Covert Chrysler Dodge Jeep Ram
Austin, TX
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Fell short of my expectations. If I pay previous price for an oil change, I aspect premium service. The oil change display on my dashboard was not reset and didn’t provide all the If I pay previous price for an oil change, I aspect premium service. The oil change display on my dashboard was not reset and didn’t provide all the info for the recall I was addressing the same day. More
They were professional and didn't try haggle much. Really would have felt better if they set me up with some fresh tires on my truck, but I guess I'll just have to take the beating on that one. Really would have felt better if they set me up with some fresh tires on my truck, but I guess I'll just have to take the beating on that one. More
Quick, courteous, professional. Everything was up to a higher standard of service. Lance was very informative and involved in the process. He did an amazing job. Everything was up to a higher standard of service. Lance was very informative and involved in the process. He did an amazing job. More
Pretty good at diagnosing the problem and going about getting things fixed. I like that they keep us informed as to the progress in the vehicle. Patricia was particularly good at communicating with us getting things fixed. I like that they keep us informed as to the progress in the vehicle. Patricia was particularly good at communicating with us and expediting the job. More
Lance was fantastic and stayed in touch. Incredibly disappointed in the quality of mechanics at covert. Had my Grand Cherokee in the service bay 3 times for same reason. Twice will still und Incredibly disappointed in the quality of mechanics at covert. Had my Grand Cherokee in the service bay 3 times for same reason. Twice will still under warranty. Once only weeks after I purchased the vehicle.Somehow magically discover the issue once the warranty expired. Either intentional or complete ignorance on behalf of the shop mechanics ? Either way I was stuck with a bill and now dealing with Chrysler corporate taking even more time out of my life to deal with an issue that should have been resolved over 3 years ago. Bottom line. Lance is a good dude but the quality of those individuals that looked at my jeep previous should be doing oil changes only. Please find the person that worked on my car this time and thank him for doing his job and knowing how to work on keeps. Meanwhile enjoy my $750 you should have never been paid If you realize how wrong it was to charge me feel free to send me a reimbursement check. It would be the right thing to do. More
Buster Gibson is an exceptionally easy to work with, vehicle salesperson. There was no hassle and I left in the vehicle I came for. I highly recommend others work with Buster. vehicle salesperson. There was no hassle and I left in the vehicle I came for. I highly recommend others work with Buster. More


