Covina Volkswagen

Service advisor communicated my concerns and the technician was able to accurately address them. I was surprised that the technician was able to duplicate and address the issue so quickly! I’ll be s technician was able to accurately address them. I was surprised that the technician was able to duplicate and address the issue so quickly! I’ll be servicing my vehicle at the dealership moving forward! More

Charles was an amazing consultant. I look forward to my next appointment which consists of an oil change. I look forward to my next appointment which consists of an oil change. More

Had an easy experience with Alejandro Monterroso would recommend. Thanks again everybody from Volkswagen Covina. recommend. Thanks again everybody from Volkswagen Covina. More

My service appointment was cancelled twice on the same day of seevice, first time they don’t have enough staff, second time they don’t have the piece. I get a call 5 minutes before my appointment to cance day of seevice, first time they don’t have enough staff, second time they don’t have the piece. I get a call 5 minutes before my appointment to cancel! More

Great customer service along with great customer hospitality. They ensure an estimate and provide other services that are convenient to most people. hospitality. They ensure an estimate and provide other services that are convenient to most people. More

Left our window down overnight during up to 100 mph Santa Ana winds. Car was filthy inside. When I was pointed out, they made some attempt to clean it, but it certainly wasn’t as clean as when we took it in. Ana winds. Car was filthy inside. When I was pointed out, they made some attempt to clean it, but it certainly wasn’t as clean as when we took it in. At least they did give us a loaner car for recall repair. Which was more than the other dealer would do for my friend. The loaner car was close to empty with a red light coming on before we got home. Still waiting for the app to show that the software update and door handle recall repairs were done, but hopefully that’s just the app being slow to update. But at least the service needed dash notification was updated for once which many times they’re not able to do. They also never give an estimate for work to be done like a 60,000 mile service. Acura always gave an estimate when we dropped the car off. More

No follow through. Found a list of issues/damages some one identified verified and they were never corrected. Brought it up to the sales person and they said they’ll co Found a list of issues/damages some one identified verified and they were never corrected. Brought it up to the sales person and they said they’ll contact me back to fix the issues and haven’t heard from them. More

The dealership is great. They have a good selection of cars, and the people are all friendly. The parts and service crew are top notch! They have a good selection of cars, and the people are all friendly. The parts and service crew are top notch! More

My wife took in my daughters car for an oil leak. I bought the extended used car warranty and of course the job is not covered by the warranty. They diagnosed it as an oil separating unit. Every seal I bought the extended used car warranty and of course the job is not covered by the warranty. They diagnosed it as an oil separating unit. Every seal and oil system is xovered except this oil seperating unit. They quoted $800 to fix it. $250 being parts $500 in labor. The installation and removal is literally a 30 minute job laborwise. I feel they tried to prey on my wife and daughter. That puts their shop rate at $1100 an hour. Absolute robbery! Very unhappy!! More

Service & professionalism were excellent and job was completed in a timely manner! Very pleased with the work completed! completed in a timely manner! Very pleased with the work completed! More