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45 Reviews of Covert Cadillac - Service Center
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June 24, 2025
If transparency matters to you, be extremely cautious with Cadillac Covert. Let me be very clear: if they had been upfront as they claim to be, they would have started by saying their labor rate is $2 with Cadillac Covert. Let me be very clear: if they had been upfront as they claim to be, they would have started by saying their labor rate is $249/hour and that my warranty company only covers $170/hour. Instead, I was told, “They’re only covering half the cost,” which was misleading at best. I was also told that “the mechanic is going to take some time off the job and give me a $100 discount.” That turned out to be false. My warranty company approved 2.8 hours of labor, and it looked like this shop tried to inflate the time. Do I know that for a fact? No—but the way things played out sure makes it seem that way. They also never mentioned you were overcharging for parts, or that you were tacking on an $85 charge for a battery test after installing the battery. That was never explained upfront. In fact, a lot of important details were left out—including what actually got communicated to the warranty adjuster. Had I known the full picture, I would’ve stopped the work on my vehicle immediately. They claim to have highly qualified technicians, but an ASE certification for the shop just means one certified tech. I know you’ll say your people are GM or Cadillac-certified, but that just means they specialize in those brands. That doesn’t justify the lack of transparency. And here’s another red flag: they waived the diagnostic fee, but that wasn’t reflected in the warranty claim. Instead, the $85 battery test was added. Why? That makes no sense—unless it was a way to recoup cost without notifying me. They told me dealerships are always more expensive. That’s just not true. I take my GMC to Covert right next door, and they’ve actually been less expensive than independent shops I’ve used. So that argument doesn’t hold up either. Here’s the bottom line: they may not have lied, but they definitely weren’t honest or upfront—and that matters just as much. Because of the way this was handled, I lost the ability to make an informed decision about where to take my vehicle. They led me to believe my warranty company was shorting me—when in reality, they were. I was angry enough yesterday to consider canceling my warranty altogether. I even took my frustration out on AJ from the warranty company, which I’m not proud of—but to his credit, he calmly explained what might really be happening. And sure enough, he was right. I’m not sure how much prepaid maintenance I have left, but once it’s used up, I’ll be taking my business elsewhere—and that includes GMC Covert. If this is how Cadillac Covert operates, I have no reason to trust the sister shop next door, owned by the same people. I truly hope I never have to do business with this place again. More
by perezabhc
Employees Worked With
June 12, 2025
My advisor, Gilbert, was excellent. He is very professional, informative providing stellar customer service! He’s a keeper Covert.. He is very professional, informative providing stellar customer service! He’s a keeper Covert.. More
by Mmreesing
Employees Worked With
June 04, 2025
Excellent service. I always wait in the lounge. The service took about 1.5 hours. If you could do anything improve the wait time of Customer who has an appointment and I always wait in the lounge. The service took about 1.5 hours. If you could do anything improve the wait time of Customer who has an appointment and was on time that would great. Also, I found out after booking the appointment that Mondays are discount day and that would have been helpful to know from the scheduler. More
by Jbarnes43
Employees Worked With
March 20, 2025
We had our transmission replaced at 124,000 miles on a 2018 Buick Enclave. Covert did a wonderful job and took care of every concern. Mark Cordez is our service coordinator at Covert and he is very capa 2018 Buick Enclave. Covert did a wonderful job and took care of every concern. Mark Cordez is our service coordinator at Covert and he is very capable and wonderful to work with. Not happy with the transmission but very happy with Mark Cordez. More
by mwreavis
Employees Worked With
Mark Cordez
February 18, 2025
“The dealership charged me 250 dollars to diagnose my car, but they couldn’t find the problem and thought the transmission was the issue.” “And they offered to open the transmission and check it for 900 car, but they couldn’t find the problem and thought the transmission was the issue.” “And they offered to open the transmission and check it for 900 dollars. If it needed replacement, the total cost would be 9000 dollars.” “Because I didn’t accept that, I took my car to another shop.” “Another shop checked my car and found that it didn’t have a transmission problem. It just had an engine misfire, and they fixed it for 500 dollars.” “When I went back to the dealership and told them they misdiagnosed the problem and asked for a refund, they didn’t accept it and didn’t return my money.” More
by Kiyanoosh
Employees Worked With
Peyton
August 20, 2024
Colton Cooper is great at communicating, ranging from framing what needs to be done or has been found, what is the progress, and what options exist. In each interaction Colton focused on customer empathy framing what needs to be done or has been found, what is the progress, and what options exist. In each interaction Colton focused on customer empathy and listening. This lead to great results while going through a couple of difficult mechanical issues. Finally, he took accountability and owned the experience. More
by LeifND
Employees Worked With
Colton Cooper
August 03, 2024
Jason, you gave us GREAT customer service experience, always there for us & answering our questions. Jason you made us feel special. Thank you for a smooth, pleasant experience. I strongly recommend a always there for us & answering our questions. Jason you made us feel special. Thank you for a smooth, pleasant experience. I strongly recommend and refer Covert Cadillac of Austin because of employees like you. We appreciate you and the hard work you and your team do. Thank you, Sophia & Ernest Lyons More
by Sophia.lyons30
Employees Worked With
July 31, 2024
Excellent service because ALL staff are friendly…that’s it! They have mastered the… ‘be kind and friendly to everyone’! Jason is my service advisor and I appreciate the fact that ‘he knows me’ when I dr it! They have mastered the… ‘be kind and friendly to everyone’! Jason is my service advisor and I appreciate the fact that ‘he knows me’ when I drive in. Establishing a relationship is VERY IMPORTANT for client satisfaction. We will be buying our next car here, for sure! More
by Lisawatx
Employees Worked With
Other Employees :
I don’t see the people who check you out (cashiers?). I think his name was David.
July 17, 2024
First of all I’m from Houston Texas and had some rather non positive experiences with two GMC dealerships. Purchased one vehicle which was great but when it came to service both came up short. Purchased a non positive experiences with two GMC dealerships. Purchased one vehicle which was great but when it came to service both came up short. Purchased a new Cadillac where other dealerships were charging well above msrp. Not only did they sell me a new blackwing but without asking they dropped the price from the original msrp. So I gave the service department a shot at my gmc truck and without worries my truck was fixed and serviced with no issues on my out of town extended warranty . Thanks Clint Collins for the service and my apologies if I spell the gentleman's name wrong, as for who sold us the new black wing Kris Kerfoot. I will be bring my business and service back 190 miles to this location. Because of these guys! Najera Family thanks y’all! More
by Rnajera
