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Covert Chrysler Dodge Jeep Ram - Service Center

3.3

19 Lifetime Service Reviews

8107 Research Blvd, Austin, Texas 78758

19 Reviews of Covert Chrysler Dodge Jeep Ram - Service Center

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May 18, 2019

"The worst customer service received "

- kakel9

We had an issue with our Jeep Patriot that we purchased at that same location sales lot, so we decided to take it in for an inspection. Our patriot sounded super loud, almost as if we had purchased an aftermarket exhaust. We took it in. First call to us, the service person was ready to get our info and said that he was gonna get the service done on that same day until we said our vehicle had extended warranty... well, it went downhill from there! the first thing the service guy had the guts to tell us was "are you trying to trying to get a new engine out of this?!" Let me tell you this, we purchase extended warranty for a reason, and I'm paying you to tell me what's wrong with my vehicle and yes, if the issue will lead to us getting a new engine so be it! We would call them and none would return our calls, after 1 day and 1/2 they finally called us back saying they coundnt see anything wrong with the car and again, telling us that we just wanted to get a new engine! That guy was so rude and unprofessional! After running a diagnostic and charging us for it they still couldn't figure out what the issue was, but they asked us what we thought the problem was with our car... ". Well, if I knew, I wouldn't have paid you $180 to find out, would have I? Let me tell you this, the service was so bad that made not ever want to purchase another vehicle from them ever again just so I won't have to deal with their service people!!! FYI, this was our 4th vehicle purchased from them... never again!

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Recommend Dealer
No
Employees Worked With
Herschel
Jun 12, 2019 -

Covert Chrysler Dodge Jeep Ram responded

Mrs. Rodriguez, Please accept my apology for your unpleasant experience with our service department and poor communication with our Service Adviser. There are occasions when a customer does not agree with our diagnosis and this often causes considerable frustration for the customer when they believe the issue with their vehicle is different than our technician. I apologize for this being one of those situations and will work with the Service Adviser to better communicate during these challenging situations. Again, my apology for your unpleasant experience and clearly not meeting your expectations for our dealership. Sincerely, Bill Scheid Service Director

November 08, 2018

"Great service "

- Eleanor@1133

I want to give a shoutout and a huge thank you to John Hunter for making the process of getting the repairs done to my vehicle . Thanks

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Yes
Employees Worked With
John Hunter
September 01, 2018

"Buck keeps helping even after we bought car!"

- Xbrmann

Buck went above and beyond to make sure we got the right keys and key fob. We bought a used suburban from him in June. No one realized it was missing a key and fob until we picked it up. Buck went out of his way to ensure we got a real Chevy key and fob. No generic parts for his customers, no way! Keep up the great work Buck! We'll keep referring friends and family to you :-)

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Recommend Dealer
Yes
Employees Worked With
Sep 02, 2018 -

Covert Chrysler Dodge Jeep Ram responded

Thanks for sharing feedback about working with Bob! We're here to provide you quality post-sales care. Please let us know if we can do anything else for you.

July 20, 2018

"One week and no word"

- MichaelRobles

A week ago I brought my car in for a recall and some other electronic issues. Before I brought the vehicle in I was told that there was little wait and my car would be evaluated in a very short amount of time. This has not been the case, I have left multiple messages with Brian my service advisor and Mark Weber service manager with no resolve. Tomorrow will be 7 days and they have not even looked at my vehicle or offered to put me in a loaner to compensate for the delays. Communication goes along way and I am getting little to none. I still do not have my vehicle.

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Recommend Dealer
No
Employees Worked With
Brian service advisor, Mark Weber service manager
Aug 17, 2018 -

Covert Chrysler Dodge Jeep Ram responded

Mr. Robles, My apology for the poor communication from our team. We are struggling to keep up with the volume of work our customers need performed with the growth in Austin; however, there is no excuse for poor or no communication with a customer. I have discussed your comments with both Brian and Mark, and we will continue to work on better, consistent communication as well as scheduling our workload. Sincerely, Bill Scheid Service Director

March 23, 2018

"Follow up review "

- jeep

I purchased a jeep latitude last week from Dylan. The service was awesome he wasn’t pushy or aggressive and made the experience worthwhile. I came back the following week to have a bumper piece fixed and they were happy to service the vehicle at no charge. I would recommend thisDealership to anyone. Thanks Dylan

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Recommend Dealer
Yes
Employees Worked With
March 01, 2018

"Poor customer service!"

- Bea

I took my car in to have my steering wheel replaced two weeks ago. Larry said the steering wheel had to be ordered and he would call me when the part arrived. He never called. I called and spoke to Tim and he couldn't find the order so he said he would talk to Larry about my request. He said he would call me back "in a few minutes " but he never called me back. This was my first visit to this dealership Also, this part is covered under warranty.

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Recommend Dealer
No
Employees Worked With
Larry Mitschke
February 23, 2018

"Amazing people "

- Hakim004j@hotmail.com

I Accedent run out of gas right by the entrance of this dealership My mom was riding with me, furtunatly J was great help, he filled my tank at no time while I left my mom alone in the truck and went to look for gas station near by, I would consider using him in the future if I ever need to buy a car

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Recommend Dealer
Yes
Employees Worked With
J Breidor
September 27, 2017

"Shady practices and bad extended warranty sale"

- Nothappy

I brought my vehicle into the service department for a sensor replaced and after 2 months of doing so many other things to my vehicle that was operational when I brought it to them, they say that my engine is shot. I told them that I wanted no out of pocket expense due to having the extended warranty and they declined stating that Chrysler stated it is not covered. I have spoken with Chrysler and they state that their is no power train on file and that they have not been contacted. The dealership is stain that I need to pick up my vehicle, with my engine in pices or I have to pay them to put it back to the way it came to them. The service manager Mark Weber said that is the way it is.

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Recommend Dealer
No
Employees Worked With
Alan in service
Oct 11, 2017 -

Covert Chrysler Dodge Jeep Ram responded

I'm sorry to hear of the issues you've been experiencing with your vehicle. I understand your frustration as repairs can be timely and unexpected. Please know that I value your feedback and would appreciate the chance to speak with you to address your concerns. Feel free to reach out when you get a moment so we can discuss this further. I look forward to hearing from you. Best, Dustin Prien 512-730-3311

August 06, 2017

"Worst dealrship ever!!"

- Richi

Man ive came to this dealership 3 times already and they still cant fix my car these techs suck. Todd is the worst advisor ever. Whos mans is this??? Missfire after missfire smh they only replace parts for 1 cylinder thats like replacing 1 bad spark plug with 1 new one and leaving the other 7 in there. . You are suppose to replace all 8 so they can all wear at the same time. Amateurs Fr 💯 wouldnt recommend anyone. I know the game they are trying to play and im not with it i know my car has other problems they just want to fix it so it can break again and again till my warranty goes out so i will have to come out of pocket but they got me twisted im goin somewhere else.

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Recommend Dealer
No
Employees Worked With
Todd sloan
Sep 12, 2017 -

Covert Chrysler Dodge Jeep Ram responded

Richi, your review is very concerning to me. I do not like to hear our customers leave our dealership feeling very unsatisfied with their service. We strive to provide our customers with a satisfying experience and it's unfortunate to hear that was not achieved with you. I'd love to have the chance to further discuss this issue with you and find a positive solution. Will you please reach out to me at your earliest convenience? If not, I do wish you the very best in all your future car needs. Best, Dustin Prien, 512-730-3311

February 24, 2017

"Service department severely understaffed"

- justwantgoodservice

This review is not about the folks in the service department - my experience, when I am actually able to get an appointment, is that they are good people and strive to provide decent service. Nor is this a review of their "Express Lane" service for oil changes and such - that seems to be working. Rather, I'm writing about service needs for other than "Express Lane" items. Note, if you don't have specifics for them for what you need looked at or serviced - you will likely end up frustrated. They simply don't have time to a provide a more consultative experience. But lately, the real problem has been in actually getting ahold of anyone to schedule a service appointment. I left several messages for a callback to schedule my last appointment. All calls ALWAYS rolled to voicemail. Over a period of two weeks, and after several messages, I never got a call back so finally I drive down to the dealership to make an appointment in person! That seems to be the only way to get an appointment now - and they seem to be scheduling at minimum two weeks out or more now. They are clearly overwhelmed - and it's disappointing that this issue has been neglected and left to get worse and worse. At present, I again need to take my vehicle in for a non "Express Lane" issue. I've given up leaving voicemails - no callback yet again. And I don't have time, nor desire, to drive down and schedule in person. I’m taking my business elsewhere. Further, I won’t be purchasing vehicles from Covert going forward. The fact that the continuing and worsening service issues I've referenced are clearly not being addressed is a glaring a red flag. The presales service was excellent but these post sales experiences have more than negated. To the Coverts, if you care about your customers, please fix this issue. Until recently, I did enjoy and appreciate doing business with your dealerships, but no longer.

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Recommend Dealer
No
Employees Worked With
would rather not name folks
Feb 24, 2017 -

Covert Chrysler Dodge Jeep Ram responded

We're very concerned to hear that your experience hasn't been on par with our standards. We always want to provide our customers with prompt, attentive service. We would appreciate a chance to make it up to you; please contact me at your convenience so I can work on fixing anything that went wrong. -Dustin Prien, 512-730-3311

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