Jason Wolk

If transparency matters to you, be extremely cautious with Cadillac Covert. Let me be very clear: if they had been upfront as they claim to be, they would have started by saying their labor rate is $2 with Cadillac Covert. Let me be very clear: if they had been upfront as they claim to be, they would have started by saying their labor rate is $249/hour and that my warranty company only covers $170/hour. Instead, I was told, “They’re only covering half the cost,” which was misleading at best. I was also told that “the mechanic is going to take some time off the job and give me a $100 discount.” That turned out to be false. My warranty company approved 2.8 hours of labor, and it looked like this shop tried to inflate the time. Do I know that for a fact? No—but the way things played out sure makes it seem that way. They also never mentioned you were overcharging for parts, or that you were tacking on an $85 charge for a battery test after installing the battery. That was never explained upfront. In fact, a lot of important details were left out—including what actually got communicated to the warranty adjuster. Had I known the full picture, I would’ve stopped the work on my vehicle immediately. They claim to have highly qualified technicians, but an ASE certification for the shop just means one certified tech. I know you’ll say your people are GM or Cadillac-certified, but that just means they specialize in those brands. That doesn’t justify the lack of transparency. And here’s another red flag: they waived the diagnostic fee, but that wasn’t reflected in the warranty claim. Instead, the $85 battery test was added. Why? That makes no sense—unless it was a way to recoup cost without notifying me. They told me dealerships are always more expensive. That’s just not true. I take my GMC to Covert right next door, and they’ve actually been less expensive than independent shops I’ve used. So that argument doesn’t hold up either. Here’s the bottom line: they may not have lied, but they definitely weren’t honest or upfront—and that matters just as much. Because of the way this was handled, I lost the ability to make an informed decision about where to take my vehicle. They led me to believe my warranty company was shorting me—when in reality, they were. I was angry enough yesterday to consider canceling my warranty altogether. I even took my frustration out on AJ from the warranty company, which I’m not proud of—but to his credit, he calmly explained what might really be happening. And sure enough, he was right. I’m not sure how much prepaid maintenance I have left, but once it’s used up, I’ll be taking my business elsewhere—and that includes GMC Covert. If this is how Cadillac Covert operates, I have no reason to trust the sister shop next door, owned by the same people. I truly hope I never have to do business with this place again. More

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Jason, you gave us GREAT customer service experience, always there for us & answering our questions. Jason you made us feel special. Thank you for a smooth, pleasant experience. I strongly recommend a always there for us & answering our questions. Jason you made us feel special. Thank you for a smooth, pleasant experience. I strongly recommend and refer Covert Cadillac of Austin because of employees like you. We appreciate you and the hard work you and your team do. Thank you, Sophia & Ernest Lyons More

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Excellent service because ALL staff are friendly…that’s it! They have mastered the… ‘be kind and friendly to everyone’! Jason is my service advisor and I appreciate the fact that ‘he knows me’ when I dr it! They have mastered the… ‘be kind and friendly to everyone’! Jason is my service advisor and I appreciate the fact that ‘he knows me’ when I drive in. Establishing a relationship is VERY IMPORTANT for client satisfaction. We will be buying our next car here, for sure! More

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Jason has been very diligent and effective in everything. His communication with me has been constant. I am very grateful for his help! His communication with me has been constant. I am very grateful for his help! More

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Always a good experience at Covert Austin 183. Has been for over 10 yrs. Wouldnt shop anywhere else! Has been for over 10 yrs. Wouldnt shop anywhere else! More

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My wife and I were looking for a preowned Tahoe. We called Covert Cadillac and talked to Cory Rutherford. He asked me if I had considered an Escalade. I am glad he did. He talked to us about what we wa called Covert Cadillac and talked to Cory Rutherford. He asked me if I had considered an Escalade. I am glad he did. He talked to us about what we wanted and was very patient with us wanting to look at many different Escalades. We kept him very busy rounding up cars for us to look at. We discussed the price range we wanted and what we had to put down on it. We were upside down on our trade and he was able to look at his inventory and knew how to find what would fit us. There was absolutely no pressure on us.He is very knowledgeable about what he does. Very respectful and professional and patient. We purchased a preowned Escalade and he told us that whatever we needed that he would take care of us. There was a few issues with the car after we got it and everything was taken care of. We even were able to get a loaner while our Escalade was in service. Cory is a man of his word which isn’t easy to find these days. He is not the stereotyped used car salesmen we all fear. If you want to be treated right go see Cory. He will go above and beyond to take care of you I am sure that I will be a repeat customer More

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Purchased my XTS at Covert Cadillac and have enjoyed my Cadillac since day one . Great sales team but having the best Customer Service Representative at Covert Cadillac was and has been the greatest experi Cadillac since day one . Great sales team but having the best Customer Service Representative at Covert Cadillac was and has been the greatest experience . Thanks Jason Wolk for being there for my family and my XTS Cadillac . More

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2018 Cadillac Escalade Platinum with severe radio problems. My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM My 2018 Escalade has been at the Cadillac service in Covert Cadillac for over a month, Their technician staff worked on it diligently and contacted GM for advised trying to solve the issue. Yes it has been a month but their professionalism and attention to get things corrected goes above and beyond. Today I received a call from Mr. Nathan Mackey who is in top of the case and demonstrated his desire to get my car restored. I also want to thank Ms. Connie Mathew and Mr. Jason Walk for their constant support and diligent attention to help me with this vehicle. Once again Thank you team leaders for showing to other agencies that you illuminate like a beacon. Keep it up. Manuel Ruano, MD More

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By far the best choice I have ever made for a car purchase. Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you a Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you are taken care of each and every visit. More

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Outstanding Customer Service Bought a 2014 SRX two months ago. I had a couple of minor issues and brought it into Jason Wolk for service. He was so helpful and took extra time mak Bought a 2014 SRX two months ago. I had a couple of minor issues and brought it into Jason Wolk for service. He was so helpful and took extra time making sure that I was completely satisfied. Then there is Jason Shaw, the sales manager, who went the extra mile to make sure that I was happy with my purchase. Couldn’t ask for a better person to make a deal with. Jason Shaw and Jason Wolk are definitely assets to this dealership!!!! More

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