you described is not the experience we want anyone to have, and we regret that we did not earn your confidence. We appreciate you taking the time to speak honestly about your visit, and your feedback makes clear that there are areas where improvement is needed.

Covert Cadillac Bee Cave responded

Thank you so much for the kind review. We are grateful to hear that our team has been so supportive and has taken great care of your vehicles. It is also wonderful to know that the convenience of our Bee Cave location has been a benefit to you. At Covert Cadillac Bee Cave, we are committed to providing dependable service and a caring experience every time you visit. We truly appreciate your trust and thank you for choosing Covert Cadillac Bee Cave.

Covert Cadillac Bee Cave responded

Thank you for bringing this to our attention. We are very sorry to hear that all of the requested repairs were not completed and that your vehicle was returned in worse condition than when you dropped it off. Finding dirt and footprints inside the vehicle is disappointing enough, but the razor blade left behind is especially concerning and unacceptable. This falls well short of the level of care, attention, and safety that should be provided during any service visit. We appreciate you taking the time to share these details, because this kind of feedback makes clear where improvement is needed.

Covert Cadillac Bee Cave responded

Thank you so much for the wonderful review. We are delighted to hear that Juan provided great customer service and helped you select the perfect vehicle for your needs. That guidance and attention to detail are exactly what we strive for with every guest. At Covert Cadillac Bee Cave, our commitment is to make the buying experience smooth, informative, and enjoyable from start to finish. Your recommendation truly means a lot to our entire team. We sincerely appreciate you choosing Covert Cadillac Bee Cave and look forward to assisting you again in the future.

Covert Cadillac Bee Cave responded

Thank you so much for sharing your experience. We are truly grateful for your kind words and for recognizing Jennifer, our service team, and management for going above and beyond to take care of your XT6. Providing a loaner and delivering your vehicle once the work was completed is all part of our commitment to making service as convenient and stress free as possible. At Covert Cadillac Bee Cave, we believe taking care of our customers does not stop after the sale, and it means a great deal to know you felt that extra effort. We are proud to continue the tradition of serving Austin and the surrounding communities with dedication and care. Thank you for being part of the Covert Cadillac Bee Cave family.

Covert Cadillac Bee Cave responded

Thank you so much for the fantastic review. Purchasing a vehicle sight unseen from out of state is a big decision, and we are honored you trusted us with it. We are thrilled to hear that Juan Carlos Deleon and Daniel Souza made the process smooth and professional all the way from Florida. Making long distance purchases simple, transparent, and stress free is something we take great pride in at Covert Cadillac Bee Cave. Your recommendation means a great deal to our entire team. Thank you for choosing Covert Cadillac Bee Cave, and enjoy your new Cadillac. If you ever need anything, we are just a call away.