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Covina Volkswagen

Covina, CA

Overview
Reviews
4.6
668 Reviews
Call Dealership (626) 967-6325
View Awards

528 S Citrus Ave

Covina, CA

91723

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Showing 668 reviews

November 23, 2024

Ruben and entire staff very helpful and courteous. Love the new new vw bus we saw being unloaded More

by LDW2LDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
Report | Print
Nov 26, 2024 -

Covina Volkswagen responded

Thank you! We care for our customers and it’s exciting to know this passion shines through Ruben and the team! If you’re ever in need of future automotive assistance, all of us here at Covina Volkswagen are here to help. Safe travels and have a wonderful day!

November 20, 2024

Don't buy any car here i purchased my vehicle back in October 16 and it's in the shop bad maintenance wish I could give no star raiting they don't even deserve a star! More

by jimmy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Muniz
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Nov 21, 2024 -

Covina Volkswagen responded

Jimmy, we are very disappointed to see your review of us here at Covina Volkswagen. It's very concerning to learn about your situation. We’d like to address your concerns and work toward a resolution. Please reach out to our Service Manager Manny, so we can review your situation and assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you. Manny Montanez: mmontanez@covinavw.com

November 19, 2024

Super helpful, the were very supportive and understanding of ou needs. We knew what we wanted and they helped us get my wife's new car. More

by Samuel Maldonado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Salazar
Report | Print
Nov 21, 2024 -

Covina Volkswagen responded

Hi Samuel, thanks for the 5-star review of Covina Volkswagen! We love to hear our team could be so helpful and supportive in your car buying journey. Thanks for choosing Covina Volkswagen, we hope you guys enjoy!

November 18, 2024

It is always a pleasure to visit Covina Volkswagen, their customer service is truly the best! Awesome , service manager Manny, his service advisors, Jesse, Ruben, and Charles. Most importantly the knowledgea More

by ELVESPARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny, Jesse, Ruben, Charles, Pete, Chris, and Emilio! Great job guys!!, David Munguia, Manny Montanez
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Nov 21, 2024 -

Covina Volkswagen responded

Hi there, thank you so much for sharing your 5-star experience with Covina Volkswagen! We’re thrilled to hear that every visit has been a positive one. Providing exceptional service is always our goal, and we’re so happy to have earned your trust. We look forward to continuing to serve you—keep enjoying your Volkswagen!

November 18, 2024

The service was great & the employees are super helpful. It’s definitely a family oriented place with awesome service. Thank you to all, especially the technician. More

by ELVESPARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician Pete Esparza, David Munguia, Manny Montanez
Report | Print
Nov 21, 2024 -

Covina Volkswagen responded

Hi there! Thank you for this review of Covina Volkswagen. We’re so glad to hear that you had a great experience with our team and found our service to be helpful and family-oriented. We’ll be sure to pass along your thanks to the technician and the rest of the team. We truly appreciate your feedback and look forward to serving you again in the future! Thanks for choosing Covina VW.

November 17, 2024

Helpful staff vey clean and organized service waiting area great communication Detailed information on the invoice More

by AK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
Report | Print
Nov 20, 2024 -

Covina Volkswagen responded

Hi there, we appreciate your 5-star review of Covina VW. We’re delighted to hear that our staff was helpful and that you appreciated our clean and organized waiting area. It’s great to know the communication and detailed invoice met your expectations. Thanks for stopping by, we hope to see you again soon!

November 16, 2024

I bought the car from this dealership, and I felt comfortable with the sales people and the dealing process. Took it to my first service and car was ready within the time I was told it would be ready More

by saraviarobert6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Munguia, Ali Khasdaei
Report | Print
Nov 20, 2024 -

Covina Volkswagen responded

Hello, thank you for this 5 star review of Covina Volkswagen. We’re so glad to hear that you felt comfortable with our sales team and the purchasing process. It’s great to know your first service visit also went smoothly and your car was ready as promised. We appreciate your feedback and look forward to continuing to provide excellent service in the future! Thanks for choosing Covina VW.

November 15, 2024

I am not surprised, I always expected that VW dealers were amazing. I have just confirmed that. Incredible service, they received the car immediately. Car was delivered on time and in perfect shape. More

by SOUTHLANDMOSILITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
Report | Print
Nov 26, 2024 -

Covina Volkswagen responded

We’re thrilled to hear that we exceeded your expectations and delivered the incredible service you’ve come to expect from Volkswagen. It’s wonderful to know your car was received promptly and delivered on time in perfect condition. Your recommendation is greatly appreciated and if there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

November 13, 2024

Front tires were extremely low, and sensors weren't on , not sure car was properly inspected, also was told i had to purchase warranty for deal to go through More

by alberticus20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Muniz, David Munguia, Ali Khasdaei, Nouri Eldick
Report | Print
Nov 26, 2024 -

Covina Volkswagen responded

Hello Albert, thank you for sharing your review. At Covina Volkswagen, we pride ourselves on delivering exceptional service. Your feedback has been shared with our team to ensure any concerns are addressed promptly. If there’s anything specific you’d like to discuss further or a way we can make this right, please don’t hesitate to reach out. We value your business and look forward to the opportunity to exceed your expectations in the future.

November 12, 2024

you guys did a great job with our 3 cars! great service as always and very professional More

by FRANIE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
Report | Print
Nov 13, 2024 -

Covina Volkswagen responded

Hello! We appreciate you sharing this recent review of Covina Volkswagen. We’re delighted to hear that you had a great experience with all three of your cars. Providing consistent, professional service is our top priority, and it’s rewarding to know we met your expectations. Thanks for choosing Covina Volkswagen, we look forward to your next visit!

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