Covert Cadillac Bee Cave

Covert Cadillac Bee Cave responded

Thank you for the kind review! We’re happy to hear you received prompt, courteous service and enjoyed the comfortable surroundings at Covert Cadillac Bee Cave. Wade is a true asset to our team, and we’re glad he’s your go-to! We look forward to working with you again as well.

Covert Cadillac Bee Cave responded

Thank you so much for the wonderful review! We're thrilled to hear that Arron Deck and Juan Carlos at Covert Cadillac Bee Cave provided a great experience and took the time to listen and answer all your questions. It’s always our goal to match the right vehicle with the right person, and we’re so glad you found exactly what you were looking for in your new CT5. We hope you enjoy every mile and look forward to being here for you in the years to come. Congratulations again, and thank you for choosing Covert Cadillac Bee Cave! Best regards, Covert Cadillac Bee Cave Team

Covert Cadillac Bee Cave responded

Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. You're absolutely right, and we want to acknowledge that we made a mistake in delivering your vehicle without completing the state inspection. That should not have happened, and we sincerely apologize for the oversight. We’re glad your salesperson responded quickly and worked to get that taken care of, and as a gesture of apology, our manager filled up your gas tank to help offset the inconvenience. While we know that doesn’t completely make up for the frustration, we hope it showed our effort to make things right. We also hear your concerns about communication, and we agree—no customer should ever feel like they’re being put on the back burner. We’re taking your feedback seriously and using it to improve how we stay in touch with our customers after the sale. Thank you again for giving us the opportunity to earn your business. We do hope you’re enjoying your Challenger, and if there’s anything more we can do to assist you, please don’t hesitate to reach out.

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear that Wade took such good care of you during your visit to Covert Cadillac Bee Cave. Going the extra mile—like securing a loaner vehicle when none were available—is exactly the kind of service we strive to provide. We’re happy your vehicle was repaired quickly and appreciate you trusting us with your service needs. Don’t hesitate to reach out if there’s anything we can help with in the future! Best regards, Covert Cadillac Bee Cave Team

Covert Cadillac Bee Cave responded

Thank you for the incredible review! We're thrilled to hear that your experience at Covert Cadillac Bee Cave stood out for its exceptional service and commitment to communication. Our team takes great pride in delivering a personalized and attentive experience, and it means a lot to know that came through during your visit. We truly appreciate your high recommendation and look forward to continuing to provide that same top-level care anytime you need us. Best regards, Covert Cadillac Bee Cave Team

Covert Cadillac Bee Cave responded

Thank you so much for the kind words! We're thrilled to hear that Wade has been consistently patient and informative throughout your journey with us at Covert Cadillac Bee Cave. It’s always great to know that our service department continues to meet your expectations—and we’re glad you enjoyed the beverages and snacks too! We truly appreciate your continued trust and look forward to serving you for many more visits to come. Best regards, Covert Cadillac Bee Cave Team

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear that your experience at Covert Cadillac Bee Cave was both professional and informative. Our team takes pride in knowing our vehicles inside and out, and it’s wonderful to know that made a difference for you. We truly appreciate your trust and look forward to helping you with future vehicle purchases. See you next time! Best regards, Covert Cadillac Bee Cave Team

Covert Cadillac Bee Cave responded

Thank you so much for the incredible review! We’re thrilled to hear that Ira and the entire team at Covert Cadillac Bee Cave delivered the best customer service you’ve experienced when purchasing a vehicle. That’s exactly what we strive for with every guest! We’re also glad to hear Javier made your delivery just as smooth and professional—he’s a fantastic part of our team. Your recommendation means the world to us, and we look forward to helping you again in the future. Best regards, Covert Cadillac Bee Cave Team

Covert Cadillac Bee Cave responded

Thank you for the kind words! We’re so glad to hear that Christian and Eddie took great care of you and made sure you were fully satisfied with your purchase. That level of dedication is what we strive for every day here at Covert Cadillac Bee Cave. We truly appreciate your business and your recognition of their great customer service. Enjoy your new vehicle, and we look forward to seeing you again down the road! Best regards, Covert Cadillac Bee Cave Team

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear you had a positive experience during your service visit at Covert Cadillac Bee Cave. Providing excellent customer service and clear communication is always our priority, and we’re happy we could take care of the dent repair quickly while you waited. We truly appreciate your trust and look forward to assisting you again in the future! Best regards, Covert Cadillac Bee Cave Team