Covina Volkswagen | Page 40

Very good service and communication with the parts department and service department to get the job done with the correct parts in less time than the car was promised. It is always a pleasure to visi department and service department to get the job done with the correct parts in less time than the car was promised. It is always a pleasure to visit a compete service department that will always get the job done right the first time. More

Always awsome service and friendly staff would never take cars anywhere else for service. Your quality and attention to detail is top notch. Thank you Jesse. cars anywhere else for service. Your quality and attention to detail is top notch. Thank you Jesse. More

In early September, I began experiencing intermittent In early September, I began experiencing intermittent engine and transmission trouble with the certified pre owned 2010 CC which I purchased from B In early September, I began experiencing intermittent engine and transmission trouble with the certified pre owned 2010 CC which I purchased from Bozzani back in April. After careful diagnosis, it was determined that the engine and clutch pack would need to be replaced…the car had barely 50K miles on it and I was shocked! But, Charles assuaged my fears and explained that he had received authorization to replace the parts under warranty. Charles assured me that everything would be taken care of and, in a courteous and professional manner, took great care of me every step of the way! I was provided with a very nice loaner vehicle and given regular updates by Charles on the status of the vehicle and the projected completion date. This major work was completed in a relatively short period of time and I couldn’t be more pleased…it practically drives like a brand new vehicle. I am grateful to Bozzani for standing behind their product and employing caring and qualified people like Charles Liautaud to deliver quality customer service. More

For Customer Service, this is the Best A+ dealership around. October 2011, we purchased the new body style Bug and (I believe) with any "1st year" revamping a classic there maybe a few issues. Well, our around. October 2011, we purchased the new body style Bug and (I believe) with any "1st year" revamping a classic there maybe a few issues. Well, ours was with paint. Specifically where the fender meets the bumper in front and back of the car. This was a factory issue BUT unfortunately this wasn't an issue that was resolved with 1 visit. For the 1st. several months, our Bug was in/out of the shop total of +/- 30 days due to the paint problem. I believe it was David Kelsey that had placed a request into management to compensate us 1 month payment which we received. Also, at our request, we asked to have an appointment made to have the 3M clear protection since the vender came to the dealership and Bonzzani decided to pick up the tab on that as well without us asking. Also please know that during all this time, a rental car was provided and when there wasn't a car on the lot, they would rent one for us. Charles Liautaud was my primary service rep during this time and he was clear to us with explanations of what was going on and timeline of how long any 1 incident would take especially when dealing with paint issues. We are blessed to have several cars and various brands and by far Bonzzani best them all. Thank you, More

Charles was extremely courteous and very professional, he made feel that I can trust this dealership when I need service on this car. I do not live in the area but after dealing with Charles I will return. made feel that I can trust this dealership when I need service on this car. I do not live in the area but after dealing with Charles I will return. More

Samantha and the team answered all of my questions during the buying process, She was very upfront with the key details, including the service plans, payments, etc. She was a delight to get to know and work the buying process, She was very upfront with the key details, including the service plans, payments, etc. She was a delight to get to know and work with in the process. More

They are awesome. I have purchased two vehicles from this dealership. I have known them for over 10 years and I always have my car serviced here and I always will. dealership. I have known them for over 10 years and I always have my car serviced here and I always will. More

I purchased a used car a few years ago, and have had quite a few problems since then. I took it to the service so they could fix it. They were kind and fixed everything that needed fixing. They even was quite a few problems since then. I took it to the service so they could fix it. They were kind and fixed everything that needed fixing. They even washed my car for free! I am very pleased with the service. I'm glad I purchased from this dealership. More

Took my CC in for a rear lens repair both David and Reuben were very professional and knowledgeable they took care my VW with in 30 minutes yes, 30 minutes excellent service. Would recommend this deals Reuben were very professional and knowledgeable they took care my VW with in 30 minutes yes, 30 minutes excellent service. Would recommend this dealship to other VW owners these guys really care about the customer experience. Thank you guys I will surly return when my service come up. YOU ROCK! More

All the service guys are very professional is always easy to make an appointment. I like that they can also offer a ride home and a ride back to the dealer to pick up my car after service. to make an appointment. I like that they can also offer a ride home and a ride back to the dealer to pick up my car after service. More