Covert Chrysler Dodge Jeep RAM Bee Cave

Review of My 2025 Chrysler Pacifica Purchase and Service Experience I purchased a 2025 Chrysler Pacifica from this dealership a few months ago. It was a former service shuttle with approximately 3,000 mi Experience I purchased a 2025 Chrysler Pacifica from this dealership a few months ago. It was a former service shuttle with approximately 3,000 miles at the time of purchase. I chose this dealership because they had the exact model I wanted at a good price. Unfortunately, my experience since purchasing the vehicle has been extremely disappointing and, more recently, deeply concerning. Shortly after purchase, I began noticing several mechanical issues: A metal-on-metal sound from the front-left wheel area when braking A knocking noise when pressing and releasing the gas pedal Rough transmission shifting A knocking noise when turning left Paint issues on the left door handle and rear bumper I brought the vehicle in for service. The first visit lasted over a week. I was given a loaner, but was later told I had to return it because it had been sold. When I returned it, I was informed there were no other loaners available and that I would need to schedule another appointment. At that time, very little had been done on my vehicle aside from part of the paint touch-up. I was also told no diagnostic codes were found. I scheduled another appointment weeks later and again explained the issues. Eventually, I received another loaner. After additional time passed, I was told they were investigating and had ordered a part related to the steering concern. When I returned from a business trip expecting the vehicle to be ready, I was instead asked to come in and help identify the issues. During the test drive, both problems occurred. I was told the transmission behavior might be “normal” and reminded that I have an extended warranty. About a week later, I was called to pick up the vehicle and told nothing was wrong. On the drive home, the issues occurred again. Throughout this process, I felt dismissed. I was repeatedly told the concerns were normal or that I should not worry because of the warranty. For context: I previously owned a Chrysler minivan for years and performed all major maintenance myself, including timing chain and oil cooler replacement (a common issue around 100,000 miles). I traded it in at over 260,000 miles, and it was still running well aside from normal transmission wear. I am very familiar with how these vehicles should sound and behave. I also drive approximately 45 minutes each way (Round Rock to Bee Cave) for these service visits. While waiting during one of my visits, I witnessed another customer with two small children who had been told her detailing appointment would take 1–1.5 hours. After waiting more than two hours, she was informed they could not service her vehicle that day. She left visibly upset. That was the same day I purchased my vehicle. In hindsight, it should have been a warning sign. The most serious issue, however, involves the adaptive cruise control system. On two separate long-distance trips (over 4,000 miles total), the adaptive cruise control system failed while driving at highway speeds. When this occurs: Cruise control and lane-assist buttons become completely unresponsive Dynamic cruise remains engaged The vehicle slows when braking, but immediately accelerates again once the brake is released There is no way to turn the system off During the first incident, I had to exit the freeway and ultimately shift into neutral and then park while holding the brake down, as the vehicle continued trying to accelerate. The transmission made loud clunking sounds during this process. I shut the vehicle off in traffic to reset the system. Two weeks later, the exact same failure occurred again. This time, I recorded video documentation. This is not a minor issue. It is extremely dangerous. I have requested: A full investigation Documentation of diagnostic steps A written explanation of findings Proper corrective action I will also be sending a separate formal report regarding the adaptive cruise control failure to Chrysler More

My first experience was the service department. Lets just say I will not be buying my next car from any Covert. Lets just say I will not be buying my next car from any Covert. More