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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.6
119 Reviews
Call Service Center (512) 900-7062

119 Reviews of Covert Cadillac Bee Cave - Service Center

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September 10, 2024

It starts with the expert and personalized attention from Jen Estrada, my service consultant. Technician Rob did an amazing job diagnosing and repairing my engine electrical system. My 2002 Escalade with 171 More

by BENOCHJ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada. Rob technician.
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Sep 11, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We're thrilled to hear that Jen Estrada provided you with expert and personalized attention, and that Technician Rob did an amazing job with your engine electrical system. It’s wonderful to know that your 2002 Escalade is running like new again thanks to their hard work. At Covert Cadillac Bee Cave, we take pride in helping maintain and enhance your favorite vehicles, no matter their age or mileage. If you need any further assistance or have any other vehicle needs, we're here to help. Thank you for choosing us!

September 10, 2024

Great service from wonderful people always make the service department very nice to visit every time. More

by sreinhartatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn
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Sep 11, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're so glad to hear that you consistently have a positive experience with the service department at Covert Cadillac Bee Cave. It’s our goal to provide exceptional service and create a welcoming environment every time you visit. Your feedback means a lot to us, and we look forward to continuing to serve you with the same level of care and professionalism. If you need anything else, just let us know!

September 10, 2024

Very nice atmosphere with very courteous sales team With a very comfortable wedding lounge there. More

by harrisk808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Rojo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the atmosphere at Covert Cadillac Bee Cave and found our sales team to be courteous. We're also glad you appreciated our comfortable lounge area. Creating a welcoming and pleasant experience for our customers is a top priority, so your feedback means a lot to us. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

September 09, 2024

Covert pushes products and services upon "not so knowledgeable" customers I.E my wife that are not needed. Even on the receipt, it says when it should be needed but still sell it. I even went as More

by MATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wade, Higginbotham
Report | Print
Sep 10, 2024 -

Covert Cadillac Bee Cave responded

Matt, Thank you for your feedback. We apologize if you felt your wife was pressured during her visit. Our goal is to provide thorough recommendations based on the current condition of your vehicle and the manufacturer’s guidelines. We performed the services you requested, which were recommended to ensure your vehicle remains in optimal condition. We appreciate your input and will use it to improve our communication and service practices. If you have any further concerns, please feel free to contact us directly.

September 08, 2024

The entire staff was so fast and friendly! Got in and they immediately took care of me and even arranged a shuttle back home and picked me up when my car was ready. More

by SAMEER SONTAKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada, Kirk
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Sep 09, 2024 -

Covert Cadillac Bee Cave responded

Sameer, Thank you for your wonderful review! We’re delighted to hear that the entire staff at Covert Cadillac Bee Cave provided you with fast and friendly service. It’s great to know that we were able to arrange a shuttle for you and make your visit as convenient as possible. Your satisfaction is our priority, and we’re glad we could meet your needs efficiently. If you have any more questions or need further assistance, don’t hesitate to reach out. Thanks for choosing us!

September 08, 2024

I always have a great experience at this dealership. I would also recommend it to anyone who has a Cadillac. More

by JASON.JAMISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Sep 09, 2024 -

Covert Cadillac Bee Cave responded

Jason, Thank you so much for your continued support and positive feedback! We’re delighted to hear that you always have a great experience at Covert Cadillac Bee Cave. Your recommendation means a lot to us, and we’re thrilled to know you’d suggest our dealership to fellow Cadillac owners. If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to serving you again in the future!

September 07, 2024

Wade provided excellent service, as per usual. We never have a bad experience at this location. More

by BSAUNDERS1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham
Report | Print
Sep 09, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that Wade consistently provides excellent service at Covert Cadillac Bee Cave. It’s great to know that you always have a positive experience with us. We appreciate your continued trust and support. If you need anything else or have any questions, don’t hesitate to reach out. Thanks for choosing us!

September 06, 2024

Have always had a great experience with Covert Bee Cave! The people there are just top notch! More

by coryfleitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade & Michael
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Sep 09, 2024 -

Covert Cadillac Bee Cave responded

Cory, Thank you for your continued support and great feedback! We’re thrilled to hear that you’ve always had a positive experience with us at Covert Cadillac Bee Cave. Our team takes pride in providing top-notch service, and we’re delighted that it shows. If you need anything else or have any questions, we’re here to help. Thanks again for choosing us!

September 06, 2024

Wade Higginbotham provided great service. Work was performed on time and in a competent manner. More

by GLYNN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
wade higgenbotham
Report | Print
Sep 09, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your positive feedback! We’re delighted to hear that Wade Higginbotham provided you with great service at Covert Cadillac Bee Cave. It’s wonderful to know that the work was completed on time and to your satisfaction. We appreciate your kind words and look forward to assisting you again in the future. If you have any more questions or need further assistance, feel free to reach out.

September 06, 2024

Friendly and professional. And thorough. Can always get to my issue quickly and always have a loaner car available. This last item is extremely important to me. More

by Jshaw20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ira Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer in service is great.
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Sep 06, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear that you’ve had a positive experience with our friendly and professional team at Covert Cadillac Bee Cave. It’s great to know that our thorough service and availability of loaner cars have made a difference for you. We understand how important convenience is, and we’re glad we could meet your needs. If there’s anything more we can do for you, please don’t hesitate to reach out.

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