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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
201 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 201 reviews

January 18, 2025

Covert bee cave was great. Unfortunately I was sold a car from Covert in North Austin that turned out to be a lemon. After 6 months in and out of both dealerships I ultimately More

by ANTONIO GANDARILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach and Matt in service
Report | Print
Jan 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience. While we’re truly sorry to hear about the challenges you faced with your vehicle, we’re grateful that Covert Cadillac Bee Cave could provide you with the support and service you deserved during this process. Our team is committed to delivering top-notch customer care, and it means a lot to know that we made a positive impact for you. We appreciate your patience and trust in us, and while we wish the overall situation had turned out differently, we’re glad we could be there to assist you. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

January 18, 2025

Anthony was wonderful to work with. He listened to us and worked very hard to address our issues and make us a wonderful deal. More

by aploch
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your kind words! We’re delighted to hear that Anthony provided such a great experience, taking the time to listen and work hard to find the perfect deal for you. At Covert Cadillac Bee Cave, we pride ourselves on delivering top-tier customer service, and it’s wonderful to know Anthony made your visit so positive. We truly appreciate your business and look forward to assisting you again in the future. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything!

January 17, 2025

Wade Higginbotham has done a great job in helping us with our Escalade. He's been great. Very responsive to our questions and concerns. His help and service is much appreciated. More

by markc16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ira Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade Higgenbotham
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Jan 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for sharing your experience! We’re delighted to hear that Wade Higginbotham provided you with excellent service and support for your Escalade. At Covert Cadillac Bee Cave, we take pride in delivering top-tier customer care, and Wade’s responsiveness and dedication are great examples of that commitment. We truly appreciate your kind words and your trust in us. If there’s anything else we can do for you in the future, don’t hesitate to reach out. Enjoy your Escalade!

January 17, 2025

They where the easiest to work with and worked hard to make a deal work for me and I could not be happier with them and the car. Highly recommend Tom and Christian Rupp they are the best More

by groesbeck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Rupp FNI
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Jan 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re so glad to hear that Tom and Christian Rupp made your car-buying experience smooth and hassle-free. At Covert Cadillac Bee Cave, we’re committed to working hard to find the best deals for our customers, and it’s great to know that you’re thrilled with both your experience and your new car! We truly appreciate your recommendation and your trust in us. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new ride!

January 17, 2025

Its the best Tom and Christian were the best! They made everything work for me above and beyond More

by groesbeck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
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Jan 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that Tom and Christian went above and beyond to make everything work for you. At Covert Cadillac Bee Cave, we’re committed to providing top-notch service and ensuring every customer has a seamless and enjoyable experience. We truly appreciate your support and kind words. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new vehicle!

January 15, 2025

The complete purchasing process was very straightforward and easy. Sam was a great sales person that listened to what we wanted and willing to find anwers to our questions. Highly recommend Covert Cadilla More

by RLOPEZ601
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Sohail
Report | Print
Jan 15, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that your purchasing experience at Covert Cadillac Bee Cave was straightforward and easy. Sam is truly dedicated to listening to our customers’ needs and ensuring all questions are answered, so it’s wonderful to see his efforts recognized. Your recommendation means the world to us, and we’re grateful to have had the opportunity to assist you. If there’s anything else we can do, please don’t hesitate to reach out. Enjoy your new vehicle, and thank you for choosing Covert Cadillac Bee Cave!

January 15, 2025

Initial experience went well but then car was returned with cracked windshield. Service rep didn't mention it when returning the car. Once I noticed it I went back in and asked about the damaged windshie More

by KHOWARD847
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Matt LeBlanc
Report | Print
Jan 29, 2025 -

Covert Cadillac Bee Cave responded

We appreciate your feedback and sincerely apologize for the frustration you experienced. Transparency and quality service are extremely important to us, and we regret that your concerns about the windshield weren’t addressed more thoroughly at the time of your vehicle’s return. We understand how concerning it is to discover unexpected damage, and we’d like the opportunity to review the situation further. Please reach out to us directly so we can discuss this in more detail and see how we can assist. Your satisfaction is important to us, and we want to do our best to make things right.

January 11, 2025

I was in your dealership last year for repair work and I was so impressed I came back this year and bought a car. More

by TRUAXTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos DeLeon
Report | Print
Jan 15, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your amazing review! We’re thrilled to hear that your positive experience with our service department at Covert Cadillac Bee Cave last year made such a lasting impression. It’s an honor that you returned to purchase your vehicle with us this year. Our team is dedicated to delivering top-notch service and ensuring every customer feels valued and appreciated. If there’s anything more we can do for you, whether for your new car or in the future, don’t hesitate to let us know. Congratulations on your new vehicle, and welcome to the Covert Cadillac Bee Cave family!

January 10, 2025

I had an amazing experience. Jenn was a great service advisor. Very happy!! I had to return because I picked up a nail. They helped me with that also. More

by Dakdal2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada
Report | Print
Jan 15, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your kind words! We’re so glad to hear you had an amazing experience at Covert Cadillac Bee Cave. Jenn truly embodies the dedication and professionalism we strive for, and we’re thrilled she provided such excellent service. We’re also happy our team could quickly assist with the nail issue and get you back on the road. Your satisfaction is our top priority, and we’re here whenever you need us. Thank you for choosing Covert Cadillac Bee Cave, and we look forward to serving you again!

January 10, 2025

Arron was so kind, helpful and communicative through this whole process. He was very clear about what was happening and what we were waiting on. Even when I was impatient he never acted inconvenienced by me More

by Kelsea.Hardison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arron Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Covert Cadillac Bee Cave responded

Thank you so much for your thoughtful review, Kelsea! We’re thrilled to hear about the exceptional experience you had with Arron at Covert Cadillac Bee Cave. Providing clear communication, kindness, and helpfulness throughout the process is exactly what we strive for, and it’s wonderful to see Arron exemplify these values. We understand that waiting can be tough, and we’re so glad Arron’s professionalism and patience made the experience more comfortable for you. Thank you for trusting Covert Cadillac Bee Cave, and we look forward to assisting you again in the future!

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