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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
201 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 201 reviews

August 19, 2024

All staff were very professional and easy to work with. Good overall experience. Thank you More

by rzegles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Val, Chris
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your positive feedback! We’re delighted to hear that you had a good overall experience with our professional team at Covert Cadillac Bee Cave. We strive to make every interaction smooth and enjoyable, and it’s great to know that we met your expectations. If you need any further assistance or have questions in the future, don’t hesitate to reach out. Thank you for choosing Covert Cadillac Bee Cave!

August 19, 2024

great customer service, your facility is awesome, time spent was worth the drive and I will definitely recommend your facility to my friends. Thank you. More

by denniskalec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel,Coach and Sandra
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Dennis, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that you found our facility to be top-notch. It's always our goal to make every visit worth the drive, and we're glad to know we succeeded. We truly appreciate your recommendation and look forward to welcoming you and your friends to Covert Cadillac Bee Cave in the future. If you need anything else, don’t hesitate to reach out. Thanks again!

August 18, 2024

Everyone is always so nice--great customer service. They offered to take me to the mall and pick me up. More

by AUSTINJENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada and Mike
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Jennifer, Thank you for your kind words! We’re thrilled to hear that you experienced great customer service at Covert Cadillac Bee Cave and that our team went the extra mile by offering to take you to the mall and pick you up. Providing exceptional service and making our customers feel valued is our top priority. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. Thanks again for choosing Covert Cadillac Bee Cave!

August 18, 2024

Excellent service and very attentive staff would recommend to any person needing a new car More

by kendalstewart1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coach
Report | Print
Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Kendal, Thank you for the glowing review! We’re delighted to hear that you received excellent service and found our staff at Covert Cadillac Bee Cave to be attentive. Your recommendation means a lot to us, and we’re thrilled that you had a positive experience. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thanks again for choosing Covert Cadillac Bee Cave!

August 18, 2024

All around great place! Alex Davis best sales rep! Super knowledgeable and provided great service! I highly recommend him More

by HEATHERA78745
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Davis Edgar
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Heather, Thank you for the fantastic review! We’re thrilled to hear that you had such a positive experience at Covert Cadillac Bee Cave and that Alex Davis stood out with his knowledge and service. We’re proud to have him on our team and appreciate your high recommendation. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thanks again for your kind words and for choosing Covert Cadillac Bee Cave!

August 18, 2024

Covert Cadillac Bee Cave was far superior to Covert Cadillac on 183. The employees from top to bottom were only concerned with helping customers. No pushy people. More

by patsyann16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valentin Shvits
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Pat, Thank you for your feedback! We’re delighted to hear that your experience at Covert Cadillac Bee Cave was so positive and that our team provided the helpful and non-pushy service we strive for. It’s great to know that we made a significant difference compared to your previous experience elsewhere. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!

August 17, 2024

Sale of the vehicle was good. However, my experience with the service department was disappointing. Low communication, and did not thoroughly address the major issue. More

by delvis_ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not mentioning
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

DeepPocket869, I’m sorry to hear about your disappointing experience with our service department. It’s important to us that all aspects of your visit meet your expectations, and I apologize for any lack of communication and for not fully addressing the issue you encountered. To resolve this matter effectively, it would help to know who you are so we can properly address your concerns. Please contact Dan Depew, our Service Director, directly at 512-861-0603. He will be able to discuss your experience in detail and work towards a satisfactory resolution. Thank you for bringing this to our attention.

August 17, 2024

Things were completed as promised. I just wish the waiting area had Coke or Pepsi available, not a coffee drinker. More

by radatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
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Aug 19, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your feedback! We’re glad to hear that everything was completed as promised at Covert Cadillac Bee Cave. We appreciate your suggestion about having Coke or Pepsi available in the waiting area. Providing a comfortable experience for our customers is important to us, and we’ll take your input into consideration as we work to enhance our amenities. If you have any other suggestions or need further assistance, please let us know. Thanks for choosing Covert Cadillac Bee Cave!

August 17, 2024

The technician couldn’t duplicate or hear the issue it was in for and so they did nothing. I asked for a second opinion and none was given. Needless to say, soon after I drove off the problem rose up agai More

by JEFFREYSMITH703
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Aug 20, 2024 -

Covert Cadillac Bee Cave responded

Jerrrey, Thank you for your feedback. I’m sorry to hear about the difficulties you’ve experienced with your recent service visit. We strive to address all issues thoroughly and your situation sounds frustrating. Please reach out directly to Dan Depew, our Service Director, at 512-861-0603. He would like to get more details and work on resolving this matter to your satisfaction. Your feedback is important to us, and we want to ensure we make the necessary improvements.

August 16, 2024

From the Sales folks, to the service department (Shout out to Jennifer), xxxx, even the finance department, folks here are great. They take pride in their work and it shows. More

by karim7783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Zack
Report | Print
Aug 16, 2024 -

Covert Cadillac Bee Cave responded

Karim, Thank you so much for your glowing review! We’re thrilled to hear that you had a fantastic experience with our team at Covert Cadillac Bee Cave. A special shout-out to Jennifer and everyone in the sales, service, and finance departments—we’ll make sure to pass along your kind words. It’s wonderful to know that our pride in our work is evident in your experience. We look forward to assisting you again in the future!

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