Covina Volkswagen

Hello, I am not going to go into a long list of comments as it is late and I did complete an inquiry from VW recently. That said ,I have read some of the other reviews and they pretty much express mine. Re as it is late and I did complete an inquiry from VW recently. That said ,I have read some of the other reviews and they pretty much express mine. Reviews are best when they point to some area for improvement. However I can not think of an area that was not perfect. Samantha was also most helpful in an area not inquired about, that is after sales service. We have called her twice with questions about some feature of our car and she was prompt and helpful with answers. Longer than I intended but I due ramble. This is a great dealership and thanks for being there! Ed and Fifi Taves More

Called in the morning on December 31 asked to make an appointment and they said to come on in around 2PM. That would be the best time because they had a smaller crew due to the holiday schedule. They t appointment and they said to come on in around 2PM. That would be the best time because they had a smaller crew due to the holiday schedule. They took my car right away showed me to the waiting room offered me coffee and donuts. I was out in just under an hour for the 1st 10k mile service on my 2013 Jetta Sportwagen TDI. What more can I say! More

I've used different VW service departments in the area, and I have too say Bozzani has given me the best of both worlds! I received great service and a fare affordable price. This is where I send a area, and I have too say Bozzani has given me the best of both worlds! I received great service and a fare affordable price. This is where I send all of my friends to get their volkswagen's serviced! More

I had a great experience here at bozzani. Very friendly and helpful staff. I've been here for service and parts. Today I was in for parts. The parts counter is on point and had the parts I needed in stock. and helpful staff. I've been here for service and parts. Today I was in for parts. The parts counter is on point and had the parts I needed in stock. Thank you bozzani Adrian C More

They made it clear they didn't want my business. After negotiating a price, I showed them the paperwork from my lender which required a little more work. Things they could have done, such as faxing After negotiating a price, I showed them the paperwork from my lender which required a little more work. Things they could have done, such as faxing copies of odometer reading, book out sheet and Purchase order. They told me if I wanted the car I would have to it myself even though my lender would pay them a $300.00 fee to complete the paperwork. I said that was unreasonable and they showed me the door. At least I figure out their customer service range before I had to deal with warranty service issues. Paul F San Diego, CA More

Quick stop to exchange Touareg floor mats...Great Job!!! The lock downs were different and I receive superior service. Thanks again for your caring attitude. The lock downs were different and I receive superior service. Thanks again for your caring attitude. More

The parts employee seemed he could care less if I was there to buy anything. He provided the wrong part for my Jetta. "See the cashier," was his thank you, the cashier was not friendly or unfriendly, ju there to buy anything. He provided the wrong part for my Jetta. "See the cashier," was his thank you, the cashier was not friendly or unfriendly, just indifferent. she had to manually enter my CC into the system because she said, "the CC swiper broke some time ago, and has not gotten fixed." What upsets me the most, besides provided the wrong part for my car (A Windshield Wiper, no less) was the indifferent attitude of both the saleperson and the cashier. They charged me $17 plus, for one windshield wiper! You would think at those prices the customer should be treated like royalty! More

The customer service team works Excellent and makes recommendations easily. No pressure felt. Prompt and efficient. From the phone call to arrival. Good operation in place. recommendations easily. No pressure felt. Prompt and efficient. From the phone call to arrival. Good operation in place. More

I love my new GTI. I had to have a few things fixed and they even came to my house to pick up my car! Never had that before! they even came to my house to pick up my car! Never had that before! More

very good service i commend i very happy with my auto great service ill will buy another car in the future with this dealership great job great service ill will buy another car in the future with this dealership great job More