Covert Chrysler Dodge Jeep Ram

Service department severely understaffed This review is not about the folks in the service department - my experience, when I am actually able to get an appointment, is that they are good peo This review is not about the folks in the service department - my experience, when I am actually able to get an appointment, is that they are good people and strive to provide decent service. Nor is this a review of their "Express Lane" service for oil changes and such - that seems to be working. Rather, I'm writing about service needs for other than "Express Lane" items. Note, if you don't have specifics for them for what you need looked at or serviced - you will likely end up frustrated. They simply don't have time to a provide a more consultative experience. But lately, the real problem has been in actually getting ahold of anyone to schedule a service appointment. I left several messages for a callback to schedule my last appointment. All calls ALWAYS rolled to voicemail. Over a period of two weeks, and after several messages, I never got a call back so finally I drive down to the dealership to make an appointment in person! That seems to be the only way to get an appointment now - and they seem to be scheduling at minimum two weeks out or more now. They are clearly overwhelmed - and it's disappointing that this issue has been neglected and left to get worse and worse. At present, I again need to take my vehicle in for a non "Express Lane" issue. I've given up leaving voicemails - no callback yet again. And I don't have time, nor desire, to drive down and schedule in person. I’m taking my business elsewhere. Further, I won’t be purchasing vehicles from Covert going forward. The fact that the continuing and worsening service issues I've referenced are clearly not being addressed is a glaring a red flag. The presales service was excellent but these post sales experiences have more than negated. To the Coverts, if you care about your customers, please fix this issue. Until recently, I did enjoy and appreciate doing business with your dealerships, but no longer. More

Excellent Bought my new truck here from J. Really nice guy and great to work with. He even texted me a week after purchase to see how I was liking the truck, a Bought my new truck here from J. Really nice guy and great to work with. He even texted me a week after purchase to see how I was liking the truck, and was very helpful with any questions i had about the truck as well. Was able to talk down on price a bit too and got a great truck and great deal overall. I would definitely recommend J to any of my friends in the future! Thanks guys! More

2017 Ram 2500 Purchase I went in to Covert hoping I would get a nice truck at a reasonable price. Before I knew it, I was signing papers! Edgar was so thorough, professional I went in to Covert hoping I would get a nice truck at a reasonable price. Before I knew it, I was signing papers! Edgar was so thorough, professional, efficient, I was in and out in no time with a great deal! (With some help from Bart... I love the truck and thanks to Edgar and Bart! More

Great service This is the second Jeep I've bought from this dealershp. Edgar Cruz went out of his way to help me get the Jeep I was looking for. This is the second Jeep I've bought from this dealershp. Edgar Cruz went out of his way to help me get the Jeep I was looking for. More

Rodriguez This is the 2nd vehicle we have bought from Covert. Jonathan Alcala went above and beyond to help us with our purchase. Highly recommend. Thanks agai This is the 2nd vehicle we have bought from Covert. Jonathan Alcala went above and beyond to help us with our purchase. Highly recommend. Thanks again Jonathan!!! More

Repairs can't be done This dealership set an appointment for my 2017 truck 1.5 weeks ago. The mechanic has still not evaluated my truck due to "too busy". What is the purpo This dealership set an appointment for my 2017 truck 1.5 weeks ago. The mechanic has still not evaluated my truck due to "too busy". What is the purpose of an appointment if there is not time for it? This is unacceptable. Imagine if you had a doctor's appointment and you had to sit and wait a week and a half to see him/her? The service writer continually gives me the run around about when my truck will be ready. Lesson learned, do not purchase a Ram truck. Oh, the vehicle loaned to me was no where near the equivalent of my 2500 diesel truck, it was a Jeep Cherokee. More

Salesman Jonathan Alcala We have bought several vehicles how from Jonathan Alcala and the Covert dealership. He has always been over the top helpful and knows his vehicles and We have bought several vehicles how from Jonathan Alcala and the Covert dealership. He has always been over the top helpful and knows his vehicles and is able to cater to your needs! Thanks again Jonathan! More

Jeep Wrangler from Cowboy Goodman Cowboy helped me find exactly what I wanted and worked with me to find the right price. I felt comfortable because he was honest and upfront. When it Cowboy helped me find exactly what I wanted and worked with me to find the right price. I felt comfortable because he was honest and upfront. When it comes time to buy a new vehicle I hope I can work with him again. More

Great no pressure buying experience ! I recently purchased a new Jeep Wrangler Sahara from Covert. My sales person Jerry Braquet did an excellent job listening to what I wanted, asking gre I recently purchased a new Jeep Wrangler Sahara from Covert. My sales person Jerry Braquet did an excellent job listening to what I wanted, asking great questions, and then locating a vehicle that turned out to be perfect for me. There was no high pressure just a genuine interest in answering my questions and delivering what I wanted. In my search for a new Jeep I visited several of the Jeep dealers here in Austin and I can tell you the experience is not same everywhere. Without a doubt Jerry and the folks that support him at Covert were the most helpful and provided the best experience buying my new car. So much so that I bought my Jeep from them after several months of searching. I could not recommend Jerry any higher and on top of that I Love my New Jeep! More