Covert Hutto

scheduled oil change got in and out in about 20 min that was nice usually takes longer that was nice usually takes longer More

My Infotainment system had quit working properly right before Christmas of 2025. I had Google possible causes and solutions with results of fuses and the HMI module. I checked the fuses which were good so before Christmas of 2025. I had Google possible causes and solutions with results of fuses and the HMI module. I checked the fuses which were good so the only other thing would be the HMI module. When I took my vehicle, on 1/10/26, to Covert Chevy of Hutto, the technician claimed the radio control assembly needed to be replaced and I was charged the diagnostic fee and $599.98 for the part. I was told it would be about a week before the part would arrive. So, I waited that week and into the 2nd week I call the parts/service department and was told the part had come in but was initially misplaces. I made arrangements to have the radio control assembly installed on 1/28/26. I arrived on that day, and my vehicle was taken to install the radio control assembly. After waiting, the service advisor approached me and told me that the radio control assembly didn't solve the issue and now the technician stated that the HMI module needed to be replaced which would cost me an additional $1670.28. I asked if I could get a refund for the initial part I paid for and was told no because the part had been installed and couldn't be returned according to the service manager Pedro Juarez-Macias. So, I paid the $1670.28 for the HMI module. Again, I had to wait a week for the HMI module to arrive, but I made arrangements to have it installed on 2/7/26. After the install everything worked correctly, but what was interesting was all my saved radio presets were there. I had Googled if the radio assembly or HMI were changed would I have to reprogram those save channels and Google said yes. So, it makes me wonder did they reinstall the original radio control assembly? Anyways I was still overcharged $599.98 for the radio control assembly that was not the issue. Since there is not currently a department head over Parts and Service, I tried to email the General Manager, but I received no response to try and resolve my issue. EDIT I know they want better than 1-star reviews, but I stand with what I initially posted. I got ripped off by the service center for almost $600. More

Service advisor did a poor job. Invoice indicates I declined air filters replaced but I was not told I need them changed. Invoice indicates I declined air filters replaced but I was not told I need them changed. More

Amazing Customer service. The employees keep you well informed of every process with your vehicle and greet everyone as they enter. Best dealership I’ve been to so far The employees keep you well informed of every process with your vehicle and greet everyone as they enter. Best dealership I’ve been to so far More

I’m always pleased with the great customer service and timely delivery of getting my vehicle back. timely delivery of getting my vehicle back. More

Covert has a great team I Bought 3 new trucks from Covert Chance Covert is awesome Chance Covert is awesome More

From my first encounter with David Hernandez, service advisor was less than impressive. He seemed less than concerned with my issue and seemed as though what he was working on was more important. As far advisor was less than impressive. He seemed less than concerned with my issue and seemed as though what he was working on was more important. As far as explanation of the part needed was none. I ordered the part and was given no ETA only said it was coming from Ft.Worth. Well I had to call and check status and was told that my ETA was Sept 11, 2025 and that is more than 2 weeks away. The svc department said that he should have been notified. Well he never called to advise. I had to call and ask the status. This is poor customer service. I will be going back to Rush Chevrolet in Elgin where they are at least concerned. More

I was in and out in about an hour. Christopher was super helpful and got my car washed along with my oil change and tire rotation. Christopher was super helpful and got my car washed along with my oil change and tire rotation. More

Bad service take too long over price if you take your car, make sure you have a rental car for at least four days maybe six car, make sure you have a rental car for at least four days maybe six More

I had my car picked up by Covert Hutto for a routine oil change. When they returned the vehicle to me, it had a cut in the driver's side leather seat. I take extremely good care of my vehicles and this wa change. When they returned the vehicle to me, it had a cut in the driver's side leather seat. I take extremely good care of my vehicles and this was very upsetting to see. I notified Shiloh Nelson in the service department and provided him with a photo of the damage. Shiloh has not ever called me with a resolution, as he has indicated he would, I have had to call numerous times only to receive the run around for over a month without any offer of resolution. More