This review is not about the folks in the service department - my experience, when I am actually able to get an appointment, is that they are good people and strive to provide decent service. Nor is this a review of their "Express Lane" service for oil changes and such - that seems to be working. Rather, I'm writing about service needs for other than "Express Lane" items. Note, if you don't have specifics for them for what you need looked at or serviced - you will likely end up frustrated. They simply don't have time to a provide a more consultative experience. But lately, the real problem has been in actually getting ahold of anyone to schedule a service appointment. I left several messages for a callback to schedule my last appointment. All calls ALWAYS rolled to voicemail. Over a period of two weeks, and after several messages, I never got a call back so finally I drive down to the dealership to make an appointment in person! That seems to be the only way to get an appointment now - and they seem to be scheduling at minimum two weeks out or more now. They are clearly overwhelmed - and it's disappointing that this issue has been neglected and left to get worse and worse. At present, I again need to take my vehicle in for a non "Express Lane" issue. I've given up leaving voicemails - no callback yet again. And I don't have time, nor desire, to drive down and schedule in person. I’m taking my business elsewhere. Further, I won’t be purchasing vehicles from Covert going forward. The fact that the continuing and worsening service issues I've referenced are clearly not being addressed is a glaring a red flag. The presales service was excellent but these post sales experiences have more than negated. To the Coverts, if you care about your customers, please fix this issue. Until recently, I did enjoy and appreciate doing business with your dealerships, but no longer.