Cowboy Chrysler Dodge Jeep Ram - Service Center

My last visit with this dealership was in 2013 when I purchased a 2012 Dodge Ram Crew Cab Big Horn Pick-Up. I was very pleased with the dealership and the salesman I dealt with. While driving from New purchased a 2012 Dodge Ram Crew Cab Big Horn Pick-Up. I was very pleased with the dealership and the salesman I dealt with. While driving from New York to Wyoming the indicator light came on saying that I needed to service my 4WD. As soon as I got home I scheduled an appointment to have it done. On the morning I was heading to my appointment my truck needed 2 jump starts as it was cold and the truck made some sounds I never heard before. I called ahead and said I would be late and I wound up 30 minutes late. The service department worked with me and serviced my truck without sending me home to re-schedule. They not only serviced the 4WD but also checked over the truck to find out why the battery was not performing well. While I waited in the customer lounge, the service management and service department kept me up to date on the progress and made sure any needs I had were met and taken care of. I was notified of what was wrong and given an estimate of all work and parts needed before work was done. No work was done without my approval and I was treated fairly and with respect. After the work was complete my truck was washed which is a nice touch. The customer lounge offers free coffee and water and has vending machines offering all kinds of drink and snacks. This dealership and all of it's employees go above and beyond in customer service. I look forward to making my next new car purchase from them. . More

Our experience with your service department has been excellent. Cecil is very friendly, efficient, and knowledgeable. We have total confidence when we need service on our 2016 Jeep Cherokee trail hawk. excellent. Cecil is very friendly, efficient, and knowledgeable. We have total confidence when we need service on our 2016 Jeep Cherokee trail hawk. More

The service staff at Cowboy Dodge have always treated me extremely well and are consummate professionals. I trust my truck with no one else period. extremely well and are consummate professionals. I trust my truck with no one else period. More

Friendly staff who go beyond what I expect to ensure that the customer is both satisfied and made to feel at home. I definitely recommend. the customer is both satisfied and made to feel at home. I definitely recommend. More

Fast an very friendly. They went above an beyond. Ask multiple times if I needed anything an even washed my truck for me an sold me a package deal on oil changes an explained why it was a good deal. multiple times if I needed anything an even washed my truck for me an sold me a package deal on oil changes an explained why it was a good deal. More

Very friendly service and courtesy they always take the best care of my vechile . Would of liked a car wash but other than that good service best care of my vechile . Would of liked a car wash but other than that good service More

Great service, quick and fast, easy to schedule. Team took care of the needed work and I got my vehicle back quickly. I will be back in the future. took care of the needed work and I got my vehicle back quickly. I will be back in the future. More

It was a really bad experience. It started off with a recall of my airbags. Then they said I needed to change the radiator ($1024.00) recall of my airbags. Then they said I needed to change the radiator ($1024.00) More

Got a quote for installing an OEM remote start system, brought it in to install system and when I picked it up I got a nasty little surprise there was an extra $51.75 dollars on my bill. Shop fee it w brought it in to install system and when I picked it up I got a nasty little surprise there was an extra $51.75 dollars on my bill. Shop fee it was called , for shop rags, tape. Nuts and bolts. I feel this was excessive charge for a plug and play remote system that came with everything to Install it More

Cecil I think was who helped me and he got me in quick, oil change was done fast and he’s very professional. He’s your guy!! oil change was done fast and he’s very professional. He’s your guy!! More