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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
201 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 201 reviews

March 29, 2025

Great customer service and communication during my service visit. The repair of the small dent in driver side rear door was handled while I waited. More

by georgeduda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sousa Sales and Zachary service
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Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear you had a positive experience during your service visit at Covert Cadillac Bee Cave. Providing excellent customer service and clear communication is always our priority, and we’re happy we could take care of the dent repair quickly while you waited. We truly appreciate your trust and look forward to assisting you again in the future! Best regards, Covert Cadillac Bee Cave Team

March 29, 2025

Good communication and updates. Work done quickly and throughly. Friendly staff and recognized me when I walked in More

by galbraithja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the great feedback! We’re so glad to hear that your experience at Covert Cadillac Bee Cave was smooth, efficient, and welcoming. Good communication and timely service are what we aim for, and it’s always nice to hear that our team made you feel recognized and valued. We truly appreciate your continued trust and look forward to seeing you again soon! Best regards, Covert Cadillac Bee Cave Team

March 26, 2025

Fast and easy to work with to get the vehicle you want at a good price More

by jhctexas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Mullican
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Mar 28, 2025 -

Covert Cadillac Bee Cave responded

We’re thrilled to hear that your experience at Covert Cadillac Bee Cave was fast, easy, and got you into the vehicle you wanted at a great price—that’s exactly what we strive for! We appreciate your business and look forward to helping you again down the road. Enjoy your new ride! 🚗💨🙌

March 26, 2025

Wade helped me in a time of need. ..had everything ready to go when my Escalade was towed in... More

by daryl8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
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Mar 28, 2025 -

Covert Cadillac Bee Cave responded

We’re so glad Wade was there for you when you needed it most. Having everything ready to go when your Escalade was towed in is exactly the kind of attentive service we aim for at Covert Cadillac Bee Cave. We truly appreciate you taking the time to share your experience, and we’re always here whenever you need us—on the road or in the service bay. 🚗🔧🙌

March 23, 2025

Great customer service. I will definitely be going back to buy another car from this dealer. More

by info@voyagetahoe.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arron Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Covert Cadillac Bee Cave responded

We’re thrilled to hear you had a great experience at Covert Cadillac Bee Cave and that our customer service stood out to you. It means a lot that you’re already planning to come back for your next vehicle—that’s the highest compliment we can receive! We’ll be ready to help whenever you’re ready for that next ride. See you again soon! 🚗🙌

March 22, 2025

Worst sales experience ever , worst sales man ,sales manager,and a worst general manager, will never come back , never tried to find a solution from 3 levels of sales. ,found a newer XT6 ,with less mi More

by Hezilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edgar Rojo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience—though we’re truly sorry to hear it was such a frustrating one. It’s clear we fell short of your expectations, and for that, we sincerely apologize. Your feedback is being taken seriously, and we understand how important it is to feel heard and valued, especially when making a major purchase like this. We regret that a resolution wasn’t reached and that communication did not meet your expectations.

March 15, 2025

Attentiveness was excellent, even going beyond and setting up an appt with the VW service center. But I bought the car from Covert and it had not been fully checked out by them and the engine light ca More

by NATALIEB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in Finance
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Mar 28, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your feedback, and we're truly sorry to hear about the issues you've experienced. While we’re glad to know the team was attentive and helped coordinate service, we completely understand how frustrating and disappointing it must have been to encounter mechanical issues so soon after your purchase. That’s not the kind of experience we ever want for our customers. Your concerns are being taken seriously, and we’re reviewing the situation to understand what went wrong and how we can do better moving forward. We appreciate you bringing this to our attention and hope there’s a chance to make things right.

March 15, 2025

The service is personalized. Scheduling is easy. Communication about needed services is clear. Relaxed atmosphere. More

by JENIANNESELF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Mar 28, 2025 -

Covert Cadillac Bee Cave responded

We’re so glad to hear that your experience at Covert Cadillac Bee Cave was smooth and personalized from start to finish. From easy scheduling to clear communication and a relaxed atmosphere—that’s exactly the kind of service we aim to provide every time. We appreciate your trust and look forward to serving you again soon! 🚗🛠️😊

March 13, 2025

Always ask for Arron (aka Coach) Additional words to meet the very silly fifteen word minimum. More

by scrippsc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arron Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Covert Cadillac Bee Cave responded

We couldn’t agree more—Arron (aka Coach) is a true standout, and we’re lucky to have him on the team here at Covert Cadillac Bee Cave. He’s all about delivering top-notch service and making every visit a great one. We appreciate your support and look forward to seeing you again soon! 🚗🙌💯

March 11, 2025

They may have checked my wipers, but today, only 10 days later, the windshield wiper on my side leaves residue on the windshield....doesn't wipe it clean. It's fine when the weather isn't bad, but when it More

by mwinfrey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Mar 28, 2025 -

Covert Cadillac Bee Cave responded

Thank you for bringing this to our attention—we’re sorry to hear about the issue with your windshield wiper. Your safety is incredibly important to us, and we understand how frustrating and concerning it is when something like this isn’t working properly, especially in bad weather. Even with recent service, it sounds like the wiper may need to be re-checked or replaced, and we’d be happy to help make that right. Please don’t hesitate to reach out so we can take a closer look and ensure your vehicle is safe and ready for the road.

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