Covert Chrysler Dodge Jeep Ram
Austin, TX
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Pretty good at diagnosing the problem and going about getting things fixed. I like that they keep us informed as to the progress in the vehicle. Patricia was particularly good at communicating with us getting things fixed. I like that they keep us informed as to the progress in the vehicle. Patricia was particularly good at communicating with us and expediting the job. More
Lance was fantastic and stayed in touch. Incredibly disappointed in the quality of mechanics at covert. Had my Grand Cherokee in the service bay 3 times for same reason. Twice will still und Incredibly disappointed in the quality of mechanics at covert. Had my Grand Cherokee in the service bay 3 times for same reason. Twice will still under warranty. Once only weeks after I purchased the vehicle.Somehow magically discover the issue once the warranty expired. Either intentional or complete ignorance on behalf of the shop mechanics ? Either way I was stuck with a bill and now dealing with Chrysler corporate taking even more time out of my life to deal with an issue that should have been resolved over 3 years ago. Bottom line. Lance is a good dude but the quality of those individuals that looked at my jeep previous should be doing oil changes only. Please find the person that worked on my car this time and thank him for doing his job and knowing how to work on keeps. Meanwhile enjoy my $750 you should have never been paid If you realize how wrong it was to charge me feel free to send me a reimbursement check. It would be the right thing to do. More
Buster Gibson is an exceptionally easy to work with, vehicle salesperson. There was no hassle and I left in the vehicle I came for. I highly recommend others work with Buster. vehicle salesperson. There was no hassle and I left in the vehicle I came for. I highly recommend others work with Buster. More
Worst experience by far with buying our truck here. The only real and truthful help we received was from Robert in the service department. Our sales person was extremely rude once we signed for the veh The only real and truthful help we received was from Robert in the service department. Our sales person was extremely rude once we signed for the vehicle, lied to us about what was going on with fixing the truck so we could gain possession, and also was horrible at communicating with us through the entire process. I will not recommend this dealership solely on poor customer service. More

