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Covert Chrysler Dodge Jeep RAM Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.3
194 Reviews
Here at Covert CDJR Bee Cave, proudly serving Bee Cave TX, Georgetown TX, Wells Branch TX and Lakeway TX, we know that there’s a lot more to buying a car than… well, simply buying a car. Our team is here to guide you through every facet of your automotive experience from helping you shop for the perfect new or used Chrysler, Dodge, Jeep or Ram model to helping you keep your ride in tip-top shape with expert auto service and genuine OEM parts. We’re here to help from every angle of the buying and owning process, and we’re eager to help you realize your automotive dreams.
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16501 Sweetwater Village Drive Building 3

Austin, TX

78738

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Showing 194 reviews

May 19, 2025

Very professional. Respectful of our time. Listened to what we wanted and helped us find it. More

by BARBARA34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I’m not sure who all we worked with but everyone was 5 star
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May 16, 2025

Justin and Creed were great to work with! Highly recommend doing business with these guys! More

by Michael Woodall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025

Great Experience with Justin Brown! I just bought a new car and Justin Brown made the whole process easy and stress-free. He was super helpful, honest, and made sure I found exactly wh More

by Ryan Starba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025

This was a great experience. I would definitely recommend to friends and family. 10 out of 10 More

by MPOLDRACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Deaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Harp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Legate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth, Tara, Diego, Valarie, Chris
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May 16, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the fantastic review! We’re thrilled to hear you had a great experience at Covert CDJR Bee Cave and truly appreciate your recommendation. It means a lot to us to know we earned your 10 out of 10, and we’d be honored to help your friends and family when they're ready too. – The Covert CDJR Bee Cave Team

May 11, 2025

Very professional and fast, John Robles is friendly and helps with all my concerns and is accommodating More

by AJ AIRD
Recommend Dealer
Yes
Employees Worked With
John Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terra
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May 16, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the great review! We're glad to hear that John Robles took such good care of you during your visit to Covert CDJR Bee Cave. His professionalism, friendly attitude, and attention to your concerns are exactly what we strive for with every customer experience. We appreciate your kind words and look forward to helping you again in the future! – The Covert CDJR Bee Cave Team

May 03, 2025

Our experience was amazing! What made the difference initially was Creed's video of the car and his initiative. What sealed the deal was Kody's approach and honest sales profe More

by golferdude2455
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kody Kaminski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Creed Sarten, I am so sorry, I can not remember the young man that delivered the car. He was amazing and very engaging and knowledgeable.
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May 05, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for the kind words! We're thrilled to hear your experience at Covert CDJR Bee Cave was amazing. Creed’s initiative with the video and Kody’s honest, professional approach truly make a great team, and we're glad they helped make your car-buying journey a memorable one. We appreciate your trust in us and hope you enjoy your new vehicle!

April 26, 2025

Anthony was amazing! Kept it real and helped me a lot finding and getting me into the vehicle I wanted. Highly recommended!! More

by shaneix
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony
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Apr 29, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you so much for the great review! We’re thrilled to hear that Anthony took excellent care of you and helped you find the perfect vehicle. At Covert CDJR Bee Cave, we pride ourselves on keeping it real and making sure our customers have a smooth, honest, and enjoyable car-buying experience. We truly appreciate your recommendation and look forward to serving you again in the future—welcome to the Covert family!

April 24, 2025

The service department replaced a scratched I/P lens with another I/P lens that had a scratch in it, but when I brought the truck back & tried to show the service manager, he refused to even look at it & sta More

by cabo-rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Tippett
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May 16, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

While we always strive to provide exceptional service and treat every customer with respect, we also expect the same in return. In situations where a customer is dishonest, treats our staff disrespectfully, and makes unreasonable or false demands, it becomes clear that continuing the relationship is not in anyone’s best interest. In this case, we made the decision to part ways and suggest the customer take their business elsewhere. We remain committed to serving our community with integrity and professionalism.

May 16, 2025 -

cabo-rob responded

The service department at this dealership has absolutely no accountability & is also dishonest & lying about me as a customer. I was never dishonest, never disrespectful, nor did I make any unreasonable or false demands. They are the ones who did all of this to me, hence why I filed this complaint to begin with. The service manager Eric Tippett gave me an attitude when I met him because the 1st thing he told me was, and I quote, 'You sure did hammer us on the email survey we sent you.' I responded that I was only being honest from the customer service that I had received for a simple I/R lens replacement that they did & in the process of taking the dash apart on my new truck, they scratched 3 different dash panels that I have photos of to prove! He said that the scratches were there when I brought it to them which is an outright & blatant lie because the truck was only 2 months old when I brought it to them!!! Not only that, the I/R lens that THEY REPLACED & I paid for is scratched & has multiple dust particles/spots on the inside of the lens yet the service manager said that was the way they got it from the factory. When I offered to show him, he REFUSED to even look at it stating, and I quote, 'I'm not going to look at it because no matter what I do, I won't be able to please you.' This is the DISHONEST, DISRESPECTFUL, & UNREASONABLE customer treatment that I received from the service department after they had my truck for 3 weeks for this repair!!! I called several times to get resolution & talk to the service manager's boss, but they NEVER returned any of my calls & continue to accuse their customers of dishonesty, disrespect & false statements that they are GUILTY OF!!! FAIR WARNING TO THE GENERAL PUBLIC; DO NOT GIVE COVERT BEE CAVE ANY OF YOUR BUSINESS UNLESS YOU WANT TO BE LIED TO & TAKEN ADVANTAGE OF!!! Just look at the several other complaints on the Better Business Bureau that they have received in just 1 year!!!

April 21, 2025

Had a ton of issues with my hybrid Pacifica. Was in this shop for almost 4 months. Service team I worked with was good and responsive. More

by ksedd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Morena - service
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Apr 21, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for your honest feedback. We understand how frustrating an extended repair can be, and we truly appreciate your patience throughout the process. We’re glad to hear our service team at Covert CDJR Bee Cave was responsive and took good care of you during that time. If there’s ever anything more we can do to support you, we’re here to help!

April 11, 2025

Very easy transaction. Great prices. Marcus is always a breeze to work with. This is my 3rd vehicle purchased from Marcus, and Noah was very professional and helpful. More

by MELISSA@ANGELLPLUMBING.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Washington, Jr
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Apr 11, 2025 -

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the fantastic review! We’re thrilled to hear that your third vehicle purchase with Marcus was just as smooth and easy as the first. He truly makes the process a breeze, and we’re glad Noah was also professional and helpful throughout your visit. We appreciate your continued trust in Covert CDJR Bee Cave and look forward to helping you again when it’s time for vehicle number four! Best regards, Covert CDJR Bee Cave Team

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