I'm sorry ahead of time for the long message. I hate that I'm even doing this, but this was the worst experiences at a dealership that I have ever had. I bought my last vehicle from Bastrop Covert, and was happy with my last experience and knew I wanted to continue being loyal to a dealership that has good practices and cares.
I saw that Hutto had the vehicle I wanted, so I put in an inquiry. I received different emails asking if I had been contacted and each time I responded that I haven't heard anything yet. I assumed with the automated system that it got lost. I don't live in Hutto so it took a bit to find a time to test drive and discuss options for purchase. Jonathan was really friendly at first, but as soon as the test drive was over and I wanted to discuss pricing there wasn't much interest in discussing or negotiating terms.
I know it's business, but I don't feel there is anything wrong with me trying achieve a fair deal for both parties after doing a lot of research. The encounter was stressful and it became clear that I wasn't being taken seriously. He kept telling me that he doesn't haggle or discuss price and needs to know what i want to pay and he will get the financing. I expressed that we are not on the same page about pricing and I will keep looking. Fast forward almost two hours, I"m still sitting there working with someone just wanting me to accept what I"m given and "understand that this doesn't have to be this complicated. You have pricing right there and we can get you low payments" I brought along examples of pricing and instead of discussing, I was shut down. He asked if I had other pricing why wouldn't I go there first. I thought being loyal to the dealership that has been good to me first was the right thing to do. He finally went back and forth to the sales manager and came back to tell me the lowest he could go. I thanked him and said that wasn't where I wanted to be and appreciated his time. He got the sales manager to come out who wrote down a price that was even higher than what I was presented. I left thinking they'll reach out if things change.
When he texted, I said that if the price has not changed I'm not able to move forward, I found the same vehicle for much cheaper and let him know that the numbers wouldn't work for me. He told me again on text message "Easy now I am really trying to help you this isn't that complicated trust me it's simple but sometimes customers manage to make it more complicated than it should be" Not accepting an offer has nothing to do with not understanding or creating complications. I just wasn't able to accept the price. It was insulting to be spoken to like I didn't understand.
I wish Bastrop would've had the vehicle, or I could've worked with another salesman. I'm working with another dealership that has taken 6% more off of the MSRP than i was offered in Hutto, and I haven't had to even fight for a competitive price or feel uncomfortable. I am really happy with my past purchase through Covert and I hope to be able to do business again.