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Covert Cadillac

Austin, TX

4.6
1,035 Reviews
Discover Covert Cadillac – Austin’s Premier Cadillac Dealership Since 1909 For over 116 years, Covert Cadillac has proudly served Austin, Round Rock, Cedar Park, Leander, Liberty Hill, Georgetown, and the greater Central Texas region with an unmatched legacy of luxury and service. As a family-owned and operated Cadillac dealership, we specialize in new Cadillac models, Certified Pre-Owned Cadillacs, and a wide selection of quality used vehicles from various makes and models. At Covert Cadillac, we’re committed to delivering a red carpet vehicle experience from start to finish. Whether you're shopping for a luxury sedan or a performance SUV, our expert sales team is here to guide you every step of the way - with competitive financing, seamless trade-ins, and transparent pricing. Our dedication doesn’t end at the sale. Our factory-trained and GM-certified technicians are here to keep your vehicle running at its best. From routine maintenance to precision repairs, we service all GM vehicles with care, offering extended service hours and exceptional customer support to keep you moving. Come see why generations of Central Texans have trusted Covert Cadillac. Experience the Covert Commitment - where luxury meets legacy.
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11750 Research Blvd Suite B

Austin, TX

78759

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Showing 1,035 reviews

January 03, 2024

Thank you Shane and Brian for making my buying process smooth and simple! All I had to do was come sign the paperwork! I highly recommend them! They were very professional and listen to my needs and wants More

by Jehryca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leticia Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kafui Dzubey-Dzide
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Raygo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Huerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hauser
November 16, 2023

They are terrible at setting customer expectations. about cost and duration of needed service. Went in for a flat tire. Took all day and said simple puncture could not be repaired. Total cost over $300 More

by grammycodger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 22, 2023 -

Covert Cadillac responded

We are sorry to hear that your experience with our Service Department was unsatisfactory. Please call our Service Manager Nathan at (512)583-3476 so you can discuss your experience with him.

November 13, 2023

The processed was smooth. The only cons is the trade-in price for my Cadillac was a little low. More

by websayt
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kailey Hahn
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

David was so amazing to work with! We called asking about an Escalade ESV well after 6p. He got us pictures, video and got my car appraised site unseen with pics and info we shared. He More

by R.E.ANGULO80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Bislar
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2023

I have purchased a number of Cadillac cars from Covert. The experience has always been a pleasure. The sales team is professional and especially Tony. Thanks Covert More

by Spearsml320
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2023

Everyone we dealt with was helpful, informative and pleasant. This was my 3rd car from Covert. More

by Judyswinehart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Glenn
September 05, 2023

They tried to squeeze every penny out of you for a highly overpriced car. Started at $5,000 over book value!!!! Very poor car salespeople in the company. Don't know how the negotiate for a reasonable deal More

by smarter than you
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Gavin Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Covert Cadillac responded

Thank you for reaching out! Our apologies for your experience and would like to discuss this with you. Please contact Sherry, Customer Relations Manager at 512-583-3416. Best Regards!

August 14, 2023

We saw a Cadillac in Cargurus so we decided to visit the dealer. When we got there we came in waited for someone to come help us but no one came we were just standing there in the entrance. There was this g More

by ouabrida16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I dont know her name
Aug 15, 2023 -

Covert Cadillac responded

Hello! I'm so sorry for your experience and would like to discuss this with you. Please reach out to Sherry, Customer Relations Manager to discuss this issue. 512-583-3416 Best Regards!

May 09, 2023

This advisor in concert with a lying technician and service manager tried to convince me that my 2002 Escalade needed service on a leaking rear axle seal which I had repaired elsewhere 3 months earlier More

by Jeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Gibson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan service manager
May 09, 2023 -

Covert Cadillac responded

Hi Jeb, I'm so sorry to hear about your previous experience at our location. I'm glad that our store at the Bee Cave location was able to meet your needs and concerns. Best Regards!

May 10, 2023 -

Jeb responded

Being sorry is blowing smoke and mirrors in my face. Severely disciplining the lying mechanic for bloating the job for my vehicle and others, the indifferent Service Manager who only wanted to be out by 5pm, and the belligerent Service Advisor would show your intention to improve on this dismal performance to a long term customer. And yes, Covert Cadillac West sets the pace and you guys should take lessons in honesty, integrity, and customer satisfaction from them.

April 13, 2023

The service was outstanding. Very professional and knowledgeable about everything. Will always come back for great service. Thank you !! More

by Janice_f_roberts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kafui Dzubey-Dzide
5.0
This rating includes all reviews, with more weight given to recent reviews.
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